Crossin Moving & Storage
Moving and storage service in Lufkin, Texas
Its address is in Livingston, Texas. It appears here because Google returns it for Lufkin.
Google rating
4.9
Ratings counted
311
Are 1 or 2 star
2.3%Around typical
The rating breakdown
7 of the 311 ratings in Google’s published star breakdown for Crossin Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 292 | 93.9% | |
| 4 star | 12 | 3.9% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.3% | |
| 1 star | 6 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Crossin Moving & Storage at 2.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Crossin Moving & Storage, counted by matching the words they used.
- Late, delayed or a no-show1 · 25%
- Belongings withheld over payment1 · 25%
Counted across the 4 one and two star reviews we have read for Crossin Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The movers are not respectful or reasonable. I am referring to the move at 4200 Scotland st, today at this time (sept 4, 11:30) so I hope the owners locate the specific movers with the very poor sense of community and respect. I didn't have my things moved with them (thank God) but they came to move someone in my apt complex.
They did not show up on October the 4th to give the bid I had set up on October 2nd I called 30 minutes after they were scheduled to show up and apparently the person did not know about appointment and said they could be there in a hour are so !!! So finding someone else…..
Called about moving a Plano 50 feet on a UH Trailer. There price was $350.00 . The Plano isn't hardly worth that. I rented 2 guys in Arkansas moving all my furniture out of a large HAUL truck into a storage unit thru a walk in door then 100 feet down the hall. Only charged me $300.00.
The move was great but called and got a price of 250.00,2 weeks later ready to move talked to a different lady it was 600.00 dollars,if I wasn't in a bind I would have went with someone else.I will not use them again and tell whoever needs to move to go somewhere else.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous140 · 53%
- Worked hard and fast93 · 35%
- Turned up when they said40 · 15%
- Careful with belongings36 · 14%
- Kept in touch3 · 1%
- Price matched the quote2 · <1%
Counted across the 262 four and five star reviews we have read for Crossin Moving & Storage. A review can mention more than one thing.
In their own words
Highly recommend this company! Great communication. The guys showed up on time and went straight to work. WOW and I mean WOW they are quick. Absolute great job and great attitudes. Very professional and personal. We wish now that we used them for our complete move. We called them after we already moved the majority. Don’t waste your time doing it yourself. Call this company Crossin Moving first. It will be worth it.
Thank you so much for your fantastic review! We're thrilled to hear that our team impressed you with their communication, speed, professionalism, and attitude. It means the world to us that you would recommend Crossin Moving, and we’re happy we could help make the final part of your move smoother.
THESE GUYS ARE STELLAR Ok this is the 4 time I have used CROSSIN MOVING & STORAGE EVERYONE FROM OWNER TO FRONT OFFICE TO THE SUPERVISORS TO THE MOVERS ARE WITHOUT A DOUBT THE VERY BEST!! Brian,(owner)(Tyler& Katrina-management) Amos(Supervisor) Best mover guys ever are Markus, Kory, Adam moved me this time and they were careful conscientious fast courteous strong and just flat amazing (no I’m not being paid for this review..lol) they were just truly that good!!!
We'll continue working hard to proved you with an excellent experience! Thanks for take the time to give us a review!
Crossin Moving & Storage is the BEST moving coming! Reasonable pricing, friendly staff and over the charts awesome service. The 2 movers we the best, polite, respectful of my items and made this whole experience fun!! I moved from TX to TN and these guys followed me the whole way to make sure I arrived safe! What company does that? Crossin Moving & Storage does!! Any move I do from here on out will be with these guys and this company.
Overall a good experience, but pricey… very! The ladies were timely & polite. Things were packed well! Joe led the charge of the men, moving items into the truck. Our house was small but they didn’t load all our possessions. Kept pushing us to pay for a second truck, which we didn’t need! Things got left. We were very annoyed!! Due to closing on new home, we could not be at our new home when truck came to delivery. Joe assured us, everything was clearly marked and he would put everything where it went.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff69
- polite staff36
- careful movers9
- on time6
- efficient movers4
- respectful crew4
- fast movers4
- careful packers3
- careful handling of furniture3
- affordability2
What the company says about itself
Taken from Crossin Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“Storage - Excellence in Every Move Since 1995 Your Premier Choice for Stress-Free Rel”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…reliability in the moving industry for over 25 years. Founded by Bryan and Shannon Crossin,”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…by Bryan and Shannon Crossin, our family-owned company specializes in delivering compr”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Southeast Texas and Nationwide. Get a Free Quote Trusted by Clients Nationwide We’”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial