College Hunks Hauling Junk and Moving Waco
Mover in Harker Heights, Texas
Its address is in Waco, Texas. It appears here because Google returns it for Harker Heights.
Google rating
4.9
Ratings counted
847
Are 1 or 2 star
2.1%Around typical
The rating breakdown
18 of the 847 ratings in Google’s published star breakdown for College Hunks Hauling Junk and Moving Waco are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 823 | 97.2% | |
| 4 star | 3 | 0.4% | |
| 3 star | 3 | 0.4% | |
| 2 star | 7 | 0.8% | |
| 1 star | 11 | 1.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is College Hunks Hauling Junk and Moving Waco at 2.1%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for College Hunks Hauling Junk and Moving Waco, counted by matching the words they used.
- Damage to belongings5 · 29%
- Crew conduct3 · 18%
- Price rose after the quote2 · 12%
- Items missing or never delivered1 · 6%
- Late, delayed or a no-show1 · 6%
Counted across the 17 one and two star reviews we have read for College Hunks Hauling Junk and Moving Waco. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Do not hire these guys. They will rip you off. They charged me an extra $500 for the drivers being lost. I had given very specific instructions to a very new neighborhood. Drivers called at 1800 to let me know he is lost. I did not answer right away due to me being deployed. They should have been at my house around 1700. I called back 30 minutes later and a guy name Dan said since they been lost for 2 hours it’s an extra $500.
Lady Xoxo, We’re very sorry you did not have a great experience with our business and wanted to apologize on behalf of our entire team. We’d be more than happy to facilitate a resolution if you could please contact us directly at [phone removed].
June 2024 I moved just 10 minutes down the road. I was contemplating hiring movers and finally decided to hire college hunks because my roommate had a great experience with them. That was not the case for me. I had them move only 5 pieces of furniture that just wouldn’t fit in my car. It took them over 3 hours. They also only brought a single screw driver, and was asking me if I had tools for them to use (which I had already took to the house cause I assumed they would be competent enough to bring the tools…
Courtney Walker, We’re very sorry you did not have a great experience with our business and wanted to apologize on behalf of our entire team. We’d be more than happy to facilitate a resolution if you could please contact us directly at [phone removed].
I told the two gentleman 3 different times they needed to go to a specific gate, once in person and twice on the phone (which I have recordings of). They went to the wrong gate and my move went over time by about 0.25 hours because they had to move after parking in the incorrect spot. Overall pretty unimpressed at the failure to follow simple instructions and being overcharged due to their error.
Steven A, We are always committed to providing our customers with the best service possible and we take your words to heart. We are more than happy to discuss any additional details to resolve any issues and invite you to please contact us at [phone removed].
Disappointing experience for a full-service pack and move to Ft. Worth. Very unprofessional experience. Crew cursing and complaining the entire time. Two crewmembers started arguing and cursing outside. I felt embarrassed bringing that behavior to an otherwise safe neighborhood. Smoke breaks on the job. Consistently asking what goes and what to get over and over after I detailed on walkthrough with initial guy. This added quite the frustration the day of moving amid coordinating other logistics.
Thank you for sharing your feedback, both honest and constructive. We sincerely apologize that we did not exceed your expectations and your feedback will be discussed internally so that we can ensure these issues do not happen again.
I have used many moving companies before. We used them for my daughter to move to another town over. Although most of the service was good, there are some things that could have been handled better. First, we labeled each box for the room it was going to (it is only a 1 bedroom apartment). I have done this with every moving company I have used for every apartment and home I have moved This company just put everything in the livingroom.
Erika Culver, Thank you for this feedback. We’re extremely sorry we weren’t able to provide you with the great service we always intend to provide. We wanted you to know we’ve taken all the elements into consideration and will be meeting with our team to make some changes.
College hunks hauling junk.. in some aspects the name is fitting since these college “hunks” certainly treated my items like junk. I, single woman, moved from Waco TX to El Paso TX, from a 2 bed room apt to a storage unit. Of course due to the distance I was looking for the cheapest price possible which lead me to CHUJ - worse decision I ever made. These guys are LAZY, it’s obvious they do not take pride in what they do. My items were poorly package/wrapped, because they were rushing.
