Rocket Moving Services in Van Nuys
Mover in Van Nuys, California
Google rating
4.9
Ratings counted
80
Are 1 or 2 star
2.5%Around typical
The rating breakdown
2 of the 80 ratings in Google’s published star breakdown for Rocket Moving Services in Van Nuys are one or two star.
Against other listings in Van Nuys
About the same as the middle of the 15 listings in Van Nuys we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 77 | 96.3% | |
| 4 star | 1 | 1.3% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.3% | |
| 1 star | 1 | 1.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Rocket Moving Services in Van Nuys at 2.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Rocket Moving Services in Van Nuys, counted by matching the words they used.
- Damage to belongings1 · 50%
- Items missing or never delivered1 · 50%
Counted across the 2 one and two star reviews we have read for Rocket Moving Services in Van Nuys. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The worst moving company ever! They moved and transported my furniture from one location to another. I was referred by them to store my belongings at a Public Storage in the area. They went through my Storage Units and ransacked through all of my boxes. A lot of my belongings were stolen. Including the Tower from my Desktop Computer and many other things. They took the knobs off of my bedroom drawers and emptied content and documents that were very important.
They make you leave a 5/5 star review as you’re paying so you don’t have time to examine your items to assess for damage. They moved quickly and were all very nice however there were damage to lots of our furniture. Nothing major just …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast10 · 40%
- Professional and courteous7 · 28%
- Careful with belongings5 · 20%
- Turned up when they said3 · 12%
Counted across the 25 four and five star reviews we have read for Rocket Moving Services in Van Nuys. A review can mention more than one thing.
In their own words
Rocket Moving Company made our move from Irvine to Laguna Hills an incredibly smooth experience. Jairo and his team, Sultan and Armando, were outstanding from start to finish. They showed up right on time, worked efficiently, and never slowed down. Their positive attitudes, energy, and professionalism made what could have been a stressful day feel easy. What impressed us most was the care they took with our belongings.
Best moving company in Los Angeles! I move frequently due to the nature of my job, and I know the moving industry is very competitive. Many companies go out of business quickly, so the fact that Rocket Moving has been around for over 13 years is a huge indicator of its reliability and quality. Thank you, guys, for the discount and for taking care of a loyal client!
What an absolutely amazing experience! Jairo, Armando, and Marlen were total pros and sped through this move! They left our furniture better assembled than they found it, and treated every piece with care. We were so impressed with the job they did and will always be recommending Rocket Moving in the future!
Excellent service. Totally saved the day helping us move from home yo home with lots of breakable items and art. They wrapped everything with care and everything arrived in perfect condition. They were on time snd very professional. My go-to movers for evermore.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- smooth move6
- care for items5
- courteous staff5
- efficient movers5
- reliable movers5
- fair pricing3
- furniture moving3
- secure packing3
- friendly movers2
- careful movers2
What the company says about itself
Taken from Rocket Moving Services in Van Nuys’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“Moving — LA's Top-Rated Movers Since 2013 Skip to main content rocketmoving Servi”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“4.9/5 1,031+ reviews 4.8/5 426+ reviews BBB Accredited Business A+ Our crew · Los Angeles, CA”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…you down at the door. Licensed & Bonded MTR0191146. Look us up. 7 Days a Week M”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“4.9/5 · 1,457+ reviews Licensed & insured · MTR0191146 Whether you're moving”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Not to shake you down at the door. Licensed & Bonded MTR0191146. Look us up. 7”Raw text captured from the page, including any surrounding navigation.