Affordable Family Storage
Self-storage facility at 1920 S Hoyt Ave in Muncie, Indiana
Google rating
4.6
Ratings counted
167
Are 1 or 2 star
5.4%Around typical
Google carries another listing under this name in Muncie. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
9 of the 167 ratings in Google’s published star breakdown for Affordable Family Storage are one or two star.
Against other listings in Muncie
About the same as the middle of the 16 listings in Muncie we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 137 | 82.0% | |
| 4 star | 14 | 8.4% | |
| 3 star | 7 | 4.2% | |
| 2 star | 3 | 1.8% | |
| 1 star | 6 | 3.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Affordable Family Storage at 5.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 36%
- Worked hard and fast2 · 14%
Counted across the 14 four and five star reviews we have read for Affordable Family Storage. A review can mention more than one thing.
In their own words
Pros: Ashley was always super helpful and friendly. A great employee. If it wasn't for Ashley being so nice and helpful, I'd have only given this place a 2 or 3 star rating. Plenty of parking. On site dumpsters Hours of access were good Cons: Self described as climate controlled, but after Cubesmart took over ownership, storage was superhot during summer, and cold in winter. Climate controlled must mean there's a roof overhead.
Hi Tony, we really appreciate your feedback. At CubeSmart we strive to remain competitively priced while providing you with excellent customer service, clean facilities, and convenient amenities. We’d like to address your issue firsthand, … More
The customer service was excellent and she helped me get everything all the information I needed and got me into my unit fast
Hi Alex! Thank you so much for your wonderful feedback! We’re glad to hear that our team was able to assist you quickly and provide all the information you needed. We’re always here to make your move-in experience smooth and hassle-free.
Danielle was absolutely wonderful from start to finish! She was incredibly friendly, welcoming, and genuinely helpful throughout the entire process. Buying a storage unit can be a pain, but she made everything simple, smooth, and stress-free. She took the time to explain things clearly, and made sure we felt confident every step of the way. Her kindness, professionalism, and positive attitude really stood out and made the experience enjoyable. Customer service like hers is hard to find these days.
Thank you for your wonderful review! We're so glad Danielle made your storage experience smooth and stress-free. We'll be sure to share your kind words with her. We truly appreciate your recommendation and thank you for choosing Affordable Family Storage! 😊 …
Easy no hassle and prices are reasonable. Customer service is top tier. Danielle went out of her way to help me look for a key and we found it. She was so helpful. Thank you Danielle.
Thank you for the great review! We're so glad Danielle went above and beyond to help you and that you had a hassle-free experience. We'll be sure to share your kind words with her. Thanks for choosing Affordable Family Storage.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- safe facility6
- climate controlled units5
- comfortable climate4
- good rates4
- safety of belongings2
- clean space2
- polite assistant2
- dollies provided2
- security cameras2
- affordable storage2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- facebook.comsocial
- mapquest.comdirectory
- chamberofcommerce.comdirectory