College Hunks Hauling Junk and Moving Newnan
Mover in Fayetteville, Georgia
Google rating
4.9
Ratings counted
709
Are 1 or 2 star
1.7%Unusually few
The rating breakdown
12 of the 709 ratings in Google’s published star breakdown for College Hunks Hauling Junk and Moving Newnan are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 685 | 96.6% | |
| 4 star | 9 | 1.3% | |
| 3 star | 3 | 0.4% | |
| 2 star | 2 | 0.3% | |
| 1 star | 10 | 1.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is College Hunks Hauling Junk and Moving Newnan at 1.7%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for College Hunks Hauling Junk and Moving Newnan, counted by matching the words they used.
- Damage to belongings5 · 38%
- Crew conduct3 · 23%
- Price rose after the quote1 · 8%
- Late, delayed or a no-show1 · 8%
- Stopped responding1 · 8%
Counted across the 13 one and two star reviews we have read for College Hunks Hauling Junk and Moving Newnan. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Easily the best and worst experience Move date July 9th Pros: Movers Demetric and partner were kind and as efficient as they could’ve been. Cons: Moved into a brand new house. Nothing and no one has ever occupied it. Granted, things happen, the movers damaged the walls in a few places and broke my canopy bed. I advised the mover, Demetric at onset, he broke my bed and he immediately denied it. After the move I spoke with the manager Brittney and she initiated a claim. I waited a month for progress and nothing.
Update: Client has been contacted and issues resolved. Thank you for taking the time to share your experience. We truly regret the frustration you’ve encountered and appreciate the opportunity to clarify the situation.
Had a less than ideal experience moving apartments with this company. After 20 minutes of them arriving, one of them was on their phone, not moving anything. They said they could handle it, so we went to lunch to get out of their way. Upon returning… There was a third person there moving things. We were charged for this and find it to be very displeasing that there was no communication that a third person was necessary.
We’re very sorry to hear you did not have a better experience with our services and truly want to help resolve any issues you may have. If you could please reach out to our team at [phone removed], we will do our best to help resolve your concerns.
⭐☆☆☆☆ I would give zero stars if I could. This company completely dropped the ball on our move. They left behind several large items that absolutely should have made it on the truck—things we clearly expected to be moved. The truck was packed terribly, with tons of wasted space, which is likely why everything didn’t fit. Isn’t packing the truck properly kind of the bare minimum for a moving company? When I reached out and told them they needed to make the situation right, they completely stopped responding.
Christine Curran, Thanks for sharing the details. We’re truly sorry to hear that your experience fell short of expectations. We aim to provide a smooth and professional move for every customer, and we regret that this was not your impression.
Unfortunately I had a very disappointing experience with College HUNKS Hauling Junk & Moving. While the movers were courteous, their lack of attention to detail caused unnecessary damage during my move. One of the workers broke a blade off the ceiling fan in the master bedroom due to carelessness. Damage like this is avoidable and reflects poorly on the level of professionalism I expected from a company of this reputation. Even more frustrating was the claims and reimbursement process.
We have no record of a move for Mario Johnson out of the Newnan office and sorry you had this experience at another location. Please call us locally so we can get you to the correct location.
Let me 1st say the 4 young men that actually did the work were amazing,Matthew, Trey, Kevin and David worked incredible hard and were very professional. The estimator was professional however my job was GROSSLY underestimated. They estimated 4 guys and 1 truck and 6 1/2 hours. I sold several items that they were supposed to move. At 6 hours they hadn't even finished loading the first truck.
***BEWARE*** We hired College Hunks to move everything from our old home to our new one. Initially, they quoted us $1,500, but that quickly changed. The final cost was unclear, and management was unhelpful when we tried to resolve the issue. On top of that, our front storm door was damaged, the refrigerator door was dented, and the freezer handle was left loose, and oil stains are all over my brand new driveway from their moving truck.
I genuinely didn’t want to leave a negative review — I’m not someone who goes out of my way to hurt anyone’s business. I’ve tried to resolve this privately and professionally, but at this point, I’ve been left with no choice. While the movers themselves were polite and worked hard, the company’s handling of this move has been extremely disappointing.
