El Valle Relocation Services
Google rating
4.8
Ratings counted
83
Are 1 or 2 star
4.8%Around typical
The rating breakdown
4 of the 83 ratings in Google’s published star breakdown for El Valle Relocation Services are one or two star.
Against other listings in Laredo
About the same as the middle of the 15 listings in Laredo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 79 | 95.2% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 4.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is El Valle Relocation Services at 4.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for El Valle Relocation Services, counted by matching the words they used.
- Damage to belongings1 · 25%
Counted across the 4 one and two star reviews we have read for El Valle Relocation Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Damaged items due to mishandling furniture. My couch was scratched from being lifted, nothing was wrapped for protection. When I let mover (Jorge) know about the scratches on my couch and showed him the video of the damages, he proceeded to say it wasn’t them. My couch was not scratched at all prior to this move. Mover said best he could do is buy a patch for it, but I still have not received anything yet. My bedroom set has a broken piece and will not hold the same anymore.
Hello ma’am, we did not move you. You called a former employee directly and who does not work for us anymore. Otherwise you would have a moving contract with us to take care of your damages.
was falsely accused of not paying my bill by service manager just cause I cancelled service due to an emergency. They also did not like that I asked for the same movers to do a new job. The bottom line is they do not need my small time business. No problem.
Thanks for your review. Your feedback is appreciated. Please know that our customer base is small local moves like yours and we would not be in business if not for them. However, after 2 cancelations, including 1 at the time of arrival because the specified movers were not available, we lost 2…
Horrible service from this company. Had the services scheduled and then one day prior to packing day, the company calls me to say they had an internal understanding because they had been working until 1am and gave me an wrong quote. They …
Thanks for your feedback and sorry for your negative experience. To be clear, we recieved your call on Monday for a move for Wednesday. We called you back on Tuesday to explain your quote did not include packing services.
Keep looking. We were were quoted $1500 less than the final cost. The guys moving were good workers and very respectful, BUT the business practices are not honest.
“Workers were good but we’re not going to pay them for their work” Your received an estimate based on information given. The estimate clearly states that the final mileage and hourly charge is calculated at the completion of the service. There were no hidden fees or costs anywhere in our quote.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 50%
- Worked hard and fast7 · 39%
- Kept in touch4 · 22%
- Careful with belongings3 · 17%
- Turned up when they said1 · 6%
- Price matched the quote1 · 6%
Counted across the 18 four and five star reviews we have read for El Valle Relocation Services. A review can mention more than one thing.
In their own words
El Valle Relocation helped us load everything into our Uhaul. They were fast and did an excellent job. They literally wrapped all of the furniture so nothing would get ruined. I was nervous about my leather couch getting scratched up. They made sure it didn’t. Very fast and the staff were very friendly. Highly recommended.
You could've chosen many different movers but you chose us- Thankyou! Were glad you were happy with our service!
Setting up an appointment was easy with Yelp. The movers arrived on time, constantly communicated on their status, and well prepared. They did an excellent job with a large arcade machine in a difficult position. Very impressed and highly recommended! Very professional movers!
It was challenging and fun! We appreciated the opportunity!
Awesome Job Joshua and team packed up my apartment in no time. Great communication and fair pricing. Thanks
I have had two moves with El Valle in the last year and I am about to have another one. I live in Mexico and San Antonio and Joshua and his team took great care with my furniture and household items when I moved to Mexico last fall. They got my items safely to the border in Laredo where they worked closely with the Mexican mover who got my items through customers and delivered them to me.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing21
- polite staff6
- professional movers5
- affordable4
- courteous movers3
- easy move3
- quick work2
- capable employees2
- ease of use2
- fast movers2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory