Einstein Moving Company

Many broken items. Their incompetent staff neglected to charge us for one of the days of packing, then, a week after the move was completed, they refused to pay for broken and damaged items until we paid the missing one day. Even though the contract had been signed and completed, we gracefully paid the missing day. The company still has refused to pay for the many broken items from our move, including an irreplaceable China vase. The movers themselves were very nice but I’ll equipped.

Honestly cannot say what it’s like to use the service. However just had a terrible experience with their employees. First they were blocking the blocking disabled parking and paid for garages from residents. To then yell at a person asking them to move to access their paid for garages. While also blocking other people’s apartment door with the items being moved. That is rude to the other residents, and the customer whose items they are. Then to come and mock the ring camera and flip them off. Wildly unprofessional.

Great for the first hour, by the end some boxes were upside down! they had an attitude about me, and it shouldn’t be popularity that drives them. just do the job. in the end i paid way more than the estimate, and i had a bad feeling about the whole experience. Welcome to Austin!

Went through all of my boxes of books, and the ones i specifically told them were in the hall closet, even opened the door and pointed them out, don't seem to be here. I'm incredibly frustrated and heartbroken that the latter portion of my library -- every book past the beginning of the R last names -- are just gone now because they didnt listen or pay attention. Will never use movers again.

I moved just a few miles within Austin. Movers: 10/10. They were friendly, professional, careful, and very quick. Even jogging around sometimes since they are hourly. The moving experience itself was seemless and the guys were great. Office staff: 0/10. My move was scheduled at 8:30-9am. I called them at 8:55am to ask when they would be there and they informed me they had cancelled my move due to ice on the road. Now, I completely understand the cancellation. What was stressful and bad was the communication.

I would not recommend Einstein Movers if you are looking for efficiency. These were the slowest movers I’ve encountered, seemingly taking as much time as possible to run up the clock since they are paid hourly. The two movers did not work well together, which further slowed down the process. They also mentioned they were missing a dolly and did not anticipate being assigned to my move.

Unfortunately, I had a disappointing experience with Einstein Moving Company. I paid their higher price (about $730 for four hours) to ensure my items would be moved properly. My movers were very professional, but items were damaged. I submitted a claim, but was asked to submit tons of photos and documentation. It's unclear what the outcome will be, but they've indicated they aren't responsible for damage on two items. Because of the damage during the move, I have to throw out one of my favorite pieces of art.

Unfortunately I will not be using this company again. I thought I found a really great deal by the prices and decided to go with them at the last minute. The guys are really sweet and communicated very well but my son's bed had slight damage and put back together wrong and my recliner sofa is loose because they put it back together wrong. I have used 3 men movers before and they secured my stuff so well. I should of just stuck with them. This was from August 1st.