Discount moving and storage
Google rating
4.8
Ratings counted
268
Are 1 or 2 star
3.4%Around typical
The rating breakdown
9 of the 268 ratings in Google’s published star breakdown for Discount moving and storage are one or two star.
Against other movers in Ottawa
2.2 percentage points higher than the middle of the 21 movers in Ottawa we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 253 | 94.4% | |
| 4 star | 3 | 1.1% | |
| 3 star | 3 | 1.1% | |
| 2 star | 0 | 0% | |
| 1 star | 9 | 3.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Discount moving and storage at 3.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Discount moving and storage, counted by matching the words they used.
- Damage to belongings2 · 29%
- Crew conduct2 · 29%
- Items missing or never delivered1 · 14%
- Late, delayed or a no-show1 · 14%
Counted across the 7 one and two star reviews we have read for Discount moving and storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Booked my move 4 weeks out. One week prior to our move, our closing date got unexpectedly delayed. I emailed Tony immediately. The response back was one line that I would lose my deposit. I responded back that I was not cancelling but rescheduling. Next response was ‘this is not our fault and if I would have given 4 weeks notice’ I could keep my deposit. Hard to give that notice when I had booked it 4 weeks ago and this change was unforeseen. So unprofessional.
Hello Cindy Thank you for the review when you book and put a deposit down for your moving day we are committed to that day and told you we are going to turn down work for your moving day and would lose the deposit for a last min cancelation or last min rescheduling and you were told $250 was…
Do Not hire these movers! I was very, very disappointed with their service. I hired these movers to help my daughter and her husband pack a truck for their move to Cornwall. Not only did DMS (the moving company) charge more than what was originally agreed upon, the packing service they provided was extremely poor - they left boxes in the snow before being packed in the truck, so the bottoms got wet; they used wet furniture pads, so some furniture got wet; a printed picture that had great sentimental value was left…
Hello Robyn thank you very much for your review you hired us on January 16 2020 for 9am. You hired only two movers to load your truck it was $120 per hour 3 hour minimum with $120 travel fee with 15 min increments after the 3 hours you knew about the charges and your son got a contract and he…
Why 1 star? - They wanted me to pay for one extra hour when their truck won't start. After unpleasant argument they brought it down to half an hour. Why should I pay them while they are fixing their truck? - They lost some furniture parts and couldn't assemble the bed, initially he suggested I pay $500 insurance deductible to file a claim, then promised to find the missing parts but after waiting for days I had to order and pay for the parts myself - Took 5 hours to finish, more than needed in my opinion.
We apologize for the inconvenience you experienced during your move. Our team is committed to providing high-quality service and we regret that we fell short of your expectations in this instance. Your feedback is valuable to us and will be used to improve our services.
I hired them for a move from 2 rooms in a house to a one bedroom apartment. Have them 250 for deposit. When the movers arrived they didn't like the state of the house that owns 3 cats. Insulted the house owners and caused 300 in damages to my friends e-bike. When my friend confronted the owner about the damage the owner of the company threatened violence towards my friend. On top of everything he refused to give me my deposit back as they never moved anything. Do not use these people.
Hello Jennifer thank you very much for your review when the guys got there your place was so unhygienic and it smelled so much of cat urine and there was cat droppings on the floor and there was zero lighting in the basement It was going to be to dangerous for us to move stuff through there without…
My friend has stuff stored at my house, when these movers showed up to get her stuff they asked if we could move the ebike in our driveway, told them I could just need to grab the key. By the time I got back outside they had moved the bike on their own, which in turn caused part of the bike to break as the steering is locked. When asked what would be done about it they drove away and said nothing, upon talking to the owner he said he would not pay to fix it.
you told the movers to move the moped and all of a sudden you start to accuse the movers of breaking the moped then they went to the basement to do the job and your hole basement smelled like cat piss and cat poop there was cat poop on the floor and cat piss on the floor and it was a very unhealthy…
I do not recommend this service...it is not professional...our air conditioner and freezer do not work because of him...
Hello we moved you to Quebec City yesterday you showed me your air conditioner where it got scratched on the side and your freezer had a small scratch I told you all your things where insured and you declined to go threw the insurance then I waved $325 from the bill I don’t understand why the one…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous118 · 52%
- Worked hard and fast109 · 48%
- Turned up when they said67 · 30%
- Careful with belongings35 · 15%
- Kept in touch14 · 6%
- Price matched the quote13 · 6%
Counted across the 226 four and five star reviews we have read for Discount moving and storage. A review can mention more than one thing.
In their own words
Discount Movers and Storage were a pleasure to work with. They arrived promptly, were honest, polite, courteous and very professional. They worked extremely hard moving my very heavy pieces and were fast but very careful and gave us very fair price .
Thank you so much for your kind words, Joanne! We are thrilled to hear that you had a positive experience with our team. Customer satisfaction is our top priority, and we are so glad that our movers were able to provide you with excellent service.
Discount moving and storage (DMS) was very responsive and punctual. Moves are fraught with unforeseen circumstances. Ours was definitively like that (snow storm, truck engine repair the morning of, destination building not quite finished, furniture that did not fit in elevators and that was very heavy, and not able to reserve the elevator for the move). The DMS team adapted and managed to do it all with minimal problems.
Thank you so much for trusting us with your move. We will always hustle for you and make sure that the service you received exceeds your expectations. Thank you so much for your feedback. (The Move Concierge Team)
I’ve never written a review for anything but these guys definitely deserve praise. They really were the best. We did a long distance move (600+ km) and it went flawlessly. Best quote you’ll get for your move with zero compromises (done in less than a full 24 hours). My partner and I sifted through almost 2 dozen other quotes at more than double their cost. The quote given was also just shy of exactly what we paid. No “storing items in a facility for 5 days wait” or “lost items”.
thank you
My wife and I recently moved from Ottawa to Kitchener with them yesterday, and we are profoundly satisfied. I will mention the reasons for our satisfaction briefly: 1- After some of the unreasonable prices from the companies which they just wanted to take advantage of the COVID-19 crisis, Tony gave us a very reasonable and FLAT rate; 2- They gave us a very cheap and fair offer for boxes too; 3- They all were very professional, on time, fast and reliable for a considerable amount of things we have had and do their…
Thank you Farshid you and ur wife where great thank you for everything and good luck in Toronto.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff25
- professional movers21
- smooth move11
- last minute move4
- quick move4
- small furniture moving3
- efficient move3
- quick team2
- discount moving2
- transparent pricing2
What the company says about itself
Taken from Discount moving and storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“Ottawa Storage Services Contact Us FREE QUOTE Home About Us Our Services Residential”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…us today for a free quote . About Us Licensed & Insured Movers Discount Moving &a”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…a free quote . About Us Licensed & Insured Movers Discount Moving & Storage –”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Orleans, Nepean, and Gatineau . Since 2012, our professional Ottawa movers have pr”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…for your home or office items. With 24/7 monitored facilities , your belongings”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory