College Hunks Hauling Junk and Moving Houston
Mover in South Houston, Texas
Its address is in Houston, Texas. It appears here because Google returns it for South Houston.
Google rating
4.7
Ratings counted
1,591
Are 1 or 2 star
6.6%Above typical
The rating breakdown
105 of the 1,591 ratings in Google’s published star breakdown for College Hunks Hauling Junk and Moving Houston are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,463 | 92.0% | |
| 4 star | 19 | 1.2% | |
| 3 star | 4 | 0.3% | |
| 2 star | 18 | 1.1% | |
| 1 star | 87 | 5.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is College Hunks Hauling Junk and Moving Houston at 6.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for College Hunks Hauling Junk and Moving Houston, counted by matching the words they used.
- Damage to belongings4 · 44%
- Items missing or never delivered1 · 11%
- Late, delayed or a no-show1 · 11%
- Crew conduct1 · 11%
- Stopped responding1 · 11%
Counted across the 9 one and two star reviews we have read for College Hunks Hauling Junk and Moving Houston. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We recently used this company for our move, and unfortunately the experience was extremely disappointing from start to finish. Our vintage stone coffee table was completely broken during the move, and our dining chairs were damaged as well. We paid for three movers, but one of them barely worked for a significant portion of the move-out. To make matters worse, the team took over an hour to complete what should have been a 30-minute drive because they had to drop off that same worker and replace him.
Julianna Schellang, We always strive to provide our customers with the best service possible and we’re truly sorry we did not leave you completely satisfied. Please contact us at your earliest convenience [phone removed] so that we can help resolve any other issues.
I trusted College Hunks with my move, and unfortunately, it turned into one of the worst moving experiences I've ever had. After delivery, we discovered extensive damage to our belongings. Our couches, bags, and mattress were soaked, and we lost our entire crockery set. The damage wasn't immediately visible, so I strongly encourage anyone using this company to inspect every item carefully, including storage compartments, blanket boxes, and packed containers. Moving is already stressful enough.
sandip singh, Thank you for sharing your experience with us. We’re grateful for all feedback, whether positive or negative. We want to apologize for your experience and we’re so sorry we fell short of your expectations.
One of their drivers tried running me and my family off the road this afternoon because I didn’t drive past an accident fast enough. I not only had my 5 year old and 1 year old in the car but also a newborn so I was taking precautions passing the accident as it had been raining all day and the roads were very wet. Once they realized my husband was recording he driver then took his phone out as if he was recording as well going over 80mph on the feeder road and swerving all over the place.
We’re very sorry to hear you did not have a better experience with our services and truly want to help resolve any issues you may have. If you could please reach out to our team at [phone removed], we will do our best to help resolve your concerns.
Unfortunately, I do not recommend this moving company. The crew was polite but they did not know how to properly move furniture in and out of a house. When you hire movers I would assume that they have techniques to get furniture & appliances in & out of a home but I was wrong. We had several furniture pieces & appliances damaged & parts from my treadmill were hidden in my desk drawer. I filled out their feedback form but I never heard back from them.
Markos Hernandez, We’re very sorry you did not have a great experience with our business and wanted to apologize on behalf of our entire team. We’d be more than happy to facilitate a resolution if you could please contact us directly at [phone removed].
I have used this company twice—once in the past and more recently—and unfortunately, my most recent experience has made it clear that I will not be using their services again. During the first move, there were minor issues that I chose to overlook. However, the second experience was significantly worse. The team was inefficient, appeared to unnecessarily extend the time, and handled my belongings without proper care. Most concerning, my television—valued at approximately $1,000—was damaged during the move.
Jessica Johnson, Thank you for sharing your experience with us. We’re grateful for all feedback, whether positive or negative. We want to apologize for your experience and we’re so sorry we fell short of your expectations.
I hate to one star a business, but the experience was terrible. The team started arguing and at one point, just stopped working. Management eventually came out and swapped out one person. Their solution and fix was to discount me 1 hour. I asked for 2, but honestly - something close to cost or zero would have been square. The team was seconds away from physically fighting each other and following up on their threats. This was a huge time suck.
