D&L Moving Company
Moving and storage service in Van Nuys, California
Google rating
3.9
Ratings counted
11
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 11 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 3 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 8 | 72.7% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 27.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for D&L Moving Company, counted by matching the words they used.
- Crew conduct2 · 67%
- Damage to belongings1 · 33%
- Late, delayed or a no-show1 · 33%
- Booked by one company, moved by another1 · 33%
Counted across the 3 one and two star reviews we have read for D&L Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Absolutely terrible experience. This is hands down the worst moving company I have ever dealt with. They damaged my refrigerator, crushed multiple boxes containing artwork, and scraped up my granite flooring using their dollies. The art damage was completely preventable — the boxes were clearly marked as fragile, yet they stacked heavy boxes directly on top of them with zero care or common sense. The customer service is just as bad as the move itself. Pinky is incredibly rude and unprofessional.
We’re truly sorry to hear that you feel this way and regret that this situation has been frustrating for you. We take all feedback seriously and would like to clarify the facts surrounding your move and the claims process. … More
I wish you could provide a negative rating. These guy are beyond useless. They canceled on me at the last minute and left me stranded. Their staff is rude and dishonest. If you want your time wasted and to be left out of pocket then go for it.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 50%
- Worked hard and fast3 · 38%
- Kept in touch2 · 25%
- Turned up when they said1 · 13%
Counted across the 8 four and five star reviews we have read for D&L Moving Company. A review can mention more than one thing.
In their own words
Armando and Luca did an INCREDIBLE job with my move. This is my second time hiring D&L and i will never go to another company. Pinky, the scheduling coordinator was also incredible and very communicative. The movers were professional, fast, and courteous. They handled everything with great care and even placed my boxes exactly where they needed to go as well as set up my bed frame. The pricing was very fair and reasonable- especially if you pay cash.
I am very satisfied with the service provided by the movers. From the booking process up to the completion of the move, everything was smooth, well-organized, and stress-free. The team was highly professional, punctual, and extremely …
Thank you for your positive feedback about our moving service. We are delighted that you were satisfied with your move and that we were able to make it a smooth and stress-free experience for you. We appreciate your business and hope to serve you again in the future.
I have used D&L Movers two times and they were fantastic for both moves. They are extremely professional and courteous. I would highly recommend them for any of your moving needs. I used them to move my whole family from Santa Clara, CA to Gilroy CA and move my mother from San Jose to a Adult Care facility in San Jose. They were fairly priced and did a great job packing up our home and relocating it and unpacking our furniture and re-assembling as needed.
Hi Colleen, We truly appreciate your kind words and feedback! It was our pleasure to assist … More
D&L Moving Company moved items from our home, as well as, old storage unit to a new storage unit all in one trip. They were efficient and very communicative the whole time. Price negotiated is the amount paid when they were finished with the job. They wrapped items that needed to be wrapped and provided safe moving at no additional cost. Will use them again!
Thank you for your positive feedback about our moving service. We are delighted that you were satisfied with your move and that we were able to make it a smooth and stress-free experience for you. We appreciate your business and hope to serve you again in the future.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling4
- fair pricing2
- courteous movers2
- efficiency2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory