Eastland Movers
Moving and storage service in Gaithersburg, Maryland
Google rating
4.9
Ratings counted
425
Are 1 or 2 star
3.1%Around typical
The rating breakdown
13 of the 425 ratings in Google’s published star breakdown for Eastland Movers are one or two star.
Against other movers in Gaithersburg
About the same as the middle of the 11 movers in Gaithersburg we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 402 | 94.6% | |
| 4 star | 5 | 1.2% | |
| 3 star | 5 | 1.2% | |
| 2 star | 4 | 0.9% | |
| 1 star | 9 | 2.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Eastland Movers at 3.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Eastland Movers, counted by matching the words they used.
- Damage to belongings3 · 38%
- Price rose after the quote1 · 13%
- Items missing or never delivered1 · 13%
- Crew conduct1 · 13%
- Booked by one company, moved by another1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Eastland Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
After many moves I have experienced the worst. They lost several boxes, damaged items, damaged my property. Then offered $30. This is the only business of any kind I have ever said to avoid . Careless, unprofessional, and did nothing after documented losses and damages. AVOID
Worse moving experience ever! We had a two part move. After 1st part of move, could not get in touch with anyone from the company. Basically was ghosted, ending up calling a different moving company the day before 2nd part of move to complete move. Eastland movers professionalism is very poor.
Hi Stun, We cannot find you in our system. Neither by first or last name. Can you please give us your job number and date of your move so we can see if we have moved you? Thank you. Feel free to call us at any time, we`d be happy to resolve the problem.
This guys moved me to Tacoma WA from MD and the service was horrible. They gave me a Quote for one price and at the day of pick up once the stuff was loaded they almost double the price. (DO NOT USE THIS GUYS) Broken items and delivery was almost a month later
Do NOT use this company. We had booked through a company that turned out to be a broker that then hired this company. This company ended up subcontracting out our delivery and then tried to charge us more for it! The broker quoted us $8500 …
Do not trust this company. I got my estimate from them, paid the deposit and then didn't hear anything back from them until I emailed several times asking about dates. A date was set and an estimated time was given to me, noon to four pm. Then, it was changed to one to five pm. At four thirty, I was informed that they were an hour away "at least".
Do NOT use this moving company please. If you value your furniture please find someone else. I don’t know how they have 4.8 stars. I move from a military base into a townhouse roughly 60 miles away. Damaged my king sized platform bed. Bed literally collapsed in the middle of the night with me and my children sleeping. We had to sleep on the mattresses on the floor for a week before our new 700 dollar frame came. As you can see my frame literally cracked. The boards split and cracked which is why my bed collapsed.
We booked a local move through thumbtack with Eastland Movers and I regret this so much. We booked a FULL PACK, and told they will disassemble all of our furniture and re assemble the furniture at the location. We were quoted around $1690 …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous13 · 76%
- Worked hard and fast6 · 35%
- Turned up when they said4 · 24%
- Careful with belongings2 · 12%
Counted across the 17 four and five star reviews we have read for Eastland Movers. A review can mention more than one thing.
In their own words
Alejandro and his team were on time, fast and professional. They did a walk through at the beginning, managed the move to my specifications, checked in along the way and then moved quickly at the destination and managed to get everything in …
Nick and crew were fantastic! On time, careful with our items, and very polite! Would definitely use them again!
Maksimo and Bairon were amazing and so quick! I appreciated their quick and efficient execution. They stepped up and got to the job taken care of swiftly! I would highly recommend Eastland for your relocation needs! For context I moved from SC to IL and they were so helpful for the unpacking side of things. 10/10!!
Alejandro and his team were absolutely OUTSTANDING from start to finish. The utmost professionalism, courtesy and care was shown by the entire team. I RECOMMEND Eastland Movers and Alejandro and team for all moves!! Thank you all from the bottom of my heart!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers39
- efficient crew13
- accurate estimate9
- kind movers8
- damaged items8
- local move6
- interstate move5
- long distance move5
- reliable movers4
- short notice move2
What the company says about itself
Taken from Eastland Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
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“Get My Quote Licensed and Insured Guaranteed Flat Rates + 382 4.9 386 + Google revie”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Nationwide Moving Company Licensed & Insured Movers Moving Services Se”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…ionwide Moving Company Licensed & Insured Movers Moving Services Service Areas Re”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…mmitted to making your move stress-free since 2015 . Eastland Movers 8585 Atlas Dr Gaither”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…fessional Moving Services Your trusted, family-owned moving company serving Maryland, Virgin”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Our Work About us (833) 668-3800 Get Free Quote Professional Movers You Can Trust Exper”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- thumbtack.comreviews
- bbb.orgreviews
- homeadvisor.comreviews