DN Van Lines

I would not recommend DN Van Lines unless you enjoy having your new home’s freshly painted walls and refinished floors scratched, gouged, scuffed and dinged. They’re truly second to none in that department. The crew that moved us was careless and unprofessional. They broke a $100 lamp and one of my $50 Philips Hue light bulbs went “missing”. And if you think the company office will help, they’ll just tell you that you should have purchased the additional insurance when you set up the move with them.

TL;DR: they were grossly off in their estimate and damaged a bunch of stuff. I have used 4 different moving companies over the last decade and they are by far the worse First of all, the estimate. They estimated 4-6 hours and it ended up taking 7.5 hours. That is a 25% increase to the TOP end of their estimate costing an extra $375 The workers were nice but did a terrible job. They put big scratches in both of a very expensive sofa and love seat. Scratches in a brand new hard wood dresser.

We hired DN to move us from Massachusetts to North Carolina. We purposefully chose them and paid a lot more than we otherwise would have because of the guarantee of next day delivery and complete and total coordination of the move. From the start, it was a debacle: the courier they hired out arrived two hours late which threw off the entire schedule of the move and left us to essentially pick up the slack of re-coordinating the move.

Fast and cheap. Had all my stuff packed in bins already. They broke a ton stuff broke during the move. One of my stairs at my new home that I just closed on got broken. The legs on my coffee table were torn off. The movers asked for a cash tip before tv moving process even started which I thought was outrageous since they broke so much It took them a little under 5 hours to load all of my stuff into the truck, drive to my new house, and unload everything. Only one of the workers spoke English fluently.

I had a terrible experience with these budgeting side of this company. I asked for a quote from one location to the next with a months storage in between. I received quote from DN and a second company. DN had a better price, so I chose them. Upon my first move the total came a few hundred higher than expected, but okay no big deal. Then the guy doing the work says, “no, this is just for the first move”.

We spent $5,500 on moving materials. I noticed some of the items I already boxed up were tapped excessively and had a lot of paper stuffed inside of it when the items weren’t fragile. I spent double on what I thought we were going to spend on this move. They also outsource moving companies. I had three different companies moving my items from Massachusetts to Florida. On a positive note the workers who packed up our stuff were very kind and efficient. They were just following company guidelines.

It's my first time using any type of company that helps to move anywhere honestly. And unfortunately, it was the worst I could have done asking someone else to help on top of paying them to help. I was ripped off and that job was never finished. The bad part about it I wasn't there to actually Tell anyone to do anything I left to work because i had to my mother was there but for some reason, they still took advantage. And I think that's wrong. Just bad business.

Disappointed in the quality of move, caretaking with valuables and audacity of being guilted into tipping movers after they did a subpar job. And I’ll be honest, we moved back in October of last year. I waited to cool down after the move to post a review and I’m still upset about it after I think about it. So do your research but in the end, all moving companies are the same.