College Hunks Hauling Junk and Moving Marietta
Mover in Douglasville, Georgia
Its address is in Smyrna, Georgia. It appears here because Google returns it for Douglasville.
Google rating
4.9
Ratings counted
1,340
Are 1 or 2 star
3.2%Around typical
The rating breakdown
43 of the 1,340 ratings in Google’s published star breakdown for College Hunks Hauling Junk and Moving Marietta are one or two star.
Against other movers in Douglasville
2.3 percentage points lower than the middle of the 3 movers in Douglasville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,276 | 95.2% | |
| 4 star | 15 | 1.1% | |
| 3 star | 6 | 0.4% | |
| 2 star | 8 | 0.6% | |
| 1 star | 35 | 2.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is College Hunks Hauling Junk and Moving Marietta at 3.2%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for College Hunks Hauling Junk and Moving Marietta, counted by matching the words they used.
- Damage to belongings20 · 57%
- Items missing or never delivered5 · 14%
- Crew conduct5 · 14%
- Price rose after the quote4 · 11%
- Stopped responding3 · 9%
Counted across the 35 one and two star reviews we have read for College Hunks Hauling Junk and Moving Marietta. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Absolutely horrific. We had to hire College Hunks because they were the only movers available on our move date. I submitted feedback via their website to no response whatsoever, so here’s some public feedback. 1) The estimator did a horrible job. He severely underestimated the move time and we ended up paying almost double the estimate. On move day, this clearly upset the movers and they had a bad attitude about how long it took. 2) They have no idea how to fit furniture through doorways.
Jackie Williamson, Thank you for giving us your honest feedback. We want you to know our College Hunks team is committed to providing exceptional service and take all feedback, including yours, very seriously and with the utmost concern.
Worst movers ever!!!!! Unprofessional from the management to the people in the field doing the work and moving. They stole my gun and charged me double for the move that was 1.5miles away. On top of them throwing my items into my storage any type of way. I spoke to management and left a review with the company and still no resolve no help not understanding no apology, nothing! I chose to wait at least a month to try and get some resolve without going public. Still no resolve.
The positive: The customer service was great. They came same day to give me an estimate to remove one standard refrigerator. They were punctual and polite. The negative: The two guys that showed up to "give me an estimate" acted as if they were just coming to pick up without quoting me a price. I stopped them and asked them to tell me the price first and they quoted me $210 to haul away one standard fridge. They said it would take up 1/6 of the truck and they charge for the amount of space it takes on the truck.
Valerie, We are so sorry that you did not have a better experience.Your feedback is important to us as we are always striving to get better. Thank you for taking my call today so we can address the situation and make it right.
I used College Hunks extensively when I was moving from Nevada to Georgia. I had some very large and heavy items they took. I was very pleased with them in Nevada, so called them here in Georgia for my house in Woodstock. I will say the crew that came was prompt and efficient. However, when I asked for an estimate, he said looked like about 1/4th truck, but no dollar amount. The next thing he said was because it was so close to the truck, there would be labor charge, and looked like no recycle fee. Excuse me?
EE H, We’re very sorry to hear about your experience with our services. We’d like to talk to you about this privately and in more detail so that we can hopefully rectify the situation. Please don’t hesitate to contact our management team at [phone removed].
This is without a doubt the absolute worst moving company I have ever dealt with (and we have moved a lot). One of the 3 guys they sent to help us load our Uhaul stole my mom's wedding ring from my night stand. It was in a surgical container that had to be unscrewed to get the ring out, and after they left, I found that container on my bedroom floor - cap unscrewed, ring gone. That ring wasn't worth much money wise.
Mary Simmons, We want you to know that our team takes all feedback seriously and we’re truly sorry you did not have a better experience. Please contact us so that we can help resolve any other issues at [phone removed].
I’ve used this company services in the past and had the pleasure of having two wonderful guys help with moving. Unfortunately, today I spoke with employee Eric, whose customer service was absolutely horrible to say the least. I placed the quote online prior to the business opening, I received a call from the company, the representative said hello and disconnected the call. He then sent a text message stating we were unable to get in touch with you and to please give us a call. I called back and spoke with Eric.
Bahiya, Good morning and I apologize for the way your call was handled. We are located in Marietta and the location that would service your area is out of Winder. Please give me a call at [phone removed] so I can sort this out for you.
