Déménagement Steff & J-Marc - Jonquière
Google rating
4.5
Ratings counted
29
Are 1 or 2 star
10.3%Above typical
The rating breakdown
3 of the 29 ratings in Google’s published star breakdown for Déménagement Steff & J-Marc - Jonquière are one or two star.
Worked out from 29 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Saguenay
3.3 percentage points higher than the middle of the 9 listings in Saguenay we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 24 | 82.8% | |
| 4 star | 2 | 6.9% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 10.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Déménagement Steff & J-Marc - Jonquière at 10.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Déménagement Steff & J-Marc - Jonquière, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for Déménagement Steff & J-Marc - Jonquière. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They don't take care of our furniture. We have a lot of broken stock. I contacted them and they didn't even bother to answer me. Very disappointed. I do not recommend.
We are sorry to hear that you had a negative experience with us. Customer satisfaction is our priority, and we would like to speak with you directly to get your full account, including any relevant information, so that we can clarify the situation and make the necessary corrections.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast7 · 41%
- Professional and courteous7 · 41%
- Turned up when they said2 · 12%
- Careful with belongings1 · 6%
- Price matched the quote1 · 6%
Counted across the 17 four and five star reviews we have read for Déménagement Steff & J-Marc - Jonquière. A review can mention more than one thing.
In their own words
Excellent moving service! The team was professional, efficient, and very attentive from start to finish. A big thank you to André, Jacob, and Mathieu, who did a remarkable job. They were able to resolve a moving issue that they made possible thanks to their experience. The move went smoothly thanks to their excellent attitude. I highly recommend Steff and Jean-Marc to anyone looking for a reliable and competent moving team. Thanks again to André, Jacob, and Mathieu for their excellent work!
Thank you so much for taking the time to give us this superb rating following your experience with our services, it was a pleasure to put our expertise at your disposal!
I called and received prompt service the very next day to move a sofa. The team was professional and resourceful, providing excellent service. I highly recommend them. The delivery drivers were very kind to my children. Thank you to the whole team! :)
Thank you for taking the time to give us this excellent rating following your move; it was a pleasure to put our expertise at your service! Thank you for the recommendation and kind words, Ms. Simard; it is greatly appreciated!
Thanks to the great team... Mathieu, William, and Bryan who came to move me to Falardeau... the guys are fast, careful, and super helpful
Thank you very much for your testimonial of satisfaction, it was a pleasure to serve you!
Excellent service from the two young men who delivered to my house on March 19, 2022 🙏🏻 A huge thank you for your professionalism; they even took down and reinstalled my front gate for the occasion! I highly recommend them. …
Thank you for this positive review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- speed3
- meticulousness3
- courtesy2
- stress2
- reliability2