Déménagement JCL
Moving and storage service in Saguenay, Quebec
Its address is in Jonquière, Quebec. It appears here because Google returns it for Saguenay.
Google rating
3.6
Ratings counted
47
Are 1 or 2 star
34.0%Well above typical
The rating breakdown
16 of the 47 ratings in Google’s published star breakdown for Déménagement JCL are one or two star.
Worked out from 47 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Saguenay
27.0 percentage points higher than the middle of the 9 listings in Saguenay we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 30 | 63.8% | |
| 4 star | 1 | 2.1% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 2.1% | |
| 1 star | 15 | 31.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Déménagement JCL at 34.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Déménagement JCL, counted by matching the words they used.
- Late, delayed or a no-show2 · 20%
- Crew conduct2 · 20%
- Damage to belongings1 · 10%
- Stopped responding1 · 10%
Counted across the 10 one and two star reviews we have read for Déménagement JCL. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Unreliable! Do not do business with this company. They didn't show up for the move and stopped answering calls afterward. I booked a move with JCL Moving more than a month in advance. They guaranteed I was on their schedule. On the morning of the move, no one came and they didn't answer my calls. It was impossible to reach them.
A very disappointing experience with Serge. Communication was chaotic: he changed the delivery date at the last minute without any planning. His attitude on-site was unacceptable: inappropriate sexist remarks were made to my partner, who was simply offering her help. Serge spent his time complaining about the logistics of his own truck. Impatient and unprofessional. I absolutely do not recommend him. If you don't like your job, change careers, but don't treat your clients this way.
This company is responsible for delivering and installing appliances for Costco. My experience was extremely disappointing and raises serious safety concerns. The installers failed to follow the instructions clearly outlined in the manufacturer's (LG) manuals, specifically: * removing the packing foam before carrying the appliance down several steps, * properly leveling the washer, * adhering to basic installation procedures.
I contacted JCL Moving for a piano move. I warned the landlord that my house was difficult to find. I even drove him there so he could locate my address. I was being considerate, but I didn't anticipate him arriving with a 45-foot truck full of someone else's belongings. The landlord made me feel guilty for not telling him where I lived. The way he spoke, it was my fault. I felt terrible. I am a customer. I pay for a service, and YOU need to consider the technical aspects. Your attitude toward me was unacceptable.
Extremely poor service. They quoted a price without even seeing the items, and when I arrived, they were in a bad mood and refused to take certain items because, according to them, they weren't included in their imaginary price. All my boxes were piled up haphazardly. I've never seen worse. They claim to save on taxes, but they're the ones saving on taxes. Competence is expensive, but incompetence is even more so. To be continued...
When was your move? We don't have that information and are trying to understand what happened, as we normally don't refuse any items and all our moves include taxes and an invoice, which is given to you at the end of the move.
Customer service was nonexistent. I cancelled a week in advance so they wouldn't lose clients who wanted to move with them, and all I got was a "NOT BRILLIANT" response from the secretary. Thanks for the review. Plenty of others wouldn't have bothered cancelling.
They never showed up for the move. No one answered my calls that morning, and the office was closed. I do not recommend this company; they are completely unreliable.
They delivered a TV and entered my apartment with their boots full of mud, they dirtied my entire apartment, no respect for their customers.
We apologize for this inconvenience. Please tell me when you did business with us, as we normally ask employees to use mats to avoid this situation. We will follow up with the team in question.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 33%
- Worked hard and fast2 · 22%
Counted across the 9 four and five star reviews we have read for Déménagement JCL. A review can mention more than one thing.
In their own words
My delivery experience on Saturday was very disappointing, but Simon and David on Tuesday were very generous, polite, and lovely young men. If it had only been Saturday, I would have a poor opinion of JCL, but with Simon and David today, I would recommend JCL to anyone. Sylvie Bergeron
Thank you for your feedback. Following Saturday's incident, we sent a new team to avoid any further dissatisfaction. We look forward to serving you again.
Truly excellent service! The movers were smiling, patient, and in good spirits. Despite the long day, we never felt like they weren't motivated to work. All three of them were very hardworking; we highly recommend their service.
It has been a pleasure doing business with you, you are wonderful clients and thank you for the kind review, you are a great organization for our city and we wish you all the best in your expansion!
Excellent service! We had another moving company that let us down after a 4-hour delay. We called JCL and they came. Two very kind men who took great care of our furniture. Very good service, nothing was broken. I highly recommend them.
Our staff loved helping you out of that situation and you are exceptional customers. Enjoy settling into your new apartment!
JCL are very professional; they moved my apartment from Quebec City to Saguenay without any problems or damage. They are very professional and have competitive prices. I highly recommend them. 100%
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- reliability3
- mood2
- message2
- respect2
- washer2
- competence2
- courtesy2
- no damage2
- nice movers2
- piano moving2