Dillman's Furniture & Mattress

We bought a couch a year ago when this was Art Van (the same owner has been there the whole time and just bought into the franchise.) Once Art Van went out of business they switched it back to Dillman's, and will not honor any of the servicing or warranties we had through them. It has been nearly impossible to get someone out to look at the issue and the one guy who came out didn't know what to look for and said he had never seen that couch before.

We purchased a bed frame from them 1 month ago. The price was great. The sales person was nice and that's where the positives end. When I asked how soon we could get the furniture I was told that all they had was the display and that I could have that. No additional discount was offered for me taking a "display unit" which I found unacceptable. I told them that I'd like a new one (which comes in a box) instead of the floor model. I was told it would be 2-4 weeks before they could get one.

I went to Dillman's looking for two living room side chairs. When I entered the store, a sales representative met me and asked how he could help. I told him what I was looking for, and he said he wasn't sure the store carried the type of chairs I wanted. He walked me to a large monitor and said I could scroll through it to see if I liked any of the chairs. He walked away and never returned to ask if I needed help. I did not see anything on the monitor or in the store that I liked, so I left.

Twice now we’ve attempted to shop here and been so harassed by the staff that we couldn’t stand to stay. The first time we actually found something we liked but the salesman was so obnoxious that even after repeatedly asking nicely for him to give us some space and allow us to discuss he would not leave us alone and seemed to see it as a challenge to harass even more. Second time we thought we’d give it another shot hoping it was just one person but the guy ran to us and repeated the same thing.

Went there looking for a bunk bed with a trundle bed (third bed under it). one of few furniture stores that even offered it. was quoted at 1121 dollars for it 3 mattress (cheap ones) and delivered and that was with 30% off special they were …

My wife and I both have serious back problems. We picked out a love seat specifically for having a shallow enough seat to support our backs when sitting. The salesman told us the same model was available in a different color. The different …

Gave one star as I can't give less. So here is the story ordered a couch and loveseat was up charged because of extra options. Was told 6 to 8 weeks got delivered the end of 10 weeks. Loveseat was wrong, was told they would order the …

I bought a couch, which came ripped (photos attached) and with loose buttons on one of the pieces. We didn’t see the damage until we got home and took the plastic off. The couch also was extremely uncomfortable and cheaply made (the …