Courtnee’ H, Thank you for giving us your honest feedback. We want you to know our College Hunks team is committed to providing exceptional service and take all feedback, including yours, very seriously and with the utmost concern.
They brought a smaller truck, 20 foot. So they weren't able to get all of my furniture in I added. An extra couch. And they said that meant that everything else couldn't fit in there. So now I have a lot of stuff. I need to get moved. And this stuff was on the list to be moved. If they had a bigger truck, it wouldn't have been a problem. The manager that I talked to was very rude. He said the only thing he could do is set up a new appointment and I would have to pay again.
Quoted $988 for my job of picking up items around the yard and taking them to dump. I said that was out of my price range. Had them pick up some boxes I had already gathered up and stacked in one pile in the garage. Took 30 minutes. Charged 250. There were 3 of them. took another guy I hired later, 45 minutes to pick it all up and take to dump with just a father and his son. Hunks told me 3:00 then called to come early at 1:00. Told them that wouldn't work so we decided on 2:00.
Hello Susan, Dan from College HUNKS Hauling Junk and Moving here. Thank you for the review although I hate to hear that you were unsatisfied with the service. In regards to the price I am unsure what they quoted you or what you had so I cannot comment on that.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous296 · 51%
- Worked hard and fast232 · 40%
- Turned up when they said100 · 17%
- Careful with belongings60 · 10%
- Kept in touch34 · 6%
- Price matched the quote14 · 2%
Counted across the 576 four and five star reviews we have read for College Hunks Hauling Junk and Moving Waco. A review can mention more than one thing.
In their own words
Andrew, Lucas, and Brayden at College Hunks-Waco were great--courteous, knowledgeable, and easy to talk to! Everything started on time and they were careful with my things. The whole process from the very first phone call with a rep to my moving receipt at the end was quick, pleasant, and professional. The cost of the move was also less than I was expecting which is always nice. I would definitely recommend College Hunks and move with them again.
Your feedback is important to us. Thank you for choosing and supporting College HUNKS Hauling Junk & Moving. It means the world to us!
Excellent service for a reasonable price!! They were very professional, personable and friendly. They took great care of my items and were spot on with the time estimate. My movers were A.J. and Andrew. OMG, I can’t say enough positive things about them!!! They are exceptional. Ask for them specifically, if I have another move I’ll DEFINITELY ask for them to handle it for me.
Debbie Cude, Thank you for sharing your experience with us! We appreciate your review and are always more than happy to help whenever you are in need of any junk hauling or moving services in the future.
Nov.29th, College Hunks moved all our furniture into a storage unit for a hugh floor project in our house on November 29th Project finished 7 weeks later ! This company is wonderful! We had to change our moving date twice: 1st to allow us to deep clean/paint etc after the project. 2nd due to weather… cold and icy! Today… was the day! Beautiful and sunny with a chill! There’s guys were on time at storage unit.. got truck loaded in about 30-40 minutes .. knocked in our door- and began unloading!
Bonnie Luft, We’re happy to hear we were able to meet your expectations! It means so much to us when customers share their experiences. Please do not hesitate to contact us again for any of your junk hauling and moving needs!
I recently hired College Hunks for my move, and I am absolutely thrilled with the experience. From start to finish, the service was impeccable. The team arrived before time, and their professionalism and friendliness made the entire process stress-free. They handled my belongings with great care, ensuring everything was packed securely and transported without any damage. What impressed me the most was their efficiency and attention to detail.
Glad we were able to help, Sameer Qureshi! We always strive to provide the best experience for our customer’s junk removal and moving needs and are extremely pleased to see this was the case for you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff288
- polite staff113
- junk removal39
- furniture moving23
- professional movers18
- quick work14
- early arrival11
- couch removal5
- local move4
- mattress removal2
What the company says about itself
Taken from College Hunks Hauling Junk and Moving Waco’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“, packing/unpacking, loading/unloading, insured transportation and more. Call for a fre”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…to full estate projects, our trained, licensed professionals handle the heavy lifting”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“With over 10 million happy clients over 15+ years, you can rest knowing the HUNKS have go”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…reviews Trustpilot 4.9 Rating Request a free quote Call Now Moving Donation Pickup Labor P”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…you can rest easy knowing our customer satisfaction guarantee backs our services. We want to always e”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- showmelocal.comdirectory
- superpages.comdirectory