Demenagement Rive-Sud
Moving and storage service in Longueuil, Quebec
Its address is in Saint-Hubert, Quebec. It appears here because Google returns it for Longueuil.
Google rating
4.9
Ratings counted
644
Are 1 or 2 star
2.3%Around typical
The rating breakdown
15 of the 644 ratings in Google’s published star breakdown for Demenagement Rive-Sud are one or two star.
Against other listings in Longueuil
About the same as the middle of the 13 listings in Longueuil we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 615 | 95.5% | |
| 4 star | 14 | 2.2% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 15 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Demenagement Rive-Sud at 2.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Demenagement Rive-Sud, counted by matching the words they used.
- Damage to belongings2 · 25%
- Late, delayed or a no-show2 · 25%
- Items missing or never delivered1 · 13%
- Crew conduct1 · 13%
- Booked by one company, moved by another1 · 13%
Counted across the 8 one and two star reviews we have read for Demenagement Rive-Sud. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We chose Rive-Sud Moving because of their good reviews on social media. They didn't show up themselves, but a subcontractor. During the first half hour of loading, only two of the three men were working. Several minutes later, the third man …
We are very sorry to hear this. We used a broker who had been a family friend for many years, but it's time for him to move on. Thank you for the information, and we will correct the problem right away.
Very disappointed with this company. A blatant lack of professionalism: damaged wall, damaged furniture, inappropriate comments, lies to justify their mistakes (they claimed I asked them to force their way through), two 15-minute breaks in the last 40 minutes just to run the timer, and no special COVID-19 precautions (they used three of the four bathrooms in both houses despite my partner expressing her concerns).
Hate to be the bearer of bad news, but this company was so rude to my family. We tried booking with them at a decent cost. When it came time to confirm the payment information, they increased the rate of services by $10.00 without even informing us! When we confronted them about the situation they simply replied they had no time, cancelled the transaction, and hung up the phone. THE WORST CUSTOMER SERVICE BY FAR. If you are looking for a cheap service then go ahead.
It could have been a 5-star experience, but a bag full of all my cosmetics has mysteriously disappeared! After unpacking all our boxes, putting everything away, searching and searching, …
Thank you for your feedback and for bringing this issue to our attention. We have resolved the situation by implementing new protocols and systems to ensure this is the first and last time this will occur. We take full responsibility for this situation and will issue a full refund of $250.
Short story: The move was scheduled for 1:00 PM, but they arrived at 5:00 PM completely exhausted. I had to call them to find out what time they were going to show up, and they didn't even bother to inform us of the delay. They finished at midnight for a 4.5-room apartment. They charged me for an hour's transport for a 2.8 km trip. At 10:00 PM, the driver told me he was going to call two other guys, but in the end, only one showed up (because, as I mentioned earlier, they arrived completely exhausted).
My experience wasn't very good. There was damage to the flooring in the house I was selling. Rive-Sud Moving didn't really want to help resolve the problem; they claim to have insurance but don't seem willing to use it or at least help resolve the issue beyond offering a price reduction that isn't enough to cover the damages.
My worst moving experience in four moves. 6.75 hours to move a 5 1/2 apartment without a wardrobe or boxes, the two locations being 10 minutes apart. Clearly not fast enough, and there was definitely over-packing involved when …
While we were talking on the phone... sorry you didn't like your service, but we will always fully pack our customers' furniture to protect it with pads, it will take a little longer, but everything will arrive safely at the new location.
Between us, my partner and I have done several interregional and international moves. Our experience with South Shore Moving quickly turned into a nightmare and was by far the most unpleasant of all. …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous13 · 72%
- Turned up when they said6 · 33%
- Worked hard and fast6 · 33%
- Careful with belongings2 · 11%
- Price matched the quote2 · 11%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for Demenagement Rive-Sud. A review can mention more than one thing.
In their own words
Dany and Arty were outstanding. They arrived early, were professional, and moved everything quickly while taking great care of my belongings. They went above and beyond when a very large, heavy piece of furniture wouldn't fit through the basement corridor. They patiently tried multiple times, and even after knowing another approach likely wouldn't work, they tried it anyway to show me. Their patience, hard work, and dedication exceeded my expectations. Excellent customer service!
Wow ! What a great experience ! JC & Arty were absolutely incredible. Booked for 8 am, finished by 10:15. Arrived on time, very very pleasant and ready to work. Great customer service, took excellent care of our furniture and made sure that everything was well protected. 1000% would recommend & will definitely be coming back the next time we move ! Thank you again!! :)
Great communication from the front office through Jonathan. We knew exactly what to expect. Dany and Artem were the movers. They were efficient, polite and very hard working. Truck was very well equipped and clean. Very professional and honest team effort overall. God bless.
Friendly and professional staff. The furniture was well-packaged before loading. Very reasonable price. We are very satisfied with the service. Thank you to Mr. Liscano and his team.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- packaging36
- professional movers34
- efficient team25
- furniture protection21
- respectful movers13
- efficient moving11
- fast moving9
- organized8
- stress-free moving6
- no breakage5
- attention to furniture2
- no hidden fees2
What the company says about itself
Taken from Demenagement Rive-Sud’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…agement Condo/ Appartement Déménagement 24/7/365 Déménagement De Dernière Minute LIE”Raw text captured from the page, including any surrounding navigation.