College Hunks Hauling Junk Kansas City
Mover in Kansas City, Kansas
Google rating
4.8
Ratings counted
1,297
Are 1 or 2 star
4.5%Around typical
The rating breakdown
58 of the 1,297 ratings in Google’s published star breakdown for College Hunks Hauling Junk Kansas City are one or two star.
Against other movers in Kansas City
2.0 percentage points lower than the middle of the 4 movers in Kansas City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,213 | 93.5% | |
| 4 star | 19 | 1.5% | |
| 3 star | 7 | 0.5% | |
| 2 star | 12 | 0.9% | |
| 1 star | 46 | 3.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is College Hunks Hauling Junk Kansas City at 4.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for College Hunks Hauling Junk Kansas City, counted by matching the words they used.
- Damage to belongings13 · 33%
- Crew conduct8 · 21%
- Late, delayed or a no-show5 · 13%
- Price rose after the quote2 · 5%
- Items missing or never delivered2 · 5%
- Claim or refund went nowhere1 · 3%
- Stopped responding1 · 3%
Counted across the 39 one and two star reviews we have read for College Hunks Hauling Junk Kansas City. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I hired College Hunks after a detailed walkthrough and quote from their representative, Aaron, who estimated six movers and about six hours for a “white-glove” move. I carefully prepared by packing additional boxes, labeling everything clearly, and organizing where items should go in the new apartment. However, the company only sent four movers instead of the six that were guaranteed, and the move quickly fell behind schedule.
Adrianna Marshall, We want you to know that our team takes all feedback seriously and we’re truly sorry you did not have a better experience. Please contact us so that we can help resolve any other issues at [phone removed].
I am normally not one to leave reviews, positive or negative, but I did not have an experience that would warrant recommendation of this business to others. I had an old couch that desperately needed to be moved. I was not moving out at the time, but I do rent, which is important to note. The process was easy and the movers were actually early which I was grateful for. However, upon moving the couch out of my unit, the door got scratched. I should note that I live in a very old apartment with a unique door.
Annie Soener, We are sincerely sorry to hear you did not have a better experience with our team. Please give us a call when you get a chance so we can connect you with management to discuss your experience further at [phone removed]. We hope to hear from you soon.
Absolutely appalling experience — this company operates in a way that feels outright predatory. The movers were rude, dismissive, and completely unprofessional from the start. The biggest issue? They tried to charge me DOUBLE what I paid less than a year ago — for significantly less junk. That is not a small discrepancy, that is a massive and unjustified price hike. When I challenged them and showed actual receipts and photos for comparison, they suddenly dropped the price by over $200 on the spot.
Mekia Byrd, Thank you for sharing your experience with us. We’re grateful for all feedback, whether positive or negative. We want to apologize for your experience and we’re so sorry we fell short of your expectations.
Simply awful. They did pick up the materials, but actually tried to extort me in the process. So: 1. I FINALLY got in touch with the actual local servicer the night before after asking the national office three times. It was literally impossible to talk to the local guys on the phone. The local number rolled me to the national line. I told him what I had (limbs and construction debris) and he told me his guys would give me an estimate. 2.
Andy Holder, We always strive to provide our customers with the best service possible and we’re sincerely sorry we did not leave you completely satisfied. We hope to be able to make this up to you. Please reach out to us directly to discuss this matter further, ([phone removed].
I hate giving one star but I really don’t want anybody else to experience what we did. We moved from Florida to Kansas and we had college hunks load our truck and unload it on this end. We used a large trailer that was driven by ABF. The guys on the Kansas side opened the trailer and immediately commented on how the trailer was packed wrong. Boxes were not done properly and had heavy on top and light on bottom. Our furniture was not properly protected and majority of it was damaged.
I’m very sorry to hear you didn’t have a great experience. We work hard to meet the expectations of all our customers and it looks like we fell short. We read all the reviews and continue to work hard to provide great service and hope you’ll give us another try.
Terrible experience. Recommend seeking other options. Prior to our move, called "local" office number which took us to a national number. Three times we were told someone from the local office would call us. Nobody called. We disassembled two beds and a large children's play-set to make the move smoother and save them time. Only item that needed to be taken apart was master bed and that took an hour and a half for them to do.
Scott Eastman, We always strive to provide our customers with the best service possible and we’re truly sorry we did not leave you completely satisfied. Please contact us at your earliest convenience [phone removed] so that we can help resolve any other issues.