M Anderson, On behalf of our CHHJ team, we want to truly apologize for any frustrations or inconveniences that may have transpired during your experience. We always strive to provide 5-star service and we’re saddened to hear that we didn’t … More
Called for junk removal, though it was weird they they quote per 1/8 of a truck and don’t give you a number until they get there. Well apparently 1/8 of a truck for $99 is pretty much a refrigerator… so a bed and dress shoots up drastically to $404…. You can move a studio apartment for close to that price. Extremely inefficient system to not give a fair price upfront so they don’t waste their time and yours… I guess they preside themselves on pressure selling once the crew gets to your home.
We’re very sorry to hear you did not have a better experience with our services and truly want to help resolve any issues you may have. If you could please reach out to our team at [phone removed], we will do our best to help resolve your concerns.
The only positive things I can share with this company is the initial visit. The area coordinator came out to the house to evaluate what would be needed prior to the move. Also, the movers worked well to get items placed on the truck; …
Chris Moon, We want you to know that our team takes all feedback seriously and we’re truly sorry you did not have a better experience. Please contact us so that we can help resolve any other issues at [phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast10 · 56%
- Professional and courteous10 · 56%
- Turned up when they said1 · 6%
- Careful with belongings1 · 6%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for College Hunks Hauling Junk and Moving Houston. A review can mention more than one thing.
In their own words
Every time I need junk hauled, I use college hunks! Seriously, I think yesterday was the 5th time I’ve used their services 😂 Scheduling is incredibly easy, they’re always on time, they’re incredibly fast, clean, and courteous! And I really love that they sort out donations, so I don’t have to worry :) highly recommend!!
We appreciate your review, Sloan CP. Our team at College Hunks Hauling Junk and Moving Houston Central specializes in stress-free junk removal and trash pickup so you can enjoy a clutter-free home or office. Thanks for choosing us!
Jac and Caelib did a great job packing and moving my items for my cross country move. They brought positive energy and great insight on the best way to pack my items. All of my fragile items were handled with care and they were very communicative regarding their arrival, the process/pricing, and packing. Highly recommend them for your next move!!
Your review means a lot, Kayla Baxter. The team at College Hunks Hauling Junk and Moving Houston Central works hard to provide dependable movers who handle every box with care. We’re thrilled we delivered the stress-free experience you deserve.
We recently bought a house that came with a playhouse and swing set that we initially thought were in pretty good shape. I started taking them apart with the intention of giving them to someone who could use them, but once I got into it, I discovered quite a few issues and realized they really weren’t worth saving. My wife contacted College HUNKS Hauling Junk & Moving, and they were able to come out the very next day. They finished dismantling everything I had started and hauled it all away.
Your recommendation means so much, Thomas Shumate. Our movers at College Hunks Hauling Junk and Moving Houston Central are trained to deliver stress-free, careful moving services that you can rely on. We’re honored you trusted us with your relocation.
The movers showed up as scheduled and worked quickly. I was pleased with the way my furniture was handled. There was only one small problem a small file cabinet was damaged. They were professional and friendly. Valued at $30.00.
Thank you, Ann Young, for your positive feedback. We’re happy to hear you had a good experience with College HUNKS Hauling Junk & Moving and hope you will turn to us again in the future for any of your junk removal and moving needs.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff529
- polite staff162
- junk removal63
- furniture moving50
- professional movers49
- quick move22
- couch removal11
- appliance removal9
- quick loading5
- box moving4
What the company says about itself
Taken from College Hunks Hauling Junk and Moving Houston’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“, packing/unpacking, loading/unloading, insured transportation and more. Call for a fre”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…you can rest easy knowing our customer satisfaction guarantee backs our services. We want to always e”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…to full estate projects, our trained, licensed professionals handle the heavy lifting”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…reviews Trustpilot 4.9 Rating Request a free quote Call Now Moving Donation Pickup Labor P”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“With over 10 million happy clients over 15+ years, you can rest knowing the HUNKS have go”Raw text captured from the page, including any surrounding navigation.