Forward Moving
Moving and storage service in West Chester, Pennsylvania
Its address is in Exton, Pennsylvania. It appears here because Google returns it for West Chester.
Google rating
4.9
Ratings counted
670
Are 1 or 2 star
1.3%Unusually few
The rating breakdown
9 of the 670 ratings in Google’s published star breakdown for Forward Moving are one or two star.
Against other listings in West Chester
About the same as the middle of the 12 listings in West Chester we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 656 | 97.9% | |
| 4 star | 5 | 0.7% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 9 | 1.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Forward Moving at 1.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Forward Moving, counted by matching the words they used.
- Crew conduct4 · 50%
- Damage to belongings3 · 38%
- Price rose after the quote1 · 13%
- Late, delayed or a no-show1 · 13%
Counted across the 8 one and two star reviews we have read for Forward Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My rating system when a company is at fault for a significant injury: 5 stars = asks if you’re ok and offers to make it right. 3 stars (average) = only makes it right if you get upset. 1 star= takes no accountability. When you ask for compensation, argues because ‘you said you weren’t upset’, then tries to blame you for the injury. Incident: I am disabled and hired FM for packing all my things, putting them in a storage unit, then moving them out when my home was ready.
Hey Kelly, Thank you for your feedback. We are sorry that you remain dissatisfied. After receiving your concerns, we made several attempts to address the situation and offered solutions to resolve the matter. While we respect your … More
Second time my wife hired them. They arrived late which is fine, but how about a heads up you’re running late ? Would never hire them again. Quality went down big time. They failed to disclose a 5 hour minimum they have. They also don’t disclose this to you until the day of moving about a surcharge paying with a card. Like one will have cash or check laying around ? It’s young kids moving your stuff. They are not careful, my furniture now has dings and scratches.
Hello, We’re sorry to see your 1-star review and would really appreciate the … More
I overpaid Forward Moving and Kevin, the manager, is refusing to refund me the full overpaid amount. They still owe me at least $150. Part of the overpayment was from the gym equipment assembly/disassembly service I added on which they outsource to a company called, MSS. I prepaid $600. Per the accountant, Corinne, at MSS, Forward Moving only paid them $502.20, of which $96.30 from that amount was refunded to them on 10/12.
Sherryl, We are very sorry to hear you are displeased with our service. We have analyzed … More
Do not book with this mover unless you know you will not have to cancel your upcoming move. We sold our home and booked with Forward on 9/29/2022 to move us into storage on Wednesday 10/26/2022. On Tuesday 10/11/2022 our buyers financing fell through so we were no longer moving. I contacted Forward on 10/11 (7 business days after booking) and explained the situation, Mike from Forward told me they could not refund my $300 deposit because they had turned away too much business for the moving date I had booked and I…
Jolyn, We are very sorry to hear you are displeased with our deposit/cancellation … More
I had a bad experience with this company price kept changing and even after the movers came they told me what they wasn’t going to take such as a floor fan and wall art. After they took my belongings 2 days later someone called and said they don’t accept Amex after I asked all that up front not to mention my deposit was paid on my Amex. Which was on the inventory then on my delievery date they called me after the delievery window to tell me they weren’t coming 🤬🤬🤬 the worlds worst with proper communication.
Quanatvious, are you sure you have the right company? Please call us at [phone removed] as we have no record of you as a customer. I noticed you are in Staten Island New York, is there a company there you are trying to review? We are located … More
The job did not go well. Furniture and walls were damaged and it took far longer than it should have. They admitted they didn’t have the right resources to do the job they promised and still only returned a small amount of my payment. I wouldn’t trust them.
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations and you were displeased with the service — that’s obviously not the outcome we strive for.
Very rude service people at desk receiving potential customer calls. He hanged up my phone call 1st time in the middle of the conversation when i questioned about my personal data, and at 2nd time when i called him back to get the quote by …
Hello Lenevoyoga Tab3 Plus, If this is legit please email [email removed] to discuss the situation. Forward Moving keeps all data strictly protected and private. In order to provide a quote we need a name and contact info as well as zip codes in order to provide a quote.
Tried to obtain all my personal info before giving me an estimate. Was super rude about it and obviously doesn’t need to make money. Horrible experience.
Hey Jordan, We are sorry that you had a poor experience. If there is anything we can do to make your experience better please call us at [phone removed]. Forward Moving provides formal written estimates to all of its customers. The only … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 45%
- Worked hard and fast7 · 35%
- Careful with belongings3 · 15%
- Kept in touch3 · 15%
- Turned up when they said2 · 10%
Counted across the 20 four and five star reviews we have read for Forward Moving. A review can mention more than one thing.
In their own words
The movers (Joshua and Steve) were polite, very careful with our furniture and did a great job communicating with us throughout every stage of our multi-state move. They double packed our things and transported them gently. I would recommend to family and friends.
Thank you so much for your kind words, Maddy! We are thrilled to hear that Joshua and Steve made your multi-state move a smooth experience. Taking extra care with double packing and keeping you informed every step of the way is exactly what … More
We used Forward Moving to help with our local in-state move today and were simply blown away. The move could not have gone better or smoother. Efficient and friendly crew. Only took just over 3hrs for the ENTIRE process, very impressive. They clearly know their business and I would happily refer them to anybody looking to move.
Thank you so much for the kind words, Charles! We are thrilled to hear your local move went so smoothly and that our crew impressed you with their efficiency and friendly service. Finishing the entire process in just over 3 hours is a … More
The movers were great!! They paid attention to detail and wrapped everything with care. They were on time and there were no surprise fees!!! I would definitely recommend to people!!
Thank you so much for the kind words, Stacey! We are so happy to hear the team paid attention to detail, wrapped everything with care, and showed up right on time. Transparency is really important to us, so we are glad there were no … More
Forward Moving was great for our out-of-state move from Pennsylvania to Virginia! Mike was very helpful at the start to set up our long distance move, and Alex and his team handled everything with care and clearly communicated updates and questions for where the final destination items belonged. It was a great experience.
Thank you, Shane! We're so glad Forward Moving could make your out-of-state move from Pennsylvania to Virginia a smooth one. Mike does a great job setting up our long distance moves from the start, and Alex and his team take real pride in handling everything with care and keeping communication…
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff83
- professional crew62
- estimate process36
- professional movers35
- efficient movers24
- quick move15
- careful moving13
- out of state move8
- accurate quote8
- long distance move6
What the company says about itself
Taken from Forward Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…and Commercial Moving Specialist. Get a Free Estimate One stop shop for all your moving needs”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“Media Facebook Instagram Truck or Sign Better Business Bureau CC Business Chamber of Commerce Another”Raw text captured from the page, including any surrounding navigation.