I would like to give a better review but cannot. The original bid for my move was 5 hours and 2 trucks. The move took 7 hours and the trucks were full so they couldn’t take everything and made no offer to go back and get the remaining items. Nice sales tactic to under bid and be able to charge more at the end of the job. The person bidding the job should be more accurate. Some crew members were rather immature. Accent tables were set in place with pull out drawers facing the wall.
We just wanted to take this opportunity to apologize for your experience and we’re so sorry it could’ve been better. We hope you’ll give us another chance to provide you with the excellent service we’re known for should you need our services in the future.
We used these guys for moving and junk removal. The moving part was okay, but did have some scratches and dings to stuff. The junk part was awful. After reviewing everything (and I mean everything), we were quoted half a truck. In the middle of the first truck, one of the two guys asked if they could RESCHEDULE FOR ANOTHER DAY to get the rest?! We needed to be out the next day. 3 supposedly full trucks later, they were still at it, and trying to get out of hauling anything possible for any reason.
Jason Sivewright, We’re so sorry to hear about your recent experience with our services. We would like to hear more about your experience in greater detail if you could please contact us at [phone removed] when you have a moment.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous179 · 53%
- Worked hard and fast154 · 46%
- Turned up when they said67 · 20%
- Careful with belongings23 · 7%
- Price matched the quote21 · 6%
- Kept in touch21 · 6%
Counted across the 338 four and five star reviews we have read for College Hunks Hauling Junk Kansas City. A review can mention more than one thing.
In their own words
Used College Hunks KC for the first time, and we WILL DEFINITELY use them again. The 2-man crew was prompt, polite and hard-working, and, importantly, there was NO damage to the house moving furniture from the basement and out to the truck. Very reasonable pricing, too. Highly recommend!!
B P, We appreciate you taking the time to leave us such a great review. We are thrilled that you enjoyed your experience and our team will definitely be happy to read what you wrote. We put customer satisfaction as our top priority and your review proves our hard work does not go unnoticed.
Booking appointment online was simple and easy process and I got an immediate response which I appreciate so much, a lot of times it takes days to get appointments confirmed with other companies. They were very responsive and communication was superb, I received a text day before to confirm appointment. Then day of received a call from driver they wanted to arrive early, unfortunately I wasn’t able to due to work schedule, but they were still early for original appointment.
Kayla Cornwell, Thank you for the 5-stars! We take pride in giving our customers the best service and we’re overjoyed to receive your compliments and appreciation. We’re incredibly grateful that you took the time to leave us this review and hope to serve you again in the future for any junk removal…
I am absolutely thrilled with the service I received from College Hunks! They made getting rid of my unwanted junk incredibly easy and stress-free. The team arrived right on time, ready to tackle the job. They were friendly, professional, and worked efficiently to remove all of my junk. They even swept up the area afterwards, leaving it cleaner than they found it. I was particularly impressed with their transparent pricing and upfront quote.
Tonya Gullino, Thank you for taking the time to share your wonderful review. Our team works diligently to provide our customers the best junk hauling and moving experiences. Reviews such as yours help provide them with encouragement to keep doing what they are doing.
Despite the lighthearted name, College Hunks is an incredibly professional and efficient service. The initial call I had to schedule I was given the EXACT information I needed and key info was repeated where appropriate and everything was made crystal clear (thanks Chad). And then not long after, their truck and two very nice and professional guys pull up and they gave me a fair price, quickly took our couch, took payment, and were gone.
Glad we were able to help, Gage Lehr! We always strive to provide the best experience for our customer’s junk removal and moving needs and are extremely pleased to see this was the case for you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff219
- polite staff101
- junk removal43
- estimate36
- easy to work with27
- furniture moving21
- couch removal7
- appointment scheduling6
- piano moving3
- appliance removal2
What the company says about itself
Taken from College Hunks Hauling Junk Kansas City’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
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“…you can rest easy knowing our customer satisfaction guarantee backs our services. We want to always e”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…reviews Trustpilot 4.9 Rating Request a free quote Call Now Moving Donation Pickup Labor P”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…to full estate projects, our trained, licensed professionals handle the heavy lifting”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“, packing/unpacking, loading/unloading, insured transportation and more. Call for a fre”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“With over 10 million happy clients over 15+ years, you can rest knowing the HUNKS have go”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- mapquest.comdirectory