Seriously seriously over priced, poor service, careless movers. If I could give 0 stars I’d give 0 stars. The crew lagged the entire move, delaying the process. Including the recode to second location, gps 4 min from the first, took them 25 min to get there. They claim they got lost and had to stop for gas. All adding to the time I’m paying for. Once they arrived to the final location I was told the guy left the tools and screws for my items at the original spot, 25 min away.
Alexis Cecchetelli, We want you to know that our team takes all feedback seriously and we’re truly sorry you did not have a better experience. Please contact us so that we can help resolve any other issues at [phone removed].
My husband and I used College H.U.N.K.S. for our move in Atlanta and had a great experience in 2020. Fast forward to last month and this was the worst moving experience we have both experienced. My husband booked and paid for both a packing and moving service. They originally quoted us for a single day, tried to change the timeline only a couple days before our move, then landed on adding more people to get the job done which cost us more. That was not ideal but all worked out until the actual move.
Courtney Comley, We’re very sorry you did not have a great experience with our business and wanted to apologize on behalf of our entire team. We’d be more than happy to facilitate a resolution if you could please contact us directly at [phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous228 · 47%
- Worked hard and fast202 · 41%
- Turned up when they said71 · 15%
- Careful with belongings34 · 7%
- Kept in touch20 · 4%
- Price matched the quote14 · 3%
Counted across the 487 four and five star reviews we have read for College Hunks Hauling Junk and Moving Marietta. A review can mention more than one thing.
In their own words
They were easy to quote, showed up early on the scheduled move day, and completed the move quickly and on time for an in-town move. Great value for moving, and they were very professional in wrapping and moving all of our large furniture items.
We are so grateful for your kind words. Thank you for taking the time to share your review with us. We always appreciate hearing about the great work our team has done on your recent junk haul and we’ll be sure to let them know all about it. Thank you again!
I had an outstanding experience with College Hunks Movers! From start to finish, Cecil and Co. were professional, efficient, and incredibly careful with all my belongings. They handled my items carefully, ensuring that everything was securely wrapped and transported without a scratch or dent. Despite their meticulous attention to detail, they worked quickly and completed the move faster than I expected.
Monica Langley, Thank you for sharing your experience with us! We appreciate your review and are always more than happy to help whenever you are in need of any junk hauling services in the future.
It's unfortunate that I can't shout these guys out more. More overall experience with this company has been incredibly positive. From the beginning customer support was very accommodating and helpful in trying to get my price as low as possible while taking into account all my concerns about my items and the number of locations I needed to travel to for my move. My movers (Danny and his associate) were efficient, respectful, and a huge help. Everything went so quickly.
Tianna Mason, We just wanted to thank you for taking the time to leave us this feedback. We’re so thankful for all our customers and truly grateful for this review.
I do not typically write reviews but they deserve a shoutout. I moved yesterday from West Midtown to Buckhead and this was by far the most efficient move I’ve had. In the past, I’ve hired movers and there’s usually always one of the movers who talks and doesn’t work. That was not the case here— they all were extremely polite yet efficient with minimal chatter. Because of this, they finished earlier than estimated. I believe a lot of it had to do with the lead, Cecil. He was incredible! Very focused.
Margaret Hoven, Thank you for your positive feedback as we’re sincerely grateful you took the time to leave us this review. We’re so happy to continue to provide our customers with the best junk haul services in Smyrna!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff149
- junk removal61
- efficient staff39
- furniture moving27
- pricing23
- early arrival14
- fast move11
- damaged furniture10
- quick loading6
- online scheduling4
- couch removal3
What the company says about itself
Taken from College Hunks Hauling Junk and Moving Marietta’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
Show the text this came from
“…to full estate projects, our trained, licensed professionals handle the heavy lifting”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“, packing/unpacking, loading/unloading, insured transportation and more. Call for a fre”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…you can rest easy knowing our customer satisfaction guarantee backs our services. We want to always e”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“…reviews Trustpilot 4.9 Rating Request a free quote Call Now Moving Donation Pickup Labor P”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“With over 10 million happy clients over 15+ years, you can rest knowing the HUNKS have go”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yellowpages.comdirectory
- facebook.comsocial