Devon Self Storage Conroe, Texas

Amazing experience with Mary who I did business with from almost start to finish. Then I met Elizabeth the manager and everything changed. When I first moved in Mary stated that I could fit my stuff in a smaller unit to save some monthly. I decided not to even though I agreed. One day I'm selling my bed out of the unit and Elizabeth drives up saying, "It looks like you have a lot of stuff, I can gladly upgrade you to a larger unit if you want just come see me in the office." I immediately felt disgusted at her…

Absolutely disgusting business practices. This storage facility put unknown charges on my account without notifying me, and then sent it to collections — damaging my credit over something that should have never existed in the first place. They even admitted the charges were wrong, yet here I am months later still trying to get them to make it right. I have reached out multiple times asking them to fix the situation and compensate me for the stress, time, and credit impact their mistake caused.

My mother n law has gad a storeroom since 2013 yes 2013 ..now we have always paid late fees if we were late. I just paid 580.00.. my mom had gone in the hospital for 6 weeks very ill. They told her daughter she was dead .my wife called this storage place they had to talk to my mom . That wasn't happening not even a month went by and they sold our whole life . My dead father was in yern in there. This place has always let her pay late. I just paid 3months so WHT dud they sellout stuff.

This place sucks! In the middle of a hurricane they shut off gate access preventing all renters from retrieving much needed trailers, rvs, boats, and other necessary equipment. They had power and had no flooding. If they were scared of thieves then hire a security guard. I have three trailers and two storage units at this facility. I will be moving my stuff out soon. The owner states there was an, "error in miscommunication." There was no error.

I rented an indoor climate controlled unit, when I first went in with my wife to put some stuff in our unit we told the guy at the front desk that there was a strong cat urine smell coming from somewhere and permeating the hallway. He said he would address it. This past Saturday (4-26-95) we went in there again and the cat urine smell was even stronger, I went to the office and notified the guy at the front.

This storage facility is a nightmare. I genuinely feel like I was taken advantage of and scammed out of money with charges that were never properly explained or proven. When I reached out for help, all I got were generic responses that didn’t address my concerns at all. There’s zero accountability here and absolutely no care for customers. Instead of resolving issues, they just deflect and repeat the same script. Dealing with this place has been stressful and frustrating from start to finish.

This place is absolutely horrible. In my experience, they scammed me out of money and then gave me the same copy-and-paste responses instead of actual help. I was charged for things they couldn’t properly prove, and when I asked for clarification or documentation, I got nowhere. Customer service is dismissive, unhelpful, and clearly doesn’t care once they have your money. I felt completely taken advantage of and stressed dealing with them.

This place is a complete scam. I was charged money with no real proof or explanation, and every attempt to get answers was met with lazy, copy-and-paste replies. It’s obvious they have no interest in helping customers once they’ve taken your money. The “customer service” is useless, dismissive, and borderline insulting. They avoid accountability and hope you’ll just give up. Dealing with this company has been nothing but stress, frustration, and wasted money.