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Daytime Movers

Mover in Richmond, Virginia

Google rating

4.3

Ratings counted

128

Are 1 or 2 star

17.2%Well above typical

The rating breakdown

22 of the 128 ratings in Google’s published star breakdown for Daytime Movers are one or two star.

Against other movers in Richmond

This company17.2%
Typical mover in Richmond3.5%

13.7 percentage points higher than the middle of the 21 movers in Richmond we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
10078.1%
4 star
32.3%
3 star
32.3%
2 star
21.6%
1 star
2015.6%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Daytime Movers at 17.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Daytime Movers, counted by matching the words they used.

  • Damage to belongings13 · 65%
  • Crew conduct4 · 20%
  • Late, delayed or a no-show3 · 15%
  • Stopped responding3 · 15%
  • Price rose after the quote2 · 10%
  • Belongings withheld over payment1 · 5%

Counted across the 20 one and two star reviews we have read for Daytime Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewPharaoh A.Edited 8 years ago
DO NOT GO THROUGH THIS MOVING COMPANY. Please spend your money more wisely & choose another moving company. I am prior 8 years military and this by far is the absolute worse moving company I’ve ever dealt with. Extreme lack of accountability and lack of care for your household goods. Crew is very unprofessional and argumentative. 1.Crew arrived 30 mins late after 2 hour window. 2. Was told crew would dissemble and reassemble bed sets. Crew arrived with absolutely no tools at all.
Reply from the business

I spoke with this customer about this matter.We resolved this issue. We do 1000-1500 movesa year TAKING CARE OF OUR CUSTOMER IS OUR BIGGEST GOAL.

1-star Google reviewChristian W.5 years ago
Very poor experience, and owner, Thomas Lewis, added insult to injury by not caring and returning my calls. Here the "highlights": - One of the movers smelled like weed, and was totally spaced out (I am not the first one to notice that in the reviews). The all seemed asleep in the morning. - As a result, they did not understand properly what needed packing at walk through.
1-star Google reviewSoulful5 years ago
I was really excited about my moving day. I thought this would be a great moving company but it turned out to be the worse. They did not help move all of my stuff out of my apartment. I tried to not let that bother me. I waited about 10 mins for them to get to my new home. Be mindful, they left about 10mins before I did. I was STILL trying to get my stuff out of my old apartment. Well, while they were moving my stuff into my new place, they broke a large drink vase.
1-star Google reviewLJ K.4 years ago
I used this company for my move and they worked well. I gave their number to my daughter who specializes in move management and design and would be a great referral source for them. Unfortunately, she recommended them shortly thereafter. The movers never showed to move them. The client was pregnant and you can imagine the stress and strain that occurred. Between my daughter and myself, we made numerous calls, left messages and somehow I found a cell number that took me to the owner.
1-star Google reviewJoe S.Edited 5 years ago
I had placed a deposit with this company to perform a move, and then canceled less than a week later. I was promised that my deposit would be refunded in a timely manner. It has now been three weeks, and they still have not refunded the deposit. I worked with Tony, and while he was polite and professional on the phone, the failure to follow up, and do what they said they would do seems to be indicative of many of the other reviews. Use caution if you are considering this company for a move.
2-star Google reviewTk5 years ago
Let me first say, the actual movers were courteous, respectful, and hardworking. However, they were extremely young and inexperienced. One of them had only been doing this for 1month and the other a few months more. I had a one bedroom apartment, no living room furniture (e.g. sofas, end tables), one bed (no dressers), a 4 chair dinette set (already broken down), and a 7ft mirror... these were the BIGGEST Items to be moved. Everything else was boxed labeled and ready to go.
1-star Google reviewJames D.7 years ago
I not gonna say they were horrible, I let you decide. They were on time and were fast. The movers were cool, but they were more concerned with the size of their tip than anything else. They came with NO boxes and no tools, not even scissor's. I hired Daytime Movers to move my household goods from one residence to another. The move went well, except for my 55 inch Samsung 4K TV being damaged. The picture on the TV is completely distorted.
1-star Google reviewErika L.8 years ago
First of all I am very confused about these people. I booked movers through thumbtack from a company listed as "Unlimited Movers". After speaking with someone on the phone I agreed to a deposit of $89. That was listed on my credit card from a company called "All In One". Then Daytime Movers shows up on our moving day. Very confused on who I was hiring. When they were loading up the truck my husband asked them to please wrap our mattress (we even had wrap for them to use) they did not wrap it.
Reply from the business

We apologize about the box being damaged We was call by another moving company to pick up you last minute moving request that's wats we was told.We can't be responsible for packed by owner boxes.The boxes weren't packed proper and it was explained to you before moving them.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous46 · 57%
  • Worked hard and fast30 · 38%
  • Turned up when they said20 · 25%
  • Careful with belongings11 · 14%
  • Price matched the quote2 · 3%
  • Kept in touch2 · 3%

Counted across the 80 four and five star reviews we have read for Daytime Movers. A review can mention more than one thing.

In their own words

5-star Google reviewDanyelle T.6 years ago
I hate moving. Every aspect of moving grinds my gears. This move I decided to use a moving company because I didn't want to lift a finger. I also didn't want to wait on cousin Pete and them and it turns into an all day event. From my first phone conversation with Tony for the intial assessment I knew I had made the right choice. Everything was explained in detail and he answered every single question I had.
5-star Google reviewTJ7 years ago
Daytime Movers are exceptional! John, Mark, and Mia were fantastic. Even including drive time, they were done hella fast! I had a bad experience with another moving company that cancelled my move last minute. I called Daytime and they were able to come out to do a walk through and move me on short notice. They took a lot of stress off my shoulders. Competitive rates and amazing customer service. If you want an efficient team to help with your move, look no further!
5-star Google reviewAretha E.5 years ago
Reasonable price for the move... On the day of the move, the movers were 15 minutes early 👍🏽 They took care of my property, were real cool, laid back, professional.. They got the move done real quick... No issues...
5-star Google reviewLaura K.5 years ago
The quote was quick and easy on the phone. I was impressed with the email and text to follow-up and even a text reminder of moving day. After many moves, I know it is important to give full disclosure on what exactly needs to be moved and if there are any heavy items. There were no surprises. On moving day, 3 men walked the entire house outside and shed with me; they were sweet and polite. As the day progressed, spirits lifted and I could tell they enjoyed helping and liked working with their colleagues.
Reply from the business

I really appreciate the feedback. Thanks for the Business

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • courteous staff10
  • easy move4
  • early arrival4
  • courteous movers3
  • reasonable cost2
  • safe moving2
  • on time2
  • furniture moving2
  • truck loading2
  • last minute move2

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • chamberofcommerce.comdirectory
  • facebook.comsocial
  • yelp.comreviews

Before you hire Daytime Movers

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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