Discount Self Storage
Self-storage facility at 5395 Bataan Mem W in Las Cruces, New Mexico
Google rating
4.9
Ratings counted
142
Are 1 or 2 star
1.4%Unusually few
Google carries another listing under this name in Las Cruces. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
2 of the 142 ratings in Google’s published star breakdown for Discount Self Storage are one or two star.
Against other listings in Las Cruces
4.7 percentage points lower than the middle of the 10 listings in Las Cruces we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 131 | 92.3% | |
| 4 star | 6 | 4.2% | |
| 3 star | 3 | 2.1% | |
| 2 star | 1 | 0.7% | |
| 1 star | 1 | 0.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Discount Self Storage at 1.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 41%
- Worked hard and fast3 · 18%
Counted across the 17 four and five star reviews we have read for Discount Self Storage. A review can mention more than one thing.
In their own words
It is a great storage facility. The Manager there is so kind and friendly. He made the whole process quick, easy and a great experience. Whoever owns this is VERY lucky to have a property manager like him. I never worried about my belongings at all. I highly recommend this location.
Friendly staff good location, keep having trouble with the storage defender and trying to keep both my units active, I paid up and was told it wasnt paid then that it was credited but got turned off anyway, then got turned back on but they turned off my other units and throughout the day it turned into a headache, the staff is wonderful but this is the second time ive had issues with storage defender being turned off and it really was a headache and hassle all day for me. Hoping this will be permanently resolved.
First timer to storage. Must say it has been an easy transition and staff were extremely helpful and supportive of my questions. I would say I am a bit upset they don't have a garbage bin at the location or power outlets at least outside of unit to use. However it is well lit at night, and is secure with cameras and a security gate with a personal code. Very large drive ways and solid build and clean units.
The owners at the facility are very friendly. The facility itself is very clean and they have security cameras monitoring the units. I would also regularly see the owner himself walk the grounds making sure everything was OK with the units. I'd recommend this place to everyone for sure.
Good morning Mr. Rios and thank you so much for the 5 stars. It means a lot to us, especially, when nowadays, anyone can give bad reviews to hinder companies from achieving "All 5 star" reviews. Thank you so much for taking the time to review us.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- security cameras5
- free lock5
- friendly management4
- access hours3
- clean storage3
- spacious units3
- quick to reply2
- use of truck2
- storage unit rental2
- friendly owners2