The Mover

The movers damaged my beautiful front door and made mark's all over my walls. They sent out an inexperience painter to repair the damage and he used the wrong color paint to do the touch ups and could not match up the paint. Rick's wife Pauline came out to see the damage they did and did not want to fix anything and was very rude. When we spoke to them on the phone Rick screamed and yelled at us. When we took them to court they lied in open court! The judge rebuked Rick for wearing inappropriate work out clothes.

I was excited to use this company as it states "veteran owned" so I wanted to support due to my history with veterans. I thought the movers did a good job moving my items until my daughter gold jewelry came up missing. It's been about 9 weeks and I still have not been able to locate it anywhere! I reached out to the company several times and they claim that it was not on the truck. The jewelry was in the drawer (several gold necklaces and earrings). It took me 6 weeks to write this post.

The staff was very nice and able to work me in. The crew was nice enough, they quoted me at a lower hourly rate than other places and no extra fees. However the crew obviously took their time, literally paused working to sit there and have personal conversations, take personal phone calls they stopped on their way to unload my stuff to go get a drink (which is fine but they kept themselves on the clock while doing this) and I ended up paying double what it was supposed to cost.

For those unaware, the company is under new ownership, Rick Loyd (Retired) and the Christians (Top Tier Moving) are no longer involved. I tell you this to help you avoid the mistake I made by giving the new owners a shot. I was quoted 8 hours at $1560 but it actually took 14 hours (two separate days that I had to schedule) at $2405.

A horrible experience! Explained to these folks that I needed the sofa recliner to be able to work and called them for two days asking where the cords might be. After finding them under the sofa and untangling them I took a fall that cost me to go to the hospital and spend the next week with a concussion, medical bills and a trip to the hospital! That made Breaking one of my pictures, dumping an entire file box over, drawers that were completely disheveled, And a chip in an antique piece of furniture.

Don't use this company at all. We used them last year they was great. We had no problems at all. We used them last Friday, first they was late. They had a small as truck for alot of stuff. When I was promised a big truck. They were unprofessional the way they was handling my stuff. I asked them to wrap my Christmas tree, I was told I could wrap it. They did not listen to me at all. They just rushed this job horrible. I will never use them again . Hopefully they will have a heart and give me some of my money back.

If you want professional service... this is not the company to call! The employees are inexperienced, inconsiderate and rude. The owner has dropped come out and supervise the crew during the load. The owner is probably the worst of them all. The owner himself comes out and uses vulgar language and is generally rude in every situation. If you want a professional company to come move you....this is not the company..shame on you for being veteran owned and living up to the name

We experienced significant damage to our new walls and some furniture. We had a broken TV and after attempting to get our refrigerator in the house, we had damage to our front door frame and the door frame coming into our home from our garage. We had significant damage to our armoire and the owner questioned how old the piece was, which I thought was unprofessional.