College Hunks Hauling Junk and Moving Madison
Its address is in Madison, Wisconsin. It appears here because Google returns it for Hartford.
Google rating
4.8
Ratings counted
589
Are 1 or 2 star
4.4%Around typical
The rating breakdown
26 of the 589 ratings in Google’s published star breakdown for College Hunks Hauling Junk and Moving Madison are one or two star.
Against other movers in Hartford
About the same as the middle of the 3 movers in Hartford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 551 | 93.5% | |
| 4 star | 11 | 1.9% | |
| 3 star | 1 | 0.2% | |
| 2 star | 4 | 0.7% | |
| 1 star | 22 | 3.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is College Hunks Hauling Junk and Moving Madison at 4.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for College Hunks Hauling Junk and Moving Madison, counted by matching the words they used.
- Damage to belongings3 · 30%
- Price rose after the quote1 · 10%
- Late, delayed or a no-show1 · 10%
- Crew conduct1 · 10%
- Stopped responding1 · 10%
Counted across the 10 one and two star reviews we have read for College Hunks Hauling Junk and Moving Madison. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Do not use this company to move unless you want an amateur moving company that could care less about moving your person property carefully. We had the worst experience with this company. When we first made the appointment, we were quoted that it would take 3 hours since we were moving from a 2 bedroom condo to a house that is roughly .5 miles down the road. Every thing was preboxed so it just had to be moved. This service took over 8 hours, and they showed up an hour late!
We responded to your review under Andrew’s post already. We apologize you were not satisfied with your services, posting people’s linked in profiles is harassment and shows a high level of immaturity and will be addressed accordingly.
The moving guys were nice. There was damage to one of our new dressers (shown below). The manager, Herman, reached out to me and requested I send photos which I did. However after my payment went though he completely ghosted me ignoring my …
Julie Armstrong, On behalf of our CHHJ team, we want to truly apologize for any frustrations or inconveniences that may have transpired during your experience. We always strive to provide 5-star service and we’re saddened to hear that we didn’t meet our goal this time.
Never again, the price for full truck says about $650. i paid $952.60. i had 2 mattresses that's another $50. i gave $86 dollar tip. 650 +50+86 = $786 not $952.60. i am waiting to hear back as to why i was over charged. Also my Garage is …
While we appreciate legit feedback, you were contacted prior to the day of the junk removal and asked what items you needed removed. What you said you had would have been around 3/4 of a truckload at most but what the team found upon arrival was a garage packed front to back floor to ceiling which…
Completely unprofessional and slow. They blocked my car in and refused to move in a timely manner. The “main” guy was moving 1 box at a time while the others actually worked.
You have never been a customer of ours! Google reviews are intended to reflect genuine experiences with a business, not commentary from bystanders observing someone else’s move. We have reported your review to Google. Have a positive day!
Within the past 2 years, I've had a triple bypass, emergency colon surgery and 2 back surgeries, the most recent being less than 2 months ago. We were moving and elected to have the move done professionally. College Hunks, Madison Wisconsin, provided anything but a "professional" service. Original move date and contract was for Monday, July 29th. The Friday before, received a call from the local owner telling us of some "conflict" and wouldn't be able to provide the move until the 30th!
John Miliunas, Thank you for giving us your honest feedback. We want you to know our College Hunks team is committed to providing exceptional service and take all feedback, including yours, very seriously and with the utmost concern.
When you call, you get connected to a large corporate call center, I had a very difficult time communicating with the person on the phone. They were pushy, it took a long time, they kept reading these long scripts that were obviously some sort of corporate requirement, they're not really a Madison company I would look somewhere else.... Very frustrating to deal with.
Jonathan Wolkomir, We are sincerely sorry to hear you did not have a better experience with our team. Please give us a call when you get a chance so we can connect you with management to discuss your experience further at [phone removed]. We hope to hear from you soon.
Had the worst moving experience ever with this company, which is unfortunate as I had used them twice already prior to this experience and both those crews were excellent. Was quoted 3 guys for a 2-4 hour time length for a move. Told them …
We’re very sorry to hear you did not have a better experience with our services and truly want to help resolve any issues you may have. If you could please reach out to our team at [phone removed], we will do our best to help resolve your concerns.
The only reason I am happy with giving one star is because the movers themselves were very kind. I have a dispute out with the BBB for this company though. …
Kaitlin Kenton, We are sincerely sorry to hear you did not have a better experience with our team. Please give us a call when you get a chance so we can connect you with management to discuss your experience further at ([phone removed]. We hope to hear from you soon.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 41%
- Turned up when they said3 · 18%
- Worked hard and fast3 · 18%
- Careful with belongings2 · 12%
- Kept in touch2 · 12%
- Price matched the quote1 · 6%
Counted across the 17 four and five star reviews we have read for College Hunks Hauling Junk and Moving Madison. A review can mention more than one thing.
In their own words
Contacted College Hunks for help with cleaning out a storage unit and they were able to schedule me the next business day. Herman’s communication was super helpful, reassuring and professional. Not only was he on time, he was able to flex and come a little earlier and then finished the job in under an hour! Made very good use of the space in the truck to keep prices down. Would definitely recommend reaching out to Herman for help!
Thank you, Myriah, for your positive feedback. We’re happy to hear you had a good experience with College HUNKS Hauling Junk & Moving and look forward to helping you with any future work you need done when you’re in the area.
We have used Herman and his team multiple times in the past 6 years. Every single time it is A+ 5 star service from start to finish. They communicate, are careful with your items, and take great care to ensure you get what you need done! I could not recommend a team more for timely, quality, and affordable services.
We appreciate your feedback, Shelby. The team at College Hunks Hauling Junk and Moving Madison is trained to handle heavy and delicate furniture with the utmost care. Thanks for trusting us with your items.
Great experience! I got junk removal for a mattress, bed frame, and futon. The removal was quick and easy, and the price was good for the service I received. Zyshon and James did a fantastic job. I’d highly recommend.
We’re so happy to hear this, Garrett Fullerton! The junk removal crews at College Hunks Hauling Junk and Moving Madison focus on quick, reliable hauling so you don’t have to worry about clutter. Thanks for trusting us to handle your project.
Excellent service. They stuck to their quote and had a reasonable price. I’d use them again as I feel too many places try to eek out more money after the quote.
Tim Molencupp, Thank you for choosing College HUNKS Hauling Junk & Moving. We hope to be your go-to company for all of your labor, junk hauling and moving needs. We really appreciate you taking the time to share your feedback with us. Thank you again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff86
- politeness47
- courteous staff32
- junk removal20
- scheduling10
- furniture removal8
- arrival time2
- couch removal2
- accurate estimate2
- cost transparency2
What the company says about itself
Taken from College Hunks Hauling Junk and Moving Madison’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…reviews Trustpilot 4.9 Rating Request a free quote Call Now Moving Donation Pickup Labor P”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“With over 10 million happy clients over 15+ years, you can rest knowing the HUNKS have go”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“, packing/unpacking, loading/unloading, insured transportation and more. Call for a fre”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…to full estate projects, our trained, licensed professionals handle the heavy lifting”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…you can rest easy knowing our customer satisfaction guarantee backs our services. We want to always e”Raw text captured from the page, including any surrounding navigation.