Nation Capital Movers
Mover in Gaithersburg, Maryland
Google rating
4.7
Ratings counted
348
Are 1 or 2 star
4.3%Around typical
The rating breakdown
15 of the 348 ratings in Google’s published star breakdown for Nation Capital Movers are one or two star.
Against other movers in Gaithersburg
1.5 percentage points higher than the middle of the 11 movers in Gaithersburg we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 308 | 88.5% | |
| 4 star | 19 | 5.5% | |
| 3 star | 6 | 1.7% | |
| 2 star | 2 | 0.6% | |
| 1 star | 13 | 3.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Nation Capital Movers at 4.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Nation Capital Movers, counted by matching the words they used.
- Items missing or never delivered4 · 44%
- Price rose after the quote2 · 22%
- Damage to belongings2 · 22%
- Crew conduct2 · 22%
Counted across the 9 one and two star reviews we have read for Nation Capital Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I hired this company last year to move my furniture and not only was I overcharged, but they broke multiple pieces of furniture that I have to replace out of pocket. Be aware that although they might charge you a lower than the competition, depending on the team you get, they will rush to complete the job with absolute disregard for your furniture. The customer service was great and so was the initial person who handled the logistics. However, the team that showed up was completely unprofessional.
Be careful, probably fake reviews on here, read our experience and judge for yourself. In February 2022, my family hired Nation Capital Moving company to move their household goods and belonging from MD to CA. we paid the $4900 for the move. At the time, the business had good reviews on google and we felt comfortable going with them. This was probably the worse decision we could have made. After we received our shipment in CA, the designated destination, we noticed that we were missing up to 7 boxes.
***THIS RESPONSE APPLIES TO ALL NEGATIVE REVIEWS POSTED FROM THE SAME PERSON BUT DIFFERENT ACCOUNTS INCLUDING- Areen Official, Andrew Mac, Areen SH, and Talin Shahbazian***** which is a violation of Google policy, and we hope that google … More
8 to 10 of our boxes are missing.( This is not including the $3,000- $4,000 dollars music keyboard which was lost) Anything from medical records to family and baby pictures to boxes of clothes, shoes, jewelries, handbags, cosmetics, dresser, shredder, frames and jackets were missing. They were either stolen by the company's employees or dropped off at the wrong house.
***THIS RESPONSE APPLIES TO ALL NEGATIVE REVIEWS POSTED FROM THE SAME PERSON BUT DIFFERENT ACCOUNTS INCLUDING- Areen Official, Andrew Mac, Areen SH, and Talin Shahbazian***** which is a violation of Google policy, and we hope that google … More
I previously gave Nation Capital Movers (NCM)an excellent review. It appears I was mistaken. We moved in May from Virginia. The NCM stored our boxes and delivered them to NY in February. It took us some time to unpack as we were waiting for new furniture. We have come to find out that a lawn sculpture was not delivered. It cost about $900 and the insurance company offered us about $20. We finally unpacked and, much to our dismay, found that at least 8 oil paintings and prints were not delivered.
Called to ask a few questions about their service for my upcoming move. No one answered. Jason called back and was less than enthusiastic about answering my questions. I asked if 3rd party trucks were used, how quotes are formulated, about direct delivery and logistics. His responses were curt and adversarial. They offer zero flexibility and ridiculous arguments for their ridged practices. He said that after loading my my things in the truck, the truck would then transport my things to a warehouse somewhere.
Hi Emron, We have looked through our records and have found that we did not move you. We don't even have an employee with that name-Jason. Is it possible that it was a … More
My wife and I are both military we received an 800$ quote and in less than 1 hour they called back and increased quote to 1500$ - remember this is a quote they didn’t come out to see the work but somehow they feel justified in increasing their quote over Ra text - this company has no honor. we have one bed and a few boxes that’s it for 1500$ for a local move, and to make it worse they were 400$ more than the next highest quote insane.
I have moved several times. The last move was cross country. Packing/loading on the East Coast was great. Things were quite different on the West Coast. Substantial damage to very expensive furniture, in addition to damaged walls in my …
The movers and sales/admin team at Nation Capital Movers were fantastic and moved me to and fro very quickly, but they left some items which I had to go back for. Additionally, even after many emails and texts from the office confirming …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast12 · 63%
- Professional and courteous9 · 47%
- Turned up when they said5 · 26%
- Kept in touch4 · 21%
- Careful with belongings2 · 11%
Counted across the 19 four and five star reviews we have read for Nation Capital Movers. A review can mention more than one thing.
In their own words
Absolutely outstanding service! Peter and Kris took great care of my family's move. They acted more like part of the family than like people that are just doing their job. The crew was professional, punctual, and handled everything with great care. They made the entire moving process smooth and stress-free. Friendly, hardworking, and efficient from start to finish. I highly recommend them to anyone looking for a reliable moving company!
No Complaints. Excellent Value, Excellent Service! This is the first time in my frequent moving experiences (I move a lot), I've had a stress free, drama free, damage free, efficient and fast Packing and Moving service. They've even managed to move a 100" TV without a scratch or a chip. Their team is efficient in assembling the furnitures as well. They were patient enough to address any concerns I had after the move and helped me rearrange furniture in the house.
Peter and his team from Nation Capital Movers did an amazing job when I moved to a new apartment! They were cheerful, friendly, professional and knowledgeable about what needed to be done for the move. They did a really quick job while also taking excellent, careful care of all my belongings. This is the second time I've hired Nation Capital Movers and I will continue to recommend them. Thank you!
I was looking to relocate from Virginia to North Carolina, I had received several flyers one was Nations Capital. Krys came all the way from Maryland and gave me a great quote for a 2 part move. My wife had things that needed to be places in storage and I needed an out of state move. Nations capitol handled.them very well the day after I close 2 trucks were pulling up and they again knocked out the task. I trusted them with my move and it worked out. And with my quote they boxed and packed everything.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional crew37
- competitive pricing27
- punctual movers15
- polite movers14
- long distance move9
- interstate move9
- flat rate5
- packing speed5
- easy communication5
- short notice move3
What the company says about itself
Taken from Nation Capital Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
Operating numbers published on their site
- USDOT 296906
Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)
- Advertises 24/7 availabilitysays on their website
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“…verrassingen. De klantenservice is 24/7 bereikbaar via live chat en antwoordt m”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…need. FREE IN-HOME ESTIMATES We offer guaranteed pricing with no hidden fees or charges—”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“& SCREENED EXPERTS Our insured and licensed professionals arrive in uniform ready t”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“UNIFORMED & SCREENED EXPERTS Our insured and licensed professionals arrive in un”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“Movers, LLC. All rights reserved. Fully Bonded, Licensed & Insured / USDOT# 296906”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…to do the job for you! INDEPENDENT AND FAMILY-OWNED We offer flexibility, exact solutions a”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“(800) 850-6353 (800) 850-6353 Get a Free quote About Moving services All moving servic”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews