Gill Bros. Furniture & Mattress
Furniture store in Muncie, Indiana
Google rating
4.8
Ratings counted
1,252
Are 1 or 2 star
2.6%Around typical
The rating breakdown
32 of the 1,252 ratings in Google’s published star breakdown for Gill Bros. Furniture & Mattress are one or two star.
Against other listings in Muncie
3.3 percentage points lower than the middle of the 16 listings in Muncie we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,130 | 90.3% | |
| 4 star | 78 | 6.2% | |
| 3 star | 12 | 1.0% | |
| 2 star | 14 | 1.1% | |
| 1 star | 18 | 1.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Gill Bros. Furniture & Mattress at 2.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Gill Bros. Furniture & Mattress, counted by matching the words they used.
- Crew conduct2 · 25%
- Damage to belongings1 · 13%
Counted across the 8 one and two star reviews we have read for Gill Bros. Furniture & Mattress. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Bought a lovereat and couch on a sunday. Was told had the couch in stock and the love seat would be in by like monday or tuesday when they would deliver. Couch was delivered but no loveseat. Several calls to salesman and Manager Chris who both tell me will find out when it will be in and let me know. No return calls. After 3 weeks call again and tell me it is in they will set up delivery. Call to set up delivery and give me a hard time about requesting afternoon delivery?
I called Gill Bros. this morning to get information on how to proceed in getting my La Z Boy recliner/rocker foot rest repaired. The receptionist was not helpful. La Z Boy warranties my broken part forever. Rather than say, "here is an 800 number to schedule a repair", her answer was: "the owner has decided not to provide service any longer." Gill Bros. sells La Z Boy's, they should be more responsive and educated on this particular brand IMO.
I told the salesman many times that I was looking for a La-Z-Boy recliner. I asked him if they had lazy boys and he replied Yes they did, however, he took me around to show me different chairs that were not La-Z-Boy. I specifically wanted La-Z-Boy name brand because of their quality.I described the type of chair that I wanted Being just a basic recliner with the leg rest release being a button on the side. He showed me everything but what I wanted, including chairs close to $1000.
Two day return policy? Just be aware you may be stuck with an item if after two days you find a problem. Sometimes it takes a few days to sit on something to realize it doesn't cooperate with your back or hips. If it is under 30 days (or 2 weeks) you should at least be allowed to pay as a courtesy a restocking fee of 10-20%, even 30%. You'll find nothing on their website about the return policy, because there isn't one more or less. So I'd recommend you purchase with a credit card that will cover you instead.
We spend a lot of money at Gill Bros. This is where we buy all of our furniture. We bought some bar stools(not cheap) and one has completely fell apart. Just missed the year warranty and Gill Bros. didn't try to make it right nor acted like they cared. Very disappointed.
Hi, Sara, we are very sorry to hear about your experience at Gill Brothers. We strive for the best customer service experience. If you would like to contact me privately, please feel free to call the store and ask for John Kobza or email [email removed] at your convenience, ([phone removed].
horrible customer service! when we first walked in a Woman by the name of Barb said hello and was super nice!! when we asked questions she quickly became rude! my mother asked if something was in stovk she said no and acted like she didn't …
Good afternoon Breanna. I am sorry to hear you had a poor experience in one of our stores. I would like to discuss with you further if you want to call in at 759-5300 and ask for John
We bought a mattress and mattress cover for $1500 4 years ago. It started sagging 3-4 inches. Gill Brothers said we had to PAY $80 for someone to come and take photos of the mattress to see if it is defective or not. She said they may or …
Hi Melanie. It's Chris at Gill Brothers. Can send me pictures of the mattress? Thanks
When we ordered our furniture we would told it could take “up to 7 weeks” but some Lazy Boy had been coming in 3-4 weeks. It is now at 6 weeks so we called for an update. They told us the projected ship date is January 16th. The sales …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous1 · 8%
Counted across the 12 four and five star reviews we have read for Gill Bros. Furniture & Mattress. A review can mention more than one thing.
In their own words
I have done a lot of business with Gill Bros.Furniture - and referred family & friends as well. Quality items, friendly & knowledgeable staff, impeccable service & delivery. Gill Bros. Furniture support local community - and that presence is very noticeable. This is the type of business you enjoy doing business with for many reason - and all the right reason's. I can’t say enough good things about Gill Bros. Furniture. Vicki T.
Thank you Vicki for your continued business throughout the years and years to come! We really appreciate you.
My go to girl at Gill Bros. is Jody! She is amazing and knows her stuff! She has helped me with so many beautiful items over the years. Her sense of color and ideas have helped me with all of my choices. We recently did a huge project at our home and as usual she was amazing and so helpful! Great quality and affordable pricing!
Thank you for the great review Sheri! We will send this along to Jody.
I have been dealing with Kristen for several purchases over 2025-2026 and I have been completely satisfied with her service. She goes above and beyond leaving us to browse , pick and choose at our own pace and when we have made decisions …
Thanks Linda for the great review! We will let Kristen know.
Excellent service! We needed to cancel an order and order something different. Kristen was wonderful helping us with the process! Thank you Kristen and owner Chris for helping us get exactly what we needed!
Thank you Stacy! We appreciate you guys and excited for your dining suite to arrive!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- recliner57
- kind staff50
- quality furniture36
- no pressure sales32
- living room suite19
- couch selection16
- mattress12
- loveseat11
- fabric selection10
- lift chair8
What the company says about itself
Taken from Gill Bros. Furniture & Mattress’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“…the difference of shopping with a family-owned furniture store that puts your home fir”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Gill Brothers Furniture & Mattress For over 75 years, Gill Brothers Furniture has earned the”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…and Steve Gill, has grown dramatically since 1991. In the spring of 2000, the business re”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
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“. See if you pre-qualify today! special financing options gill brothers furniture - muncie, ander”Raw text captured from the page, including any surrounding navigation.