Déménagement Hull
Google rating
4.8
Ratings counted
261
Are 1 or 2 star
5.0%Around typical
The rating breakdown
13 of the 261 ratings in Google’s published star breakdown for Déménagement Hull are one or two star.
Against other movers in Gatineau
0.9 percentage points higher than the middle of the 12 movers in Gatineau we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 244 | 93.5% | |
| 4 star | 2 | 0.8% | |
| 3 star | 2 | 0.8% | |
| 2 star | 1 | 0.4% | |
| 1 star | 12 | 4.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Déménagement Hull at 5.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Déménagement Hull, counted by matching the words they used.
- Damage to belongings4 · 36%
- Late, delayed or a no-show2 · 18%
- Price rose after the quote1 · 9%
- Crew conduct1 · 9%
Counted across the 11 one and two star reviews we have read for Déménagement Hull. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had a fantastic moving day thanks to the movers from Hull Moving. They arrived right on time (7:30 a.m.), worked very efficiently, quickly, and in an organized manner, and above all, were very polite and kind. Everything went smoothly, and I had absolutely no complaints about their work throughout the day. Unfortunately, they broke my Bird of Paradise plant, which I'd had for five years and which was in excellent condition, and that really upset me.
Your opinion matters a lot to us, and we will make sure to include it in our improvement initiatives.
We recently used Hull Moving for a local move, despite their higher hourly rate compared to competitors, due to their good Google reviews and the clear process they presented beforehand. We particularly appreciated the loan of reusable boxes. On moving day, the movers were courteous, careful with our belongings, and did a good job, but they arrived late compared to the time window provided by the company.
We have taken note of this review. While some details cannot be verified, we highlight the positive aspects mentioned: the clarity of the process and our terms of service, the loan of our reusable bins, and the courtesy, care, and quality workmanship of our movers.
What a disappointment! A very bad experience. The bill was $1000 more than the estimate. They charged $65 for mileage, even though the estimate stated that gas and mileage were included. The blind was damaged and unusable, the mirror was broken, the corner of the leather bed was torn, the table leg was scratched, and so on. The subsequent phone conversation with Sylvie Poitras was condescending, and we were told to pay $500 to file a claim.
We are sorry to read your comment. This differs from the written exchanges we had during the service, where you expressed your satisfaction. We confirm that our procedures and billing were applied in accordance with the accepted terms.
I had a terrible experience with this moving company. It was a long-distance move, a change of province, and they didn't even come for a pre-move visit to make sure (like all the other movers do) that everything was ready. Their assessment tool is a checklist they ask you to fill out online. (It's sometimes hard to estimate the number of boxes; you don't know the day before that you'll be moving 30! lol) That same morning, I saw a truck arrive pulling a trailer.
I do not recommend their services. I was not at all satisfied. Don't get me wrong, the young men were very friendly and hardworking, but they were extremely disorganized. They broke a lamp and a light fixture and were even delayed in their move because they had put the wrong gas in the truck. Overall, it didn't help what was already an extremely stressful day for me.
Thank you for your feedback. We are sorry to hear that your experience with our service did not meet your expectations. We take customer feedback very seriously and are committed to continuously improving our services.
If it weren't for being late, instead of arriving between 7:30 and 8:30 as promised, they arrived at 10:00. Furthermore, they broke an arm inside the fridge, and I'm told there's no guarantee that things won't be broken. I've done many moves because of my job, and broken things have never been replaced. The rating isn't for the team of two very professional movers.
Thank you for your feedback. We are sorry to hear that your experience with our service did not meet your expectations. We take customer feedback very seriously and are committed to continuously improving our services.
DO NOT HIRE THEM! THEY CANCEL AT THE LAST MINUTE!!! Before you deny it and say you can't find our information in your paperwork like all the other comments... you know very well who we are. You canceled without even calling us!!! Worst service ever!!
Hello, We are sorry to read your comment and understand your frustration. However, after checking, we found no record corresponding to your name or a confirmed reservation for the date mentioned. We would like to clarify that we never make last-minute cancellations.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous128 · 64%
- Worked hard and fast79 · 40%
- Turned up when they said25 · 13%
- Careful with belongings21 · 11%
- Kept in touch3 · 2%
Counted across the 200 four and five star reviews we have read for Déménagement Hull. A review can mention more than one thing.
In their own words
I was impressed by the HULL MOVING team. From the initial call for information, the person was prompt, efficient, and understanding of my needs. She answered my questions and made me feel comfortable taking the time I needed to make my decision. Once the moving day was set, I quickly received an email explaining the procedures and my pre-move responsibilities. That same morning, the team called me 15 minutes early to let me know they were arriving, as stipulated in the contract.
Hello Ms. Gagnon, Thank you for your kind review. I know this is your first time sharing a review on Google… We couldn't have asked for a better one! 😎 We appreciate you taking the time to highlight each step of the booking process, right up to moving into your new home.
Following a recommendation, we recently used the services of Hull Moving. We were not disappointed. From our first contact with Sylvie, it was a most pleasant experience. The communication from beginning to end was incredible. Thank you to Yanis, who welcomed us when we picked up and returned our moving boxes (these boxes were very practical), and to our three professional, polite, courteous, and very efficient movers: Amir, Houssam, and Youssef. Thank you so much, gentlemen, for your excellent work.
Hello Mr. Doxtater, Thank you so much for your kind message. We are all very happy to have met your expectations 💖. Your feedback is invaluable, and our clients' satisfaction is our greatest advertisement 💌. On behalf of the entire team, we wish you many happy moments in your new home.
Booking through Sylvie was an absolute blast! She’s happy to share her knowledge and answer every possible question you may have. They have a surreal human-touch to their business which makes them indispensable. They are also bilingual (English & French), so they’ve got you covered! Maximilien and Amadou were extraordinary, insanely efficient, and well-versed in this domain. They even made an extra stop to the Salvation Army to donate the items I had confirmed with the store that they could take.
Hello Emma, thank you so much for taking the time to share your experience with our service in such a detailed and complimentary way. We also appreciate you highlighting the option of using free plastic bins for packing personal belongings.
Moving, regardless of the destination, remains a demanding logistical undertaking, involving numerous decisions and responsibilities, which, for most people, cause significant stress. But…not with "Hull Moving"!!! From the moment we opened our file with Sylvie, a very friendly and competent woman, we felt we were in excellent hands! She guided us step-by-step through the process, from requesting an estimate to booking the move, and even offered invaluable advice for the preparations and for moving day itself.
Hello Bruno and Gen, THANK YOU for this wonderful message… 🫶 We are very grateful that you took the time to share your experience so eloquently. We wish you both a fantastic summer and every success in all your projects. ❣️🌻❣️
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- labor30
- furniture packing19
- courteous movers19
- kind staff9
- fast moving6
- long-distance moving4
- worry-free move4
- meticulous movers4
- competent staff3
- house moving2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- profilecanada.comdirectory
- facebook.comsocial
- chamberofcommerce.comdirectory
- yelp.careviews