Devon Self Storage Jackson, Mississippi
Self-storage facility at 6011 I-55 in Jackson, Mississippi
Google rating
4.8
Ratings counted
844
Are 1 or 2 star
3.2%Around typical
Google carries other listings under this name in Jackson. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing (1), the other listing (2), the other listing (3), the other listing (4).
The rating breakdown
27 of the 844 ratings in Google’s published star breakdown for Devon Self Storage Jackson, Mississippi are one or two star.
Against other listings in Jackson
2.1 percentage points higher than the middle of the 17 listings in Jackson we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 775 | 91.8% | |
| 4 star | 27 | 3.2% | |
| 3 star | 15 | 1.8% | |
| 2 star | 8 | 0.9% | |
| 1 star | 19 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Devon Self Storage Jackson, Mississippi at 3.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Devon Self Storage Jackson, Mississippi, counted by matching the words they used.
- Crew conduct4 · 50%
- Damage to belongings2 · 25%
Counted across the 8 one and two star reviews we have read for Devon Self Storage Jackson, Mississippi. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The employee and supervisor are very rude and are very sneaky. Storage units get broken into by employees. Your things will NOT be safe!
We’re truly sorry to hear about your recent experience. Your satisfaction is very important to us, and we’re committed to addressing any issues you’ve faced. Please contact us at [phone removed] or [email removed] or visit your local facility so we can discuss your concerns and make things right.
SAVE YOUR MONEY‼️‼️I’ve been a loyal customer for YEARS and the moment someone breaks into my storage unit (an employee) they can’t and WON’T do anything about it! I wish I could give negative 5 stars 👎🏽👎🏽👎🏽👎🏽👎🏽 …
Thank you for taking the time to leave a review. We’re sorry to hear about your concerns and would like the chance to address them directly. Please call us at [phone removed] or [email removed] so we can better understand your experience and work towards a solution.
I just find it crazy that my storage unit can be broken into and when it's brought to managements attention im berated with insults and called a liar...save yourself the harassment and go elsewhere.
We’re truly sorry to hear about your experience and regret that we didn’t meet your expectations. At Devon Self Storage, providing excellent customer service is a top priority, and your feedback helps us identify areas where we can improve. … More
Horrible customer service and absolutely rude employees. If I could I would go back and…… leave 50 more 1 star reviews. Put your items in the rights hands and not a company like this one.!!!!!!!
We’re truly sorry to hear about your experience and regret that we didn’t meet your expectations. At Devon Self Storage, providing excellent customer service is a top priority, and your feedback helps us identify areas where we can improve.
Too expensive and no climate control. They charged me two payments for a 10by 10. 169 Dollars. I'm scared to put my stuff in there. You can't pay and it gets auction.
Robin, thank you for bringing this issue to our attention. We wouldn't be able to improve our service if it weren't for customers like you who provide us with honest feedback. Please know that we'll be looking into it immediately.
The young African American lady manager was very rude she gave us the wrong information and seemed unintended in trying to assist us. Horrible customer service
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 20%
- Professional and courteous1 · 20%
Counted across the 5 four and five star reviews we have read for Devon Self Storage Jackson, Mississippi. A review can mention more than one thing.
In their own words
Customer service was amazing princess did a wonderful job assisting me and my wife with selecting a storage unit big enough for our stuff.
Thank you for your wonderful 5-star review! We’re delighted to know you’re pleased with our service and facilities. Your feedback inspires us to keep doing our best. Thanks for being a valued part of the Devon Self Storage community!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff27
- quick process8
- competent employee5
- welcoming atmosphere4
- rental process3
- respectfulness3
- safety of items2
- quick storage2
- closing out unit2
- honest staff2
What the company says about itself
Taken from Devon Self Storage Jackson, Mississippi’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…fenced facility Gated access control 24/7 security recording Month-to-month lease”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…across 32 different states, for over 35 years. Simply put, we know what works. Throug”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- yellowpages.comdirectory