College Hunks Hauling Junk and Moving Philadelphia
Mover in West Chester, Pennsylvania
Google rating
4.9
Ratings counted
3,086
Are 1 or 2 star
3.2%Around typical
The rating breakdown
99 of the 3,086 ratings in Google’s published star breakdown for College Hunks Hauling Junk and Moving Philadelphia are one or two star.
Against other listings in West Chester
1.7 percentage points higher than the middle of the 13 listings in West Chester we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,919 | 94.6% | |
| 4 star | 57 | 1.8% | |
| 3 star | 11 | 0.4% | |
| 2 star | 15 | 0.5% | |
| 1 star | 84 | 2.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is College Hunks Hauling Junk and Moving Philadelphia at 3.2%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for College Hunks Hauling Junk and Moving Philadelphia, counted by matching the words they used.
- Damage to belongings5 · 63%
- Items missing or never delivered3 · 38%
- Claim or refund went nowhere2 · 25%
- Late, delayed or a no-show1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for College Hunks Hauling Junk and Moving Philadelphia. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would give zero if possible. They stole my furniture and broke my TV. I even got there insurance but its really a joke. They will scam you by quoting you for less and then will try to get more trucks and try to milk your money. They gave me quote on phone and they never visited. They even left the broken without removing the wrap as they know that before. They didn’t complet the job and damaged my old house dry wall and stole a box of new fire pit. Their moving coordinator is really so bad.
Vamsi Yelamanchili, Thank you for giving us your honest feedback. We want you to know our College Hunks team is committed to providing exceptional service and take all feedback, including yours, very seriously and with the utmost concern.
Cornbread, Ahmod, and Jake did a good job themselves and were careful with my items. However, breakdown of price was incredibly unclear. I had previously used this company and liked them, but would not return. I once had a much bigger move that cost way less money. There were a lot of added fees I did not expect. When I previously used them, I paid exactly what they estimated.
Glad we were able to help, Jena Barton! We always strive to provide the best experience for our customer’s junk removal and moving needs and are extremely pleased to see this was the case for you. Thank you for choosing and supporting … More
WARNING! Incompetent, disorganized, and dishonest. My experience with College Hunks was a disaster. First, they showed up late. Then, despite having provided them with a detailed inventory of the items to be moved (in accordance with their …
Heather Anne Phelan, We’re so sorry to hear about your recent experience with our services. We would like to hear more about your experience in greater detail if you could please contact us at [phone removed] when you have a moment.
I have used college hunks to move me previously (Bucks County) and had a great experience with them. This occasion I needed them to pack up a town house for my mother located near the West Chester office (my items being in that house) and transport it to storage until I got my new residence. Unfortunately, I was not there to monitor the packing. The guys just threw my items in boxes (shoes, clothing, mail, paper) all mixed together. Nothing was labeled.
Benzenia Herring, We’re very sorry you did not have a great experience with our business and wanted to apologize on behalf of our entire team. We’d be more than happy to facilitate a resolution if you could please contact us directly at ([phone removed].
This is the worst moving company I’ve ever used. They called and cancelled at the time of my move and told me to call another company. Their manager called me an hour later and said he would send another team. When the team got there they complained and told me they did not want to do my move because it was too much work and they were tired.
maria fortino, We always strive to provide our customers with the best service possible and we’re truly sorry we did not leave you completely satisfied. Please contact us at your earliest convenience [phone removed] so that we can help resolve any other issues.
I used this service for a local move in August. While the guys did finish the job ahead of schedule resulting in a lower fee I had MANY items damaged. A TV screen was destroyed, our Tempurpedic mattress cover was made filthy because they did not put the mattress in a bag as requested and many pieces of furniture were scratched and damaged.
I had the unfortunate occurance if damage to my delivery address. A new build with wood floors. The CHHJ West Chester branch sent a young moving team . By the time to unpack and set up in the delivery home the team was sloppy and I …
Melissa, sorry to hear you had a less than outstanding experience at College H.U.N.K.S. Hauling Junk & Moving. We do appreciate your feedback as it helps us improve and please be assured that we will look into this matter right away.
Nightmare Move: Incompetent Movers and Damaged Belongings I hired this moving company because I had a phenomenal experience previously. …
We’re very sorry to hear you did not have a better experience with our services and truly want to help resolve any issues you may have. If you could please reach out to our team at [phone removed], we will do our best to help resolve your concerns.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast11 · 44%
- Professional and courteous9 · 36%
- Turned up when they said5 · 20%
- Careful with belongings3 · 12%
- Kept in touch3 · 12%
- Price matched the quote1 · 4%
Counted across the 25 four and five star reviews we have read for College Hunks Hauling Junk and Moving Philadelphia. A review can mention more than one thing.
In their own words
I had a great experience with College HUNKS Hauling Junk & Moving in Philadelphia. Brenden V, Chris W, and Drew J were punctual, organized, quick, and extremely careful with my belongings. They worked efficiently while still taking the time to make sure everything was handled properly. They were also friendly and professional throughout the entire move. I really appreciated how smooth and stress-free they made the process.
Thanks so much, Gabriel Velazquez! At College Hunks Hauling Junk and Moving Philadelphia, we believe moving doesn’t have to be stressful, and our team is proud to have made the process easier for you. We’re thrilled you’re satisfied with our service.
Excellent experience. They showed up on time, communicated clearly and gave a very reasonable price quote.
Your feedback is important to us. Thank you for choosing and supporting College HUNKS Hauling Junk & Moving. It means the world to us!
I would like to express my sincere appreciation for the outstanding customer service I received from College HUNKS Hauling Junk & Moving. Team: On the phone - Taylor and Han. Movers were Jahn, Adam and Lucas. 👍 From the moment I booked my move, the entire process was professional, courteous, and stress-free. Unlike other moving companies I have dealt with, their team arrived exactly on time as promised and completed the job efficiently and with great care.
Thanks so much, Chevonne Wong! At College Hunks Hauling Junk and Moving Philadelphia, we believe moving doesn’t have to be stressful, and our team is proud to have made the process easier for you. We’re thrilled you’re satisfied with our service.
We had the pleasure of working with these hunks back end of May. We never had to hire pro movers before and at first prices freaked me out! Once I got started with the company though everyone from my initial phone call to the awesome team of hunks themselves made it such a worthwhile and easy process! Everyone I called or texted was happy to answer my endless questions right up to the move and our team of five hunks were AMAZING! They were so friendly and funny and really did destress the whole thing!
We’re so happy to hear this, Kelly Powell. At College Hunks Hauling Junk and Moving Philadelphia, our goal is to take the heavy lifting off your shoulders so you can enjoy a stress-free moving experience. Thank you for choosing our team.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff278
- junk removal100
- efficient staff99
- furniture moving69
- friendly movers56
- smooth move53
- estimate42
- easy process32
- careful movers30
- quick move28
- early arrival22
- moving heavy furniture11
What the company says about itself
Taken from College Hunks Hauling Junk and Moving Philadelphia’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“…reviews Trustpilot 4.9 Rating Request a free quote Call Now Moving Donation Pickup Labor P”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“With over 10 million happy clients over 15+ years, you can rest knowing the HUNKS have go”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“…lexible scheduling with upfront pricing Licensed, insured, and background-checked teams”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“…heduling with upfront pricing Licensed, insured, and background-checked teams Deep comm”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…you can rest easy knowing our customer satisfaction guarantee backs our services. We want to always e”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- bbb.orgreviews
- birdeye.comreviews
- facebook.comsocial