Edson’s Movers
Mover in Scottsdale, Arizona
Google rating
4.9
Ratings counted
524
Are 1 or 2 star
3.4%Around typical
The rating breakdown
18 of the 524 ratings in Google’s published star breakdown for Edson’s Movers are one or two star.
Against other movers in Scottsdale
1.5 percentage points higher than the middle of the 16 movers in Scottsdale we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 501 | 95.6% | |
| 4 star | 4 | 0.8% | |
| 3 star | 1 | 0.2% | |
| 2 star | 4 | 0.8% | |
| 1 star | 14 | 2.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Edson’s Movers at 3.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Edson’s Movers, counted by matching the words they used.
- Damage to belongings8 · 62%
- Crew conduct2 · 15%
- Price rose after the quote1 · 8%
- Items missing or never delivered1 · 8%
Counted across the 13 one and two star reviews we have read for Edson’s Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I used this company for my move today….My sound bar and tv plug ins are missing….so there’s that. Some furniture damage and fragile labeled boxes were placed upside down. They also pressure you into posting reviews in front of them. I wouldn’t trust any review nor post one until you’ve actually had time to go through your items properly.
Thank you for your feedback. We take all concerns seriously and want to address a few points. We have thoroughly searched our records and are unable to locate any move matching your information in our system.
Poor communication and disrespectful and degrading workers. One of the workers asked if I was pregnant and that i shouldnt smoke. (Im not pregnant but interesting to see that was his go to for his question, i also dont believe i LOOK pregnant and AGAIN i was in the car, never spoke to them i feel violated to know he is staring at me when he should be working or talking to my man) Zach was who we originally scheduled with.
Really awful experience with this company. We hired them for our nanny and they took nearly 5 hours (almost double the quote) to move a pre-packed 800sq/ft studio apartment. When we contacted management to tell them the crew was taking 30 minutes per trip to the truck the crew then confronted my nanny (who was alone) about "getting them in trouble" and made her feel extremely uncomfortable. They said it was because the elevator was taking too long. I had to explain the existence of stairs.
Hi Connor, we appreciate you taking time out of your busy schedule of writing reviews across every platform to share your thoughts on our company. Let's clear a few things up for anyone actually reading this. Our quote was a 2.5 hour minimum ....not a flat rate.
I chose this company because the owner assured me during the walkthrough that the crew assigned would be fit and able to move quickly and efficiently. We explicitly discussed this, and it was a key reason I moved forward. On move day, the crew told me they had worked late the night before and were clearly not physically prepared.
Thank you for the great review. We will be sure to let the guys know that they did an amazing job. Best regards, -Edson's Movers
They did absolutely AMAZING. You will not be disapppinted, seriously by far THE BEST company we have ever worked with. They make it so simple, so smooth and are just overall a friendly, kind, hard working bunch. Thank you so much for making our move today so easy, we are so incredibly blessed, you guys ROCK!!! Edit 4/25/25 while the gentleman were super kind and quick and easy to work with our furniture was damaged in the process. We purchased an expensive couch less than a year ago.
Hi Emily, Your husband reached out to us on April 2, 2025, and we responded within 48 hours. He continued to follow up, and our final response was sent on April 25, 2025. However, the information we provided at that time was the same as what we shared in our initial reply.
When scheduling Zack was a pleasure to deal with. However the day of my move was a different story. One of the guys came I gave him headache medicine as he complained of having a headache and not having time to get food. The one of the mover became very unprofessional and were cursing because I was advising Zack that I was not paying for the 45 minutes it took them to drive the 17 minutes from my pick up location to my drop off location.
Thank you for your feedback and we are glad to hear your scheduling experience with us was a pleasure. We sincerely apologize that your move day experience did not meet the same standard.
Jacob and Johnny were pleasant and hard working. However, I later found damage to multiple items. In addition, questionable front office and or clerical team. Was given several different prices and quotes up until the bill was paid and even after too. Was told they made an error and needed more money after the job was complete. Wasn't ideal but job got done.
Thank you for taking the time to share your feedback and we are glad to hear Jacob and Johnny made a positive impression — they are hardworking members of our team and we will make sure they see the recognition.
The worst moving company I’ve ever used, they damaged my dresser and broke my dishes. I mentioned them several times the boxes are fragile put them carefully in truck but they put first kitchen boxes them heavy boxes. I don’t recommend this company to anyone who wants stress free move!!!
Thank you for your feedback. We are sorry to hear your experience did not meet your expectations. At Edson's Movers we take great pride in handling every customers belongings with the utmost care and professionalism on every move.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous151 · 45%
- Worked hard and fast140 · 42%
- Careful with belongings42 · 12%
- Turned up when they said34 · 10%
- Kept in touch32 · 9%
- Price matched the quote3 · <1%
Counted across the 337 four and five star reviews we have read for Edson’s Movers. A review can mention more than one thing.
In their own words
I had a great experience with this moving company and highly recommend them. From start to finish, the team was professional, efficient, and extremely careful with all of my furniture and belongings. They handled everything with attention to detail, making sure nothing was scratched, damaged, or mishandled. What really stood out was how fast they worked without ever cutting corners.
Thank you so much for taking the time to leave such a thoughtful and detailed review, Vanalynne, it truly means a lot to us. Honestly, this has to be one of the best reviews we’ve received this month, and we’re so appreciative of every word.
After an extensive fiasco having a ~3000lb safe delivered interstate to my driveway, I needed actual professionals to remove the safe off the pallet and install it inside. I contacted Zack who immediately answered the phone. He was familiar with the make and model of the safe and the particulars of having it moved. Unfortunately, due to my distance from PHX it would cost almost twice as much for the service than if I was local, but that is just today's reality with labor and fuel costs.
Thank you Tim for this AMAZING REVIEW! The attention to detail is thorough and appreciated! While we were originally sorry to hear about your prior experiences with these other companies, we are glad to know that they are all over and that everything is back in order!
Zack Edson and the team at Edson’s Movers – Moving & Storage delivered an outstanding experience from start to finish. Zack’s transparency throughout the process was incredibly appreciated—clear communication, honest expectations, and excellent customer service made everything feel smooth and stress-free. My moving crew, Jeremiah, Mason, and Terrence, were absolutely fantastic. Although they arrived a little later than scheduled, they proactively notified me 40 minutes in advance, which I really appreciated.
Thank you Jennifer! This is by far one of the best reviews we have received this month! We are thrilled to hear that our guys were able to help you out on this move and were able to take such great care of you and your family! We appreciate the attention to detail on this one.
If you are looking for a moving company that actually delivers on its promises, look no further than Edsons Movers. Moving is stressful enough on its own, but we had to do it on the single hottest day of the year(117°F). Zach and his crew didn't just handle it; they absolutely crushed it. From start to finish, the entire team was top-of-the line. The owner, Zach, runs an incredibly professional operation, and that standard clearly trickles down to everyone on the crew.
Thank you so much for this amazing review! We’re really glad Zack and the crew were able to deliver for you, especially in that extreme 117°F heat. We’re proud of how the team stepped up, stayed professional, and kept things moving smoothly from start to finish.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling64
- polite staff42
- smooth move18
- smooth process16
- reasonable pricing15
- furniture moving5
- safe moving4
- humorous staff3
- quick unloading2
- piano moving2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- mapquest.comdirectory
- thumbtack.comreviews