Pack It Movers Conroe
Google rating
4.4
Ratings counted
123
Are 1 or 2 star
13.8%Above typical
The rating breakdown
17 of the 123 ratings in Google’s published star breakdown for Pack It Movers Conroe are one or two star.
Against other listings in Conroe
11.3 percentage points higher than the middle of the 13 listings in Conroe we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 101 | 82.1% | |
| 4 star | 3 | 2.4% | |
| 3 star | 2 | 1.6% | |
| 2 star | 2 | 1.6% | |
| 1 star | 15 | 12.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Pack It Movers Conroe at 13.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Pack It Movers Conroe, counted by matching the words they used.
- Crew conduct5 · 38%
- Price rose after the quote3 · 23%
- Items missing or never delivered2 · 15%
- Stopped responding2 · 15%
- Damage to belongings1 · 8%
- Late, delayed or a no-show1 · 8%
Counted across the 13 one and two star reviews we have read for Pack It Movers Conroe. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Absolutely terrible experience. I was quoted one price to move my pool table and ended up being charged double with no explanation. After the move, I called multiple times to schedule a follow-up to have the table leveled, as promised—but never got a single call back. On top of that, one of the workers directly asked my wife for a tip and received $50 via Cash App, which felt extremely unprofessional. This company operates with poor communication, shady pricing, and no regard for follow-through.
Arrived hours later than agreed upon. Charged $100 more than agreed upon. Said it was to cover travel time. This was not explained properly when the deal was made. Travel was from a different move a long way away, so dealing with a "local" branch of this company, gave false impression of only local drive times. Manager was rude & argumentative when confronted.
They damaged my chair to my kitchen table. Took it from my home to “fix” it. Stopped responding to me until I mentioned to get my lawyer involved. It’s been over 2 months since trying to work out something with them.
After searching endlessly for a moving company, I chose PackIt Movers based on their strong reviews and recommendations from others. I submitted an online quote request, received a quick follow-up call, and scheduled my move without any issues. Unfortunately, the experience fell apart on moving day. My original time window was 8–10 AM, but at 9 AM I was told the team was delayed due to weather from the previous day. I was reassigned to a new team for 1–3 PM, which I accepted.
Do not use them! Based on other reviews and then my own experience stay away from this company. The rudeness of the dispatcher who set up the move should’ve been my first signal not to use them. So the day of my move, I’m in the parking lot at 8 am waiting and waiting. 830 rolls around and I call them and they explain that the 8am - to 10 am time frame was an approximate arrival window. I said ok my mistake no big deal. Now 11 am rolls around, STILL NOT HERE!
Dont use this company! On the day of the move, they rescheduled to the next day. They also charge an additional 8.25% above the quoted price' which they dont tell you upfront. and charge you another hour for driving back to their location if you're more than 30 minutes away. They try their best to get a $50 deposit before they answer any questions. Not honest and and are unreliable. By the way, that $50 deposit is nonrefundable, which is why they can reschedule you without concerns (i.e.
Absolute worst experience of our lives. We have moved around this area 6 times in 11 years. Tried this company because they pack for you. Promised they would pack it in a day and move us the next day. They packed about 1/3 of the house - only worked from 11-4. Came back the next day to finish packing and move us. Promised it would be done by end of day. Didn't show till 11 again. It is now 9pm and they are on the way to the new house with about 1/2 of our stuff. Spoke to Joe, the owner who could care less.
We moved a couple weeks ago. I wished I had asked more questions. We moved from a 1 bedroom apartment to another 1 bedroom apartment. I told them that we are going from a 2nd floor to a third floor apartment. They only sent two guys. I was quoted 3 hours, and it took them almost 6.5 hours to move us. I was really surprised. The movers themselves did well with moving our stuff. But I was charged for 7 hours.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast36 · 37%
- Professional and courteous29 · 30%
- Careful with belongings16 · 16%
- Turned up when they said15 · 15%
- Kept in touch9 · 9%
- Price matched the quote1 · 1%
Counted across the 97 four and five star reviews we have read for Pack It Movers Conroe. A review can mention more than one thing.
In their own words
Pack it movers are a lifesaver and amazing. They’re professional, fast,efficient and handle my things with care. Moving is such a big headache but with Pack it movers they make the process of moving so easy. They wrapped my things up with care, made sure my things was nicely packed and with the process of moving they didn’t break nothing. I would recommend them to family and friends in a heart beat and I recommend them for you and your needs. Thank you Pack It Movers
I found this company on facebook for a last minute move and they did not disappoint. I requested a call and was contacted within five minutes of my request; the movers were very professional, prompt and professional. They arrive on time, moved our things with care and communicated with us during the process. If you are looking for a professional moving company you should give them a try.
Thank you
great price, on time, and super friendly. I would recommend them to anyone looking for professional movers are affordable prices.
Solid movers no complaints, the only reason not giving the fifth star is because of their insurance. I asked if they were fully insured and the gentleman I spoke with said yes and that an email would be provided. The fine print on that email said the insurance would cover up to .60 cents per pound of the piece of furniture. I find that to be an extremely silly way to determine the value of an object. I am not sure if this is standard but I will definitely be looking for that next time I use movers.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling14
- professional movers9
- quick move6
- last minute move3
- smooth move3
- affordable3
- nice crew2
- no damage2
- hardworking staff2
- on time2
What the company says about itself
Taken from Pack It Movers Conroe’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
Operating numbers published on their site
- USDOT 2479437
Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)
- Mentions the Better Business Bureausays on their website
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“…live representatives AMSA member and BBB accredited company USDoT #2479437 MC #009932014C”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…dinated up the I-45 north corridor with licensed, insured crews. Instant Moving Quote Be”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…the I-45 north corridor with licensed, insured crews. Instant Moving Quote Best Conroe”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Licensed, insured, and available 24/7. Our mission is top-notch service and c”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Movers) Franchise Blog Contact Us Get Free Quote Home Moving All Services Residential Co”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…professional efficiency and care. With more than 5 years of professional experience and a damage”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- mapquest.comdirectory
- chamberofcommerce.comdirectory