TWO BROTHERS MOVING
Mover in Hartford, Connecticut
Its address is in Middletown, Connecticut. It appears here because Google returns it for Hartford.
Google rating
4.7
Ratings counted
322
Are 1 or 2 star
5.9%Around typical
The rating breakdown
19 of the 322 ratings in Google’s published star breakdown for TWO BROTHERS MOVING are one or two star.
Against other listings in Hartford
2.6 percentage points higher than the middle of the 19 listings in Hartford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 296 | 91.9% | |
| 4 star | 3 | 0.9% | |
| 3 star | 4 | 1.2% | |
| 2 star | 2 | 0.6% | |
| 1 star | 17 | 5.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is TWO BROTHERS MOVING at 5.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for TWO BROTHERS MOVING, counted by matching the words they used.
- Damage to belongings2 · 25%
- Price rose after the quote1 · 13%
- Items missing or never delivered1 · 13%
- Late, delayed or a no-show1 · 13%
- Belongings withheld over payment1 · 13%
- Booked by one company, moved by another1 · 13%
Counted across the 8 one and two star reviews we have read for TWO BROTHERS MOVING. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This company came recommended from a business associate. Unfortunately they were extremely disappointing. After a thorough walkthrough and explanation of what needed to be done they did what they wanted. When asked to correct an item it was received with an attitude. Both my floors and walls were damaged from moving my items and two large items were left unpacked.
Hi Christina. We take every review seriously and appreciate the opportunity to provide additional context. It is also worth noting we offered several solutions to address your concerns but you have yet to either accept or reply to us. These … More
Moving day can be stressful make sure you ask lots of questions prior to the day We were quoted $1,300-$1,500 for two men and a half day. We were asked to send pictures of all out items so they can fine-tune the estimate and make sure they are properly prepared to meet the needs of the move. We followed their request and sent pictures of EVERY item to be moved. Twelve photos in total.
We appreciate the update acknowledging the resolution reached. We will always look to resolve a client’s issue. Thanks for giving us the opportunity to do so. … More
I really wanted to like this Company, but I can’t and I will be taking my grievances to the BBB - the business practices need to be addressed & escalated to higher level. Please note: the one star has nothing to do with the moving crew, they were phenomenal at getting the job done. Below are my pros & cons: Pro: hardworking, dedicated moving crew and they go above & beyond to assist.
Thank you for taking the time to share your feedback. We’re genuinely glad to hear your acknowledgment of our moving crew—their professionalism, patience, and work ethic are something we take great pride in, and we’ll be sure that … More
I wish I could give them 0 stars. Two Brothers Moving did not arrive at their scheduled time, and after continually delaying their arrival time, said they would ultimately not be able to make the appointment at all. They rescheduled for a …
Robert “Blake”—we already addressed your feedback in your prior review—it’s unfortunate that you feel it necessary to spread false claims and to do it repeatedly—we tried to resolve this with you but as we stated in prior reply’s—- Your review is distorted and lacking context.
This company junked a family heirloom and refuses to return it to me. It was clearly not listed for disposal and I am in receipt of that inventory list. Chris has accused me of being a liar and is refusing to deliver the piece, …
Marie- We’re sorry that you feel the need to leave a review that is a misrepresentation of the sequence of events that transpired. You told us that you wanted to hire us to move you because your daughter had a great experience with us.
EDIT: After writing this review the owner called me to try and coerce into taking down my review. A review that only mentions prices so people are aware of what to expect. Take that as you will. When I refused the second time to remove my review, they took back the refund via charging me for the full $836. Is this a company you want to do business with? Coercing & illegally stealing your money because you wrote a review? Absolutely do not recommend.
Hi Melanie, We genuinely wish our experience together had been as smooth as the moves we … More
This company was a scam. When I first called I was quoted one price told them what I needed. Then after couple weeks they requested pictures of my stuff which I thought was odd. Once I sent the picture of the items even though I told them what was being moved. The price went sky high they would not work with me to give me back my original price. So the first price they gave me was wrong, they should ask for pictures the same day you call not weeks after.
Hi Despina, We’re genuinely glad to hear that you felt the moving crew did a good job … More
While the people doing the move are nice and friendly, the need to be a lot more careful in loading and unloading. They broke a the door of a wood cabinet and a TV. Plus, the owner has the gall to say a tree overhanging the road in the easement is my fault for his driver's hitting the over hanged branch. I would not recommend them.
Hi Chris. We tried contacting you directly but your wife said you were unwilling to speak to us. She also said she knows you overlooked the information we sent requesting how to handle TVs.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 58%
- Worked hard and fast9 · 47%
- Turned up when they said4 · 21%
- Kept in touch4 · 21%
- Careful with belongings1 · 5%
Counted across the 19 four and five star reviews we have read for TWO BROTHERS MOVING. A review can mention more than one thing.
In their own words
I cannot say enough amazing things about Two Brothers Moving and the wonderful crew (DERRICK, BILL, DEMETRI and TYZHAN) that came to move me. Moving is a stressful experience, but this company and crew made the entire process smooth and efficient from start to finish. The crew arrived on time, handled everything with care, worked professionally and respectfully throughout the entire move. They went above and beyond to make sure everything was placed exactly where I needed it and did not damage a single thing.
Hearing that our crew helped turn a stressful moving day into a smooth and enjoyable experience is exactly what we strive for at Two Brothers Moving. Derrick, Bill, Demetri, and Tyzhan will be proud to know their professionalism, … More
Very professional crew. They took amazing care of my belongings protecting and wrapping everything. I was amazed at the strength of these gentlemen but was most blown away by their kindness. This was probably one of the most stressful days of my life and I would not have gotten through it without them. Highly recommend them, and very grateful for their services.
Knowing we could help make one of the most stressful days of your life a little easier is incredibly meaningful to our team. Protecting every piece of furniture, handling belongings with care, and treating customers with kindness are values … More
I recently used this moving company for my move, and I couldn't be happier with the experience. From the initial scheduling process to the final delivery of my belongings, the team was professional, courteous, and efficient. The movers arrived on time, handled all of my furniture and boxes with care, and worked quickly without sacrificing quality. They were friendly, respectful of my home, and took the stress out of what can often be a very overwhelming process. I’d especially like to shout out the “new guy” !
We’re glad we could help make your move a positive experience from start to finish. Showing up on time, handling belongings with care, and taking the stress out of moving are all things our team works hard to deliver every day. And we … More
Absolutely fantastic Moving company! The team was professional, kind, respectful and incredibly helpful. They moved my family across town and made the entire process so easy. They had wonderful people skills treated everyone with patience and kindness. The back office team was excellent. They were able to provide quotes, inventory changes and confirmations quickly and seamlessly. I highly recommend this company truly a fantastic team to start to finish..
It means a lot to hear that both our moving crew and office team made the entire process feel easy from start to finish. We work hard to combine careful, respectful service on moving day with clear communication and flexibility behind the … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers37
- professional crew20
- efficient movers18
- fair pricing14
- seamless move6
- flexible scheduling5
- efficient packing4
- patient movers3
- funny movers3
- piano moving2
What the company says about itself
Taken from TWO BROTHERS MOVING’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…fees on your moving day SATISFACTION GUARANTEED Our dedication to customer service has”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“S STRESS-FREE MOVING SOLUTION request a free quote CALL 860-398-1825 STRESS FREE. HASSLE F”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- chamberofcommerce.comdirectory
- facebook.comsocial
- linkedin.comsocial
- bbb.orgreviews