We’re very sorry to hear you did not have a better experience with our services and truly want to help resolve any issues you may have. If you could please reach out to our team at [phone removed], we will do our best to help resolve your concerns.
I had the unfortunate experience of using College Hunks out of Fayetteville. The only good thing about the move was Howard and Dillon. The Owner Chris, knowingly sent a visually impaired person to my home to complete my move. I was forced to assist moving my own furniture due to the owner sending someone who can’t do the job. The person u fit to assist also caused damage to the home I was moving out of. When he did this, he informed me that he was visually impaired and didn’t realize what he did.
steve jackson, On behalf of our CHHJ team, we want to truly apologize for any frustrations or inconveniences that may have transpired during your experience. We always strive to provide 5-star service and we’re saddened to hear that we didn’t meet our goal this time.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous239 · 55%
- Worked hard and fast171 · 39%
- Turned up when they said88 · 20%
- Careful with belongings47 · 11%
- Kept in touch24 · 6%
- Price matched the quote9 · 2%
Counted across the 435 four and five star reviews we have read for College Hunks Hauling Junk and Moving Newnan. A review can mention more than one thing.
In their own words
From my initial contact with Jeff to estimate my move to Al, Justin, Ashanti...with Jonathan as the lead in on moving day ...College Hunks, Tyrone, GA exemplifies what top rate customer service is!! They were prompt, professional, knowledgeable in logistics as well as very personable!!! They worked efficiently as well as carefully when the rain came!!! They were able to move three storage facilities in less than 7 hours!!!
Brenda Smith, Thank you for taking the time to share your wonderful review. Our team works diligently to provide our customers the best junk hauling and moving experiences. Reviews such as yours help provide them with encouragement to keep doing what they are doing.
On more than one ocassion, College Hunks has been my premier "go to" resource for moving and haul away. Reliable communication, punctuality, reasonable pricing and courteous representatives are some of the characteristics of this Company. I'm always completely satisfied at the end of each transaction, which is why I am a repeat customer. Keep up the good work College Hunks. Your Company is an assett to the community.
Thank you for your review, K. White. At College Hunks Hauling Junk and Moving, we work hard to make moving day smooth with careful packing and efficient loading. We’re glad you had a positive experience with our team.
April 2022 update: Within the last year I’ve now used College Hunks to move my 3 bdrm home twice and once to haul away junk. The crew for each were really great. My most recent move with Haki, Jonathan, and D’Anthony was excellent. These guys were hard-working and so polite and professional. They were fast but also very careful and took their time where they needed to in order to ensure my belongings and the walls etc. weren’t scratched etc.
The company called me the day before my scheduled pickup to go over a few things and what to expect. I explained how I put down I needed a full truck because I wasn't quite ssure how much junk I would have until that morning and my pickup time was between 4 and 6. The woman understood and made sure that they would arrive with an empty truck just in case. Jeremiah, the driver, called to let me know they would be arriving in about 30 min, which is nice not having to wait around for hours!
Sarah Davis, Thank you for the 5-stars! We take pride in giving our customers the best service and we’re overjoyed to receive your compliments and appreciation. We’re incredibly grateful that you took the time to leave us this review and hope to serve you again in the future for any junk removal or…
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff228
- polite staff92
- junk removal32
- reasonable pricing19
- scheduling19
- on time14
- early arrival12
- careful movers11
- friendly movers10
- furniture moving7
- donation removal2
- piano moving2
What the company says about itself
Taken from College Hunks Hauling Junk and Moving Newnan’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“With over 10 million happy clients over 15+ years, you can rest knowing the HUNKS have go”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…to full estate projects, our trained, licensed professionals handle the heavy lifting”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…reviews Trustpilot 4.9 Rating Request a free quote Call Now Moving Donation Pickup Labor P”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…you can rest easy knowing our customer satisfaction guarantee backs our services. We want to always e”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“, packing/unpacking, loading/unloading, insured transportation and more. Call for a fre”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- superpages.comdirectory
- yellowpages.comdirectory
- yelp.comreviews
- facebook.comsocial