Elm Storage - Rockford
Self-storage facility in Rockford, Illinois
Google rating
4.6
Ratings counted
47
Are 1 or 2 star
6.4%Above typical
The rating breakdown
3 of the 47 ratings in Google’s published star breakdown for Elm Storage - Rockford are one or two star.
Worked out from 47 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Rockford
0.9 percentage points higher than the middle of the 11 listings in Rockford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 41 | 87.2% | |
| 4 star | 1 | 2.1% | |
| 3 star | 2 | 4.3% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 6.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Elm Storage - Rockford at 6.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 29%
- Worked hard and fast2 · 10%
- Kept in touch1 · 5%
Counted across the 21 four and five star reviews we have read for Elm Storage - Rockford. A review can mention more than one thing.
In their own words
Elm Street storage has been very helpful and flexible. Jermey and Angel has been very friendly. I appreciate the great communication. Keep up the good work!!
We value all our customers and appreciate your feedback!
Quick and easy and affordable for moving a friend !! ANGEL is the best and top of the line customer service skills!!
Thank you, Morgan! We really appreciate your kind words and are glad to make your move quick easy and affordable. Providing top-notch customer service is what we strive for every day. If you or your friends ever need any quick affordable self storage.
I recently started renting a unit at Elm Storage, and I have to say, it's been a really smooth experience. The facility is super clean, and the staff is incredibly helpful. They answered all my questions about unit sizes and even gave me …
Very glad to hear you have had a good experience. We are happy to help! Thank you for your business
I stored my motorcycle at Elm Storage and Angel was super friendly, helpful, and informative as soon as I came in the door. Angel went out of his way to greet me each time I came to check on my bike, and will treat you good if you store …
We're very happy to hear that! We hope to can continue serving you as best we can. Thank you!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- rent5
- kind staff4
- new ownership3
- cleanliness2
- deals2
- accessibility2
- safe place2
- new managers2
- diverse staff2
- truck2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory