Don Farr Moving & Storage
Mover in Pittsburgh, Pennsylvania
Google rating
4.8
Ratings counted
144
Are 1 or 2 star
4.9%Around typical
The rating breakdown
7 of the 144 ratings in Google’s published star breakdown for Don Farr Moving & Storage are one or two star.
Against other movers in Pittsburgh
2.3 percentage points higher than the middle of the 21 movers in Pittsburgh we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 135 | 93.8% | |
| 4 star | 1 | 0.7% | |
| 3 star | 1 | 0.7% | |
| 2 star | 1 | 0.7% | |
| 1 star | 6 | 4.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Don Farr Moving & Storage at 4.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Don Farr Moving & Storage, counted by matching the words they used.
- Damage to belongings5 · 83%
- Items missing or never delivered1 · 17%
- Late, delayed or a no-show1 · 17%
- Crew conduct1 · 17%
Counted across the 6 one and two star reviews we have read for Don Farr Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Damaged furniture and broke objects in the move. Didn't show up for the second day of the move. Manager swore at me repeatedly. Terrible experience from start to finish. Would not recommend to anyone for any reason.
Thank you for your feedback, though we're saddened to hear about your experience. We sincerely apologize for any inconvenience caused during your move. It’s important to us that every customer is satisfied with our service, and we take your concerns seriously.
Our overall experience with Don Farr was not great, but the real issue is that they stole from us and NO ONE at the company seemed to care at all. Our initial experience with Don Farr started off positive. They were very communicative, arrived on time, and the team seemed very friendly and professional. They began to quickly pack up our house, but as the day progressed, it became clear that the team provided by Don Farr was not equipped to handle this job.
We take all customer concerns very seriously, especially when it comes to allegations as serious as theft. We understand how frustrating and upsetting this experience has been for you, and we truly regret that your move did not meet your expectations.
I chose mover for the stress free process and I didn’t have the best experience. The crew member Brandon was amazing he gets 5 stars!!!I had 3 guys come the lead man in charge complained from the beginning. I believe leadership is everything and everyone is not a leader with the proper leadership this job would have been an amazing job! I started with the minimum 4 hours and was willing to go over if I seen fit.
Thank you for sharing your experience with us. I’m truly sorry to hear that your move didn’t meet your expectations. We strive to provide a stress-free process for all our customers, and I regret that we fell short in your case.
Estimate was for 5-6 hours. I had a 1000 sq ft house and had already taken 2 U-Haul loads myself. Just about everything was already boxed that was left besides furniture. They took 9-10 hours because the owner sent 3 guys, 1 awesome and 2 brand new. They even had to send a 4th guy out 5 hours in because they weren’t doing anything. Was supposed to cost me $1500, because their new guys were so slow it came out to like $2700 or something. He gave me a “deal” and charged me $2000.
Courtney, we’re really sorry to hear about your experience. What you’ve described is not the level of service we aim to provide, and we take your concerns seriously. Crew composition, communication, and care of your home and belongings are all extremely important to us, and it’s clear we fell short…
The movers (3) were to be at the office at 9:30. They showed up at 11:00, with two movers and a driver, who sat in the truck, until the mgr basically ordered him to help the other two. Boxes marked do not stack anything on top was disregarded. A wheel of a cabinet was broken, the mover said "oh sorry". It wasn't broke before they moved us. Not very professional in all aspects of this move. Wouldn't not recommend.
Anette, We're very sorry to hear that your experience did not meet expectations, and we appreciate you bringing these concerns to our attention. While we do our best to provide accurate arrival windows, we do not guarantee exact start times due to the many variables that can affect scheduling on…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous75 · 56%
- Worked hard and fast46 · 35%
- Turned up when they said22 · 17%
- Careful with belongings19 · 14%
- Kept in touch11 · 8%
- Price matched the quote1 · <1%
Counted across the 133 four and five star reviews we have read for Don Farr Moving & Storage. A review can mention more than one thing.
In their own words
We had a great experience with your company from the beginning with Maxine who was extremely efficient and knowledgeable explaining what the move involved and made me feel at ease through our conversation....the Movers Gary and Jordan arrived on time and did their job to the utmost. They were professional respectful and knowledgeable of what needed to be accomplished. They were careful with our possessions and took extra care in packing and organizing it all so that they unloaded everything smoothly.
Thank you, Lidia, for your wonderful review! We’re so glad to hear that your experience with Don Farr Moving & Storage was smooth from start to finish. Maxine is truly a gem, and we're happy she was able to provide the clarity and reassurance you needed right from the beginning.
Professional and efficient. Great communication before-hand. Easy booking process. Reasonably priced. Sam and his team were wonderful. As a woman moving alone, they never made me feel uncomfortable and were always respectful. Sam made sure my things were taken care of - I have a lot of art and he did a great job protecting it. I also appreciate how he took care of his crew. It was hot and my new place has a lot of stairs so he made sure they took breaks as needed.
Hello Allie, Thank you for your wonderful review and for trusting Don Farr Moving with your relocation. We're so glad to hear that our booking process, communication, and pricing met your expectations.
They helped my sister move today. The 3 man crew were friendly, professional and fun. This is the 4th time my family has used Don Farr. Always excellent service at a good price.
Hello, Thank you for sharing your sister’s positive experience and for your family’s continued trust in Don Farr Moving! It’s always a pleasure to serve your family, and we're delighted to hear that our team’s friendliness, professionalism, and fun spirit have consistently met your expectations.
I cannot speaks more highly of Don Farr Moving and Storage. All My Sons cancelled my parents scheduled move 45 minutes before they were to arrive. I searched for local movers and found Don Farr. The reviews were good so I decided to call and oh my goodness am I glad I did. Nick took all the information needed to reserve my parents move. He kept saying relax, it’s all good. John, William, and Sam arrived early and ready to work. As a small business owner I know that employees can make or break your reputation.
Hi Kaiya, Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with Don Farr Moving and Storage, especially under the stress of last-minute changes.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff47
- respectful staff21
- friendly crew16
- friendly movers12
- easy move5
- no damage4
- careful with furniture4
- booking process3
- efficient packing2
- seamless move2
What the company says about itself
Taken from Don Farr Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“Get A Quote About Us Our business is family-owned, operated, and managed today by Don Fix”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Pittsburgh Movers Since 1982 Don Farr Moving & Storage (412) 4”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…greater Pittsburgh Area and beyond with over 35 years of moving experience combined! They enc”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“Long Term Storage 9 Proper Equipment 10 Guaranteed Pricing 11 Piano Movers 12 Moving Boxes”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“& Commercial 4 Military Moves 5 Free Estimate 6 Intrastate Moves 7 SDDC Approved Faci”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…supplies and latest moving equipment. 1 Licensed, Bonded & Insured 2 Local Moves 3 R”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…equipment. 1 Licensed, Bonded & Insured 2 Local Moves 3 Residential & Comme”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…latest moving equipment. 1 Licensed, Bonded & Insured 2 Local Moves 3 Residenti”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…a week and have phones that answer 24 hours a day. We offer guaranteed pickup and deliver”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- bbb.orgreviews
- birdeye.comreviews