Excellent Quality Movers
Mover in Staten Island, New York
Its address is in Brooklyn, New York. It appears here because Google returns it for Staten Island.
Google rating
4.8
Ratings counted
340
Are 1 or 2 star
3.5%Around typical
The rating breakdown
12 of the 340 ratings in Google’s published star breakdown for Excellent Quality Movers are one or two star.
Against other listings in Staten Island
1.3 percentage points higher than the middle of the 13 listings in Staten Island we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 323 | 95.0% | |
| 4 star | 2 | 0.6% | |
| 3 star | 3 | 0.9% | |
| 2 star | 2 | 0.6% | |
| 1 star | 10 | 2.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Excellent Quality Movers at 3.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Excellent Quality Movers, counted by matching the words they used.
- Crew conduct4 · 40%
- Damage to belongings3 · 30%
- Price rose after the quote1 · 10%
Counted across the 10 one and two star reviews we have read for Excellent Quality Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT HIRE THESE PEOPLE. Extremely unprofessional and damaged my belongings beyond repair. I had a dresser that the mover stepped on and broke. When I brought up the issue to management, they hung up in my face and said they could not help me. BEWARE!!!
I was very disappointed with Excellent Quality Movers. Being that I cancelled FlatRate to go with this company because of reviews. I moved from a tiny studio on uws to Chelsea. How in the world would this move take 7hrs but that’s what happens when you’re paying per the hour. I had to call the Manager (Jack) to express my dissatisfaction with the movers and how slow they were. End up spending $800. $200 more than my quote and contract from FlatRate that I cancelled.
I would be very wary of some of these positive reviews, as I feel two stars is being generous. Pay very close attention to the negative reviews and you will see a theme emerge, which is precisely what I experienced. - I was told my move would cost about half as much as what they charged at day-end. Offered to buy them coffee and lunch, was shocked to see they invoiced this downtime (1/2 hour each!) - Shoes on in apartment, no cardboard or paper laid down.
This review is for Excellent Quality's pack and move service. We had used them for a previous move and found them to be professional and efficient. This time around we hired them to assist with packing. I couldn't believe how careless they were. A few examples: -They packed a piece of furniture with exposed screws in with a box of clothing (luckily there was no damage). -They nearly forgot the legs to my couch which had been unscrewed and left in a trash bag near several actual bags of trash.
We will not be using EQ again and would not recommend them to anyone. They showed up on time, but took about 45 minutes to finish eating breakfast in the truck before they started doing any work. THEN, they took AN HOUR AND A HALF to get from our old apartment to the new apartment (a 20 minute drive away, we left at the same time they did and saw the truck leave the old apartment), which was conveniently timed during lunch and made us pay for the extra hour.
Don’t waste your time or money. They are a scam! They’re slow, really slow. The sales guy doesn’t communicate well to the moving team and also completely lies - will say anything to get the job but doesn’t deliver, talks about of both sides of his mouth, is insulting and rude, and did I mention that he will take advantage of you and your time and money as much as possible. Do not trust these people! We will never use them again and hope that this review will save the next person from the headache.
It was a long day but the movers were pretty surly by the end. Afterwards we found they had ripped an oriental rug and damaged a large mirror but didn't say anything. I was put in touch with the so-called "insurance" and haven't heard a thing despite multiple attempts in over a year. ----Update--- Wow, they did the exact same thing to me with the tip, basically trying to shake me down for more money. Would not recommend.
Stay away! They did not properly wrap my wood furniture as stated in the contract and dragged it off the truck. They took no responsibility for that. They did not bring mattress bags and wasted time shrink wrapping mattresses. Most of time only 1 man.out of 3 was working . Just stay away!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast175 · 58%
- Professional and courteous123 · 41%
- Turned up when they said80 · 27%
- Careful with belongings69 · 23%
- Kept in touch21 · 7%
- Price matched the quote14 · 5%
Counted across the 300 four and five star reviews we have read for Excellent Quality Movers. A review can mention more than one thing.
In their own words
We had an excellent experience with EQ Moving Services from start to finish. Sergei was incredibly responsive when we first reached out, answered all of our questions promptly, and provided a quote that was more competitive than any of the others we received. On moving day, Andre and his team were outstanding. They were incredibly efficient, professional, and thoughtful with our belongings throughout the entire move. They completed the job quickly and carefully, while also being friendly and easy to work with.
Stop looking elsewhere. Sergei delivers on his promises. We hired Excellent Quality Movers to move my 80 year old dad from NYC to Maryland. Every other mover was more expensive and wanted 2 days to complete the task. Sergei came over gave a great price and said he would have it done in 1 day. It seemed too good to be true, but the reviews are excellent, so we went with him. I have to say, they could not have done a better job. They were waiting outside the building at 6:35am so they could start at 7.
I have used Excellent Quality Movers multiple times and cannot recommend them enough. Sergei is easy to communicate with and responsive over email. He provides all the necessary information to make choosing his team an easy one. This time, we had 3 men move us and they are all 1) professional, 2) on time (early) and 3) great to work with. They move everything the right way so you do not need to worry and nothing breaks. They also move fast!!!
⭐️⭐️⭐️⭐️⭐️ Smooth, Professional, and Stress-Free Move from NY to FL! We recently used Excellent Quality Movers for our long-distance move from New York to Florida, and I can’t say enough good things about our experience. From start to finish, the team was professional, efficient, and incredibly respectful of our belongings. The communication throughout the process was clear and consistent. They showed up right on time, handled everything with care, and worked quickly without cutting corners.
Thanks a bunch! I had such a great time working with you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers27
- affordable pricing22
- easy move17
- quick move12
- careful movers11
- hourly rate7
- local move6
- long distance move5
- easy appointment setup2
- punctual movers2
What the company says about itself
Taken from Excellent Quality Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
- Says it is licensedsays on their website
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“Moving Company in New York We are licensed and fully insured movers offering a wid”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…your move as smooth as possible. GET A FREE ESTIMATE MONDAY TO SUNDAY 8:00 AM to 8:00 PM 1-8”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Movers has been in the business for more than 10 years and has proven to be one of the most af”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Company in New York We are licensed and fully insured movers offering a wide range of moving”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yelp.comreviews