Déménagement BJL Déménageur Sherbrooke
Mover in Sherbrooke, Quebec
Google rating
4.6
Ratings counted
37
Are 1 or 2 star
8.1%Above typical
The rating breakdown
3 of the 37 ratings in Google’s published star breakdown for Déménagement BJL Déménageur Sherbrooke are one or two star.
Worked out from 37 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Sherbrooke
5.0 percentage points higher than the middle of the 16 listings in Sherbrooke we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 33 | 89.2% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 2.7% | |
| 2 star | 1 | 2.7% | |
| 1 star | 2 | 5.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Déménagement BJL Déménageur Sherbrooke at 8.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Déménagement BJL Déménageur Sherbrooke, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Déménagement BJL Déménageur Sherbrooke. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Good price. I won't go into the reasons for the 2 stars, but... Disrespectful to their employees. Otherwise, they are friendly and VERY punctual! :)
Thank you for your feedback. We take your comments seriously and would like to learn more about your experience. Your satisfaction is very important to us. Please contact us directly so we can discuss your concerns and find a solution.
When you have a price commitment, it's essential to keep your word and not charge the customer extra without a valid reason. This means that transparency and honesty in transactions are crucial for maintaining customer trust.
Thank you for your feedback, Ms. Pomiluico. We are sorry if your experience did not meet your expectations. We understand the importance of transparency and take your comment seriously. Please be assured that we are committed to maintaining clear and respectful practices with our customers.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast17 · 59%
- Professional and courteous13 · 45%
- Turned up when they said8 · 28%
- Price matched the quote3 · 10%
- Careful with belongings2 · 7%
Counted across the 29 four and five star reviews we have read for Déménagement BJL Déménageur Sherbrooke. A review can mention more than one thing.
In their own words
A truly perfect experience with BJL Moving! The team is simply exceptional: professional, reliable, fast, efficient, and, on top of that, incredibly friendly. Despite the sweltering heat today, the guys arrived on time, worked tirelessly, and finished the move quickly, without ever cutting corners. Special mention to Hugues who, despite the oppressive heat, maintained his excellent sense of humor from beginning to end. His good humor made the day much more enjoyable!
They came as a pair, no damage, quick, no messing around, very affordable price, and impeccable service. SYLVIE
Thank you for your feedback, Ms. St-Pierre! We are pleased to know that our teams made your move pleasant and that you appreciated the atmosphere and service.
Great value for money, the guys are really great, excellent service, 5 stars, thank you guys
Thank you for taking the time to write this excellent review. It was a pleasure to help you, Mr. Roy!
The movers arrived early and with a smile. Nothing was broken, even though they carried everything from the third floor, and my furniture and boxes were quite heavy. Thank you, Hugues and your partner. I'll keep your number for next time or for my family and friends.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- speed10
- efficiency10
- punctuality8
- polite staff3
- meticulousness3
- stars3
- piano moving2
- courtesy2
- trust2
- floor2