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Elite Movers

Mover in Omaha, Nebraska

Google rating

4.6

Ratings counted

103

Are 1 or 2 star

10.7%Above typical

The rating breakdown

11 of the 103 ratings in Google’s published star breakdown for Elite Movers are one or two star.

Against other movers in Omaha

This company10.7%
Typical mover in Omaha2.9%

7.7 percentage points higher than the middle of the 21 movers in Omaha we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
9087.4%
4 star
21.9%
3 star
00%
2 star
11.0%
1 star
109.7%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Elite Movers at 10.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Elite Movers, counted by matching the words they used.

  • Price rose after the quote3 · 30%
  • Damage to belongings3 · 30%
  • Items missing or never delivered2 · 20%
  • Late, delayed or a no-show2 · 20%
  • Claim or refund went nowhere1 · 10%
  • Crew conduct1 · 10%

Counted across the 10 one and two star reviews we have read for Elite Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewLeia F.a year ago
First off I want to say the two young men who moved me were very polite, however the move was very slow. They were younger and perhaps inexperienced, and the move was VERY SLOW. Upon reading further reviews I can see I am not the only one who experienced a slow move with them and having to pay for it. Several mistakes were made during booking that I should have seen the red flags.
1-star Google reviewSally S.4 years ago
We had a very negative experience. We were grateful to be able to hire Elite Movers last-minute, but quickly realized that our movers weren't trained well. They didn't use dollies or team-lift for heavy objects. We were also helping to move boxes inside, and watched as the movers damaged and broke furniture, such as bumping our kitchen table repeatedly against the doorframe when entering our apartment, and trying to lift a heavy entertainment center from one end and putting all of the weight on one side, causing a…
Reply from the business

Elite Movers is a professional moving company. We would never attempt to make anyone look bad. We were happy to accommodate your last minute request for two hours (you stressed you only wanted to pay for for two hours) for two Elite Movers to unload your already loaded moving truck.

1-star Google reviewAllison3 years ago
Worst experience with a business I've ever had. Hands down. It's a scam. First of all, Kaleh lied about the deposit amount; she said it was $200 and then charged me $600, then told me to refer to my "contract" when I asked why there was a discrepancy between what she told me it would be, and what she charged. I let it go for the time, assuming the move would take 2 hours anyway. Little did I know that was only the first of many issues that were to come with this company.
Reply from the business

Thank you for your review but we do not have anyone named Kaleh. Also, there are no hidden fees everything is in clearing writing and no fine print.

1-star Google reviewMarika C.5 years ago
BEWARE of this company. Booked and paid for a job. Morning of the move, no show, not answering calls, zero communication. Moving is stressful enough, having the movers steal your money and leave you hanging at a critical time, is despicable.
Reply from the business

Our sincere apologies! We had some technical difficulties and contacted you as soon as we realized we were behind an hour. Your deposit was refunded to you immediately. We assure you we are a reliable business that provides a quality moving service.

2-star Google reviewTatiana E.Edited 4 years ago
1st Experience: 5 stars. Flexible and reasonably priced. Helped my mom move into her new apartment quickly after another moving company failed to finish the job. Update: Can't be sure I actually got a discount, but the job was done so well I don't care. 2nd Experience: Moving to Lincoln for law school. They gave me 3 young movers which isn't a problem in itself. Great people. However, there were times they were talking sometimes to figure stuff out (due to some inexperience probably) sometimes just random.
1-star Google reviewPeronisca5 days ago
Mover gave me a quote to deliver some tools and a welder. Once payment was received, mover attempted to charge an additional fee to deliver the welder. During our earlier conversation I made sure it was for the tools and the welder. I refused to pay the additional fee and requested the tools be delivered. The mover then says they can’t deliver just the tools, they would need me to pay the additional amount. I asked for a refund, they lowered the delivery fee for the welder and again I refused.
1-star Google reviewCarol C.3 years ago
The only pleasant experience of the whole ordeal was the two young men that actually moved my items. I incurred charges I was not expecting over and above what I was quoted on the phone ( I was told it was my mistake as I did not read through the entire invoice that listed other charges). The exact same move for the exact same items ended up costing me nearly 3 1/2 times more than it did 17mo ago. I was told movers at 2-3PM however they didn't arrive until 7PM as previous move ran over.
1-star Google reviewBrian M.5 years ago
I was discussing a potential move with them. They informed me they are licensed and insured, but after doing my research, I found they are NOT licensed for moving with US DOT or in Nebraska, as multiple other moving companies explained they have to be and recommended I research my potential choice. I was shocked the company sold me on the fact they were operating professional, and right before I was about to schedule, I discovered the exact opposite. BE CAREFUL - COMPANY IS NOT OPERATING PROFESSIONALLY AND LEGALLY.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous37 · 46%
  • Worked hard and fast24 · 30%
  • Kept in touch15 · 19%
  • Careful with belongings11 · 14%
  • Turned up when they said7 · 9%
  • Price matched the quote5 · 6%

Counted across the 80 four and five star reviews we have read for Elite Movers. A review can mention more than one thing.

In their own words

5-star Google reviewLaura M.2 years ago
I couldn’t be more serious when I say that these guys are THE best. I can confidently say that I’ll never use any other movers again! They came in CLUTCH on very short-notice (after a different company cancelled very late the day of our scheduled move), were incredibly kind, professional and hard-working. They handled a daunting task with skill and grace, even after having just come from an even more daunting job!
Reply from the business

Thank you for your amazing review, we appreciate your business and hope you enjoy your new home!

5-star Google reviewJay H.5 years ago
Very happy with Elite movers. I was quoted a more than fair price. They showed up on time with smiles and happy attitudes. No fooling around. They loaded up fast and delivered across the state all in one day. I and my property were treated very respectfully and at the end I had some new friends.
5-star Google reviewT P.5 years ago
Elite movers moved my belongings from Omaha,NE to the Greater Houston area. Terrell & Tino went above and beyond every step of the way. They were extremely professional, positive, and friendly. During my initial call they asked detailed questions. I provided as much information as possible & I was told he’d get back to me with a quote in two days. They did exactly that. No sales tactics, just productive conversation, then exceeded.
Reply from the business

Thank you for choosing Elite Movers. We appreciate your business.

5-star Google reviewMiguel S.5 years ago
Terrell and his guys came through for my family and I phenomenally. I cannot praise them enough. We had initially booked our move with a different company and they canceled on the day of our move, leaving me in a major bind due to the closing of our house. A friend gave me Terrell's card, and I called him around noon. Terrell called back around 3 (he's a busy man) and said that he wasn't sure if he could help since it was EXTREMELY short notice but he would see what he could do.
Reply from the business

Thank you for choosing Elite Movers. We appreciate your business.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • polite staff14
  • careful handling10
  • professional crew5
  • piano moving4
  • easy process4
  • pool table moving3
  • complex move2
  • fast moving2
  • quick contact2
  • smooth move2

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • bbb.orgreviews
  • yelp.comreviews
  • superpages.comdirectory
  • yellowpages.comdirectory
  • facebook.comsocial
  • thumbtack.comreviews

Before you hire Elite Movers

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

Other movers in Omaha

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King's MovingMover · Omaha, Nebraska4.9973
10 Men MoversMover · Omaha, Nebraska4.9950
Select Van & Storage Co.Mover · Omaha, Nebraska4.9679
Easy As Pie Moving Co.Mover · Omaha, Nebraska5.0592
Budget Movers of OmahaMover · Omaha, Nebraska4.7587

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