College Hunks Hauling Junk and Moving Lees Summit
Mover in Independence, Missouri
Its address is in Belton, Missouri. It appears here because Google returns it for Independence.
Google rating
4.9
Ratings counted
977
Are 1 or 2 star
1.8%Unusually few
The rating breakdown
18 of the 977 ratings in Google’s published star breakdown for College Hunks Hauling Junk and Moving Lees Summit are one or two star.
Against other listings in Independence
2.8 percentage points lower than the middle of the 13 listings in Independence we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 946 | 96.8% | |
| 4 star | 9 | 0.9% | |
| 3 star | 4 | 0.4% | |
| 2 star | 1 | 0.1% | |
| 1 star | 17 | 1.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is College Hunks Hauling Junk and Moving Lees Summit at 1.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for College Hunks Hauling Junk and Moving Lees Summit, counted by matching the words they used.
- Price rose after the quote3 · 38%
- Damage to belongings2 · 25%
- Items missing or never delivered2 · 25%
- Late, delayed or a no-show1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for College Hunks Hauling Junk and Moving Lees Summit. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
RUN - DON'T WALK back to your Google search and pick another company. ANY other company. DO NOT DO BUSINESS WITH THESE GUYS! If you do, be ready to hear all about their hidden fees. Ask about their "capping fee", "tv disposal fee", "appliance fee", "heavy items fee", "paint cans are $15 each", then someone else said "paint cans are $30 each", there are probably others I'm missing. The trucks they use are also not the same size. This is how they get you by calculating how many truckloads your job required.
Roy, We always strive to provide our customers with the best service possible and we’re truly sorry we did not leave you completely satisfied. Please contact us at your earliest convenience [phone removed] so that we can help resolve any other issues.
Nice guys, good workers. Was rather upset when I was able to move the entirety of our belongings with a 20’ U-Haul and the bed of a pickup truck yet they left out multiple important items and were working with a 27’ truck, claiming there wasn’t enough space. A TV, entertainment center, rocking chair, mower, weedeater, virtually all our bags of clothes, a small couch and more were left out. There is now a big tear in our $1300 mattress and they said nothing about it.
We’re very sorry to hear you did not have a better experience with our services and truly want to help resolve any issues you may have. If you could please reach out to our team at [phone removed], we will do our best to help resolve your concerns.
We had a horrible experience with College Hunks. They quoted us a price for two guys and three showed up. When halfway through the job one of the kids asked for cash to reduce the cost of an add-on that my mom paid. The third kid couldn't carry anything by himself so he just stood around. Once they were done the price was 2x what was quoted PLUS the cash my mom gave them.
Carlene Simmons, We always strive to provide our customers with the best service possible and we’re truly sorry we did not leave you completely satisfied. Please contact us at your earliest convenience [phone removed] so that we can help resolve any other issues.
Even though they offer donation it’s a joke, they claim 98$ for a quarter of their truck and still gave me a bid of 500 for two bed box springs, a couch with no cushions mind you, and a entertainment center that could only hold a 50 inch tv. Pricing makes no sense when you call to make appointment. All I got to say is don’t call this is false advertisement
Marcus Barnhardt, Thank you for giving us your honest feedback. We want you to know our College Hunks team is committed to providing exceptional service and take all feedback, including yours, very seriously and with the utmost concern.
Disappointing experience. The 2 boys were nice and did ok with furniture but had no idea how to properly move a fridge. had no problem solving skills about how to get it out the front door. They brought no tools. they sat and watched me …
Jennifer Mason, Thank you for giving us your honest feedback. We want you to know our College Hunks team is committed to providing exceptional service and take all feedback, including yours, very seriously and with the utmost concern.
The character of a company is revealed not when things go smoothly, but when there is a problem. With even a seemingly minor, easy-to-fix problem like mine, College Hunks completely disappointed. …
Leigh Rocca, We are sincerely sorry to hear you did not have a better experience with our team. Please give us a call when you get a chance so we can connect you with management to discuss your experience further at [phone removed]. We hope to hear from you soon.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast11 · 58%
- Professional and courteous10 · 53%
- Turned up when they said3 · 16%
- Careful with belongings1 · 5%
- Price matched the quote1 · 5%
Counted across the 19 four and five star reviews we have read for College Hunks Hauling Junk and Moving Lees Summit. A review can mention more than one thing.
In their own words
Fast, friendly, reliable, fair price—so much better experience than other companies I have used in the past.
Patti Henderson, Thank you for the 5-stars! We take pride in giving our customers the best service and we’re overjoyed to receive your compliments and appreciation. We’re incredibly grateful that you took the time to leave us this review and hope to serve you again in the future for any junk…
Alec and William are incredibly professional, kind, punctual, and exceptionally easy to work with. Highly HIGHLY RECOMMEND!!
Kathleen Wilson, Thank you for the wonderful review! We really appreciate hearing about your feedback and are so pleased to hear our team was able to provide you with a stress-free experience. We’re truly so grateful for customers like you.
Alec and William were AMAZING! Efficient, polite and extremely careful around glass vases!!
We appreciate your feedback, Stephanie WW. The team at College Hunks Hauling Junk and Moving Lees Summit is trained to handle heavy and delicate furniture with the utmost care. Thanks for trusting us with your items.
Alec and Trevor were awesome! They moved my old furniture out of my house and loaded into the truck. They also loaded a heavy elliptical into the truck. They were here maybe 15-20 minutes. Fast and efficient! And the guys were very nice! Will definitely use again if I need anything moved or taken away.
We love hearing this, Beth Sharman. Our junk hauling team at College Hunks Hauling Junk and Moving Lees Summit is dedicated to making cleanouts easy—whether it’s a small pickup or a big estate project. We’re so glad your experience was positive.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff359
- polite staff122
- efficient staff59
- junk removal28
- furniture moving19
- quick work15
- polite movers7
- fridge moving3
- easy scheduling3
- hot tub moving2
What the company says about itself
Taken from College Hunks Hauling Junk and Moving Lees Summit’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…to full estate projects, our trained, licensed professionals handle the heavy lifting”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…reviews Trustpilot 4.9 Rating Request a free quote Call Now Moving Donation Pickup Labor P”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“With over 10 million happy clients over 15+ years, you can rest knowing the HUNKS have go”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“, packing/unpacking, loading/unloading, insured transportation and more. Call for a fre”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…you can rest easy knowing our customer satisfaction guarantee backs our services. We want to always e”Raw text captured from the page, including any surrounding navigation.