Coleman Worldwide Moving

I wish that I could give our experience with Coleman a 0 out of 5 stars. We live in Indiana and decided to use moving services for the first time. We paid a premium for these services and were disappointed on so many levels. First, our moving crews were very unprofessional. My wife caught them using our items (i.e., bikes, rackets, etc.) instead of working multiple times. Second, four months after completing our renovations and ready to move, many of our boxes (and the items in them) came back destroyed.

Everything started OK as you would expected with a delivery. The appointment was set up between two and 6 o’clock. I received an automated text message that delivery will be made in one hour and 15 minutes that was received at 11:10 AM. I already made arrangements to be there during the time. Period I was scheduled for. I called and reached out to the delivery people and nobody would answer the phone. I tried over and over with no luck. I then had to make arrangements to leave work to be there.

We used these people and never met a group of less professional a deceitful people. At the last minute they subcontracted our move to a bunch of animals who had no idea what they were doing. Our property arrived with approximately $8000 …

The drivers showed up with next to no advanced warning. My wife was juggling a toddler and two dogs. The lack of an appropriate heads up added to the stress. The first driver started downloading someone else’s household goods. If my wife had not said anything they would have continued. They initially insisted it was ours when it clearly wasn’t ours. The second set of drivers showed up again with an 8 minute warning. They asked my wife for tools to open the crate.

I had a lackluster experience with this company when delivering a mattress. Most of it had to do with their SMS system, sending me wrong times and dates for delivery which I can understand. However, their communication from the office was also lacking. I called multiple times and was told I would receive calls back and never did. When the mattress was out for delivery and I needed to make sure I was at home the office told me the driver would call me. They never did.

The man arrived at 9:30 AM rather than between 11:30 AM and 3:00 PM, which was the timeframe we were given. When placing the mattress, they bumped a bedside lamp and, as a result, the lampshade does not sit level on the lamp anymore. When taking our old mattress down the staircase, they knocked a picture off the wall in our foyer, causing scrapes down our wall. I was able to clean the wall afterwards and get the markings off and rehang the picture, though. Overall, it was not a good experience.

Kyle, Lee and Ty were very professional, respectful, and hardworking. Best moving experience, so far! After the fact: many of our items were mishandled and had to be thrown away. 2 floor lamps, a desk, picture frames, plus many more items were damaged. The process to recover the costs was too difficult to pursue. We’ve never damage like this from our many moves.

First my move was cancelled the morning of, after my husband rearranged his entire work week around the day we orginally scheduled. They rescheduled for the next day, they told me they would be there between 8-9 but didn't ring my doorbell …