D1 Moving & Storage

Horrible experience with this moving company! The movers were scheduled for 8am and did not arrive until almost 10am then had to leave to get the truck weighed as “Stan did not communicate to them it was needed” for the military move. We were moving three hours away and they didn’t get the truck loaded until 2pm and didn’t arrive to the new city until 6:30pm. They finally finished unloading all the furniture at almost 9pm with 3 movers!

Very, very disappointed! This company came highly recommended to me. The moving guys were very nice. But instead of taking the time to take the doors off my fridge they tried to move it with the one door still attached (not wanting to unhook the water) & it resulted in my stainless steel fridge being scratched all up. We have called D1 (even Harrison himself) numerous times with no response. We’re told that he would call back on 3 separate occasions, yet not a single word.

It’s an unfortunate review, some individuals with the company were great at their job. Unfortunately they had movers that didn’t wrap or pack items in a way; we didn’t have a single table survive because they didn’t unassembled them or properly pack them in the truck (heavy items on top). Mattresses were damaged because they were not wrapped. We wrote a claim but nearly six month later they are ignoring text, emails and voicemails. Buyer beware.

Could I give it zero starts? Before hiring D1 Moving, I thoroughly vetted them, & their reviews & references were wonderful. Unfortunately, their work was awful!!! They damaged much of my furniture. They dropped my headboard, flat on the floor. They carried 4 dining room chairs down from the attic, to the 2nd floor, to the 1st floor and out onto the truck without protecting them in any way. They were banging them together and refused to wrap them when I asked them to.

D1 moved my family from Wyndham to West Broad Village on 7/30/20. I have given them 4 opportunities to respond to my calls and emails over the past week prior to posting this review but up to this point they have ignored me so I have no choice but to warn others NOT to hire this company. Aside from the fact that there were no protective coverings on the walls or floors as promised, I had no real issues. I actually expect some damaged items from a move. That's why I paid extra for full replacement coverage.

I moved out of a 3-bedroom condo in Henrico and used their services to pack up my household goods and load it all onto a U-Haul for me. D1 movers was recommended to me and I can safely say I would not pass on that recommendation to anyone else. The packing and loading started well (at least that I could tell) around 9am that morning and things were looking like they might be done by 3 or 4 pm…spoiler, they finished after 7pm.

I would give 0 stars if i could. I have moved over 20 times in my lifetime and have never had a worse moving experience, and to add salt to the wound, never have i been charged so much for subpar performance and goods. The list is so long between multiple pieces of damaged furniture, missing items, poorly packed truck and boxes. We had so much damaged furniture that they had to send out two different specialty companies to salvage what we could.

Working with D1 was the WOST experience of my life. I cannot tell you how much this company has made my life a living hell. You will regret hiring them!!! Do not hire!!!!!! They have been extremely unprofessional. They lost items in storage and broke and damaged many other items. I bought the “full protection” but they refuse to make good on their promise. I moved in June - it is now December and they are still trying to get out of paying me for a couch they damaged! This is the only review I have ever written.