Two Men and a Truck Moving
Its address is in Wauwatosa, Wisconsin. It appears here because Google returns it for Hartford.
Google rating
4.4
Ratings counted
675
Are 1 or 2 star
13.5%Above typical
The rating breakdown
91 of the 675 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Against other movers in Hartford
9.1 percentage points higher than the middle of the 3 movers in Hartford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 548 | 81.2% | |
| 4 star | 21 | 3.1% | |
| 3 star | 15 | 2.2% | |
| 2 star | 23 | 3.4% | |
| 1 star | 68 | 10.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 13.5%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings27 · 38%
- Crew conduct16 · 23%
- Items missing or never delivered9 · 13%
- Stopped responding6 · 8%
- Price rose after the quote4 · 6%
- Late, delayed or a no-show3 · 4%
Counted across the 71 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
So the price for my local move was reasonable and that's the reason they get 2 stars. Otherwise, I did not have a good experience. First, the movers arrived an hour after the scheduled time. Second, when the 3 movers arrived, one mover was complaining that he was tired from a previous shift. This same worker was moving so slow throughout the move I started to move some boxes and furniture to speed up the process because they had already arrived late.
Ashley, thank you for the valuable feedback. We are sorry to hear you did not get the 5 star experience we should have delivered that day. We apologize for the late arrival. While we do are best to arrive within the provided window, sometimes there are events out of our control that cause the…
I had a very disappointing experience with the Milwaukee location of Two Men and a Truck. I was quoted for a six-hour move, but the mover repeatedly disappeared for long periods, dragging the job out far longer than necessary. While this was happening, I tried reaching the company for support but was only sent to voicemail. My Peloton bike was left out on the porch in light rain, which is completely unacceptable, and they broke the weight holder.
We're sorry to learn of this, Kenmikiiya. We take all feedback seriously and will address this with our team. Please contact our office at [phone removed] to discuss this matter further.
Our movers did a decent job on moving day, unfortunately however it has been our customer experience since the day of the move that has been anything but positive. On the day of our move one of the movers accidentally cracked a coffee table of ours. He told us that they would take it to a contractor, they'd fix it like new, all free of charge.
Barry, sorry if this appears late ... we had responded a while back, but for some reason, it has since disappeared. So, again, we apologize for the lack of proper communication and delays in repairing your coffee table & returning it in a sufficient amount of time - it is unacceptable.
If you want a stress free and sanitary/covid-safe move do NOT HIRE them! MOVER BROKE THE STATE LAW. 1) they were supposed to arrive to my place for the move between 9:30 and 10:30 am. At 10 am i called them to see if they were on there way, but they said that due to covid some of its personnel had to isolate and they would be arriving around 11:30am... ok fine, things you cannot control happen.
We thank you for your feedback and apologize that your recent move experience was not to your satisfaction. While we are all entitled to our own opinions, maybe some are better left unsaid and we can address that with the staff.
I recently hired Two Men and a Truck to assist with my household move. First and foremost, I want to commend the moving team that arrived. They were professional, courteous, and handled my belongings with great care — from loading at my previous residence to unloading and arranging items at my new home. Their positive attitudes and work ethic were greatly appreciated, and I would gladly work with them again.
We're sorry to learn of your recent experience, Josh. We take all feedback seriously and will address this with our team. Please contact our office at [phone removed] to discuss this matter further.
I would not recommend this company for moving. The movers did do a good job wrapping and moving my furniture but everything else was a mess. I was told that they would arrive between 12:30 and 1:30 for the move but that they might arrive early. Shortly after 1:30 I got a call saying that they were being dispatched now, they were going to stop and get something to eat and they would be there at 2:15. They didn't arrive until 3 PM.
Hello Nick, We sincerely apologize to learn of this and can assure you this is not the norm at TWO MEN AND A TRUCK. We would be happy to speak with you further and encourage you to reach us directly at ([phone removed].
I got an online quote from Two Men and a Truck Wauwatosa and the quote was astronomical. I am moving a small 1 bedroom apartemnt with minimal small furniture (1 bed, a love seat, dining table, kids dresser, and rocking chair plus a couple of end tables and small pressed wood ikea bookshelves make up literally all the furniture) and no appliances. I also have minimal boxes. The move is less than 2 blocks away.
Hi, Heather. Thank you so much for taking the time to share your experience with us. As the "Movers Who Care," we take all of your feedback very seriously and incorporate it into training and future decisions.
I booked Two Men & a Truck without hesitation due to the wonderful experience I had nearly 3 years ago. This time, however, it was a completely different experience. Three movers came to assist with my move. One gentleman was consistently sitting down, playing on his phone. I had to ask him multiple times to get back to work, as I was being billed hourly. The second gentleman announced that he was having "stomach issues" and took several 30+ minute long bathroom breaks.
Amanda, let us start by saying we are truly shocked and disturbed at the events that unfolded that evening. This is certainly behavior that we do not condone in our company. All candidates for employment are subject to background checks.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous207 · 54%
- Worked hard and fast172 · 45%
- Careful with belongings76 · 20%
- Turned up when they said55 · 14%
- Kept in touch29 · 8%
- Price matched the quote6 · 2%
Counted across the 385 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
I've got lots of reasons why I keep coming back to Two Men & a Truck for all my residential moves over the years. I want to give a shout out to Vicki in Administration for being patient, flexible, and very responsive via telephone/email. Another HUGE shout out to my 3 movers: Cartell, Steven, & Kevont. You guys were so prompt, efficient, careful, professional, and thorough. Moving is stressful and you all helped ease the pain. Milwaukee WI 12/28/2021
Wow Marybeth! Thanks for the awesome review. We are so happy to hear that you keep having amazing experiences. Thanks for choosing TWO MEN AND A TRUCK!
Our difficult inter-state move was made incredibly easier by Two Men and a Truck. The scheduling of our move was easy, professional, and fairly priced. But the real surprise was the incredible team of hard working, strong and respectful young men who did the actual move itself. They handled our things with relentless efficiency, working constantly with careful respect until the job was done.
Hello, Gman! Wow! Thank you for taking the time to share this experience with us! We are so happy that your move team was professional, hard working, respectful, and careful! That is what we aim for! We hope you are enjoying your new space! Jerry, TWO MEN AND A TRUCK
I needed a couple of very heavy objects moved from floor to floor in my home. The person in the office took the time to check whether it was possible for the team to do it by giving me an easy way to text in photos of the objects (a cast iron claw foot tub and an old concrete utility sink) and confirmed it was possible. (The other company I called told me they couldn't do it.) We scheduled right away, and the team showed up on time and in good spirits.
Thank you, Janelle, for sharing your wonderful experience! We're thrilled to hear that our team was able to assist with your heavy objects and that you felt well taken care of. It's great to know that Que, Marcus, and the team made the process smooth and enjoyable for you.
5+ Stars!!! I highly recommend using Two Men and A Truck for your moving needs! I had an absolutely GREAT experience with the entire team. Thank you to Claire F. in the office who was very professional, patient, understanding, responsive, helpful, courteous, and a great individual to communicate and interact with during the quoting process. Thank you to Cartell McL., Steve T., and John S. for their amazing moving efforts!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cost49
- professional movers44
- courteous staff31
- kind movers16
- careful movers14
- fast movers12
- efficient crew11
- prompt movers9
- local move6
- safe moving5
- easy scheduling3