Déménagement Chartrand
Moving and storage service in Longueuil, Quebec
Google rating
4.9
Ratings counted
377
Are 1 or 2 star
0.8%Unusually few
The rating breakdown
3 of the 377 ratings in Google’s published star breakdown for Déménagement Chartrand are one or two star.
Against other listings in Longueuil
1.2 percentage points lower than the middle of the 13 listings in Longueuil we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 366 | 97.1% | |
| 4 star | 6 | 1.6% | |
| 3 star | 2 | 0.5% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 0.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Déménagement Chartrand at 0.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Déménagement Chartrand, counted by matching the words they used.
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for Déménagement Chartrand. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I just happened to be there when they were moving furniture in, back from a long day at work. I’m a techer( remember when you used to clap for us not so long ago…) and live on floor 18. One of the guys was extremely rude, gesturing to me as if I was a dog and telling me to « beat it » because the lift was booked, then started arguing, using abusive language and laughed when I asked him to have basic manners. Totally unprofessional, you’re allowed to be an a….e but not when you’re wearing the company vest.
We have taken note of your comment. To clarify the situation, when a move is carried out in a multi-story building, there are logistical procedures to follow. These are determined by the building management.
The telephone reception was extremely unwelcoming. The woman on the phone had absolutely no interest in taking the time to prepare a quote and clearly didn't care about you... Wow, customer service is clearly not their strong point. The woman was very unpleasant.
We are sorry that your search for moving companies did not meet your expectations. We could see this from the comments you left for other companies. We would like to have more information about the situation. Could you please tell us more about your call to our offices at [email removed]?
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous169 · 50%
- Worked hard and fast140 · 41%
- Careful with belongings28 · 8%
- Turned up when they said19 · 6%
- Price matched the quote1 · <1%
Counted across the 338 four and five star reviews we have read for Déménagement Chartrand. A review can mention more than one thing.
In their own words
We recently used the Chartrand Group for our move and were very pleased with their service. The entire team was professional, punctual, fast, and extremely efficient. They handled our belongings with the utmost care, and we greatly appreciated how they packed and protected our furniture. Furthermore, they were always friendly and pleasant; we even had a lot of fun with them. A special thank you to Guy, Jonathan, and Shawn for making what would normally be a stressful daytime experience truly enjoyable.
A huge thank you to you both, Lynn Marie and Sylvain! We're delighted to know you had a great time with us. Moving can certainly be stressful, but with such friendly clients, it's a pleasure for our team. We'll pass on your thanks to Guy, Jonathan, and Shawn right away!
Great movers very quick and efficient great price and good service highly highly recommend them
Thank you very much!
TO THE ENTIRE TEAM AND FAMILY OF THE CHARTRAND GROUP... Hats off and congratulations on your experience, expertise, professionalism, and especially your kindness towards us before, during, and after our move! A special mention for Pascal, Brandon, and Jason's team—what a dynamic, passionate, punctual, and above all, meticulous team! They take care of everyone, they know complex furniture like ours very well, and they work quickly like a true team that loves their passion.
Thank you very much. Your feedback reflects the effort we put in every day to provide you with a service that meets your expectations.
I have already used their services. The staff are smiling, respectful, very meticulous, super responsible, and very well-trained in safety procedures to do their job. They are very conscientious, very honest, and true professionals in every respect. They love their work, are incredibly hardworking, and take great care of their clients. They are very attentive and welcoming. As of 2022, I have already used their services several times and even recommended them to friends and family.
Thank you for your feedback! It's much appreciated! Looking forward to it!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficiency39
- polis38
- speed16
- packaging6
- meticulous team3
- superb experience3
- dedicated employees3
- complex move2
- protection of goods2
- competent movers2