Verrazano Moving & Storage
Moving and storage service in Staten Island, New York
Google rating
4.8
Ratings counted
310
Are 1 or 2 star
3.9%Around typical
The rating breakdown
12 of the 310 ratings in Google’s published star breakdown for Verrazano Moving & Storage are one or two star.
Against other listings in Staten Island
1.7 percentage points higher than the middle of the 13 listings in Staten Island we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 289 | 93.2% | |
| 4 star | 7 | 2.3% | |
| 3 star | 2 | 0.6% | |
| 2 star | 1 | 0.3% | |
| 1 star | 11 | 3.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Verrazano Moving & Storage at 3.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Verrazano Moving & Storage, counted by matching the words they used.
- Crew conduct3 · 30%
- Damage to belongings2 · 20%
- Late, delayed or a no-show2 · 20%
- Stopped responding2 · 20%
- Price rose after the quote1 · 10%
- Items missing or never delivered1 · 10%
Counted across the 10 one and two star reviews we have read for Verrazano Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Never use this company. This company will steal your money. I was told one price over the phone. when the works came I was told from the get-go a different price. Halfway through the move the crew ran out of material and I was called by the boss and the guy tried to charge me 200 dollars for tape. Then we got to the storage unit and the price just kept going up 275 an hour. They also broke my most expensive piece of furniture, a marble top that cost 2000 dollars. No one even apologized.
I hired this moving company to move me on April 29, 2016, and one of the crew members stole my belonging (a bag). I contacted the company about it, and they only offer to pay me $0.65 cent per pound for the bag. Just be mindful that the company have thieves working for them. If you choose to use them, please close all boxes. Furthermore, they took a long time to complete the job costing me $1400 just for a two bed room move. They were dissatisfied that management was asking about their where about.
Sat 2/1/14 Appointment was schedule for Sat between 11 -1.... Called around 2 to see what the delay was... had to cancel because had other plans.. John tells me "good"... I called back and asked " this is how you treat your customers ".. John told me " dont bust his balls " and hung up on me.. I called him back expressed my displeasure and he told me to go f!*k myself. he didnt need my business... BTW, I was a return customer.... easiest money and sale in the world..
The owners of Verrazano movers low-ball their estimate to get your business, then moving day they surprise you with extra costs. They charged us $740 more, even though my husband helped dismantle furniture and put it back together again and our boxes were left just inside the door. The owners hide behind the fact that they didn’t see the job and “it’s only an estimate”, even though they looked at pictures of my house and they knew exactly what had to be moved.
Thank you for complimenting the service you received by the crew on moving day. They are all professional and do their best on each and every move. Unfortunately, an estimate is only as good as the information that you provide.
I did not like their service they have different people come in when it should be the same from the other day. They had workers just standing around smoking while others did most of the job. It's not a team work job. One was on his phone most of the time, I thought he was going to drop something because while moving my stuff he was texting. I don't recommend this place, unless you want an unprofessional job.
I previously wrote a very lengthy review of my experience with this company and I now notice it has been taken down. I also notice another negative review that was written by someone else was also taken down. Think about that people, no one has all positive reviews, no matter how good they are. I don’t know how they are managing to get these reviews taken down but I’m going to keep putting them up.
Horrible service they sent 3 guys one of which was very loud and Obnoxious. They arrived 10 minutes late destroyed my furniture with duck tape took a break on my time and not to mention me and my son helped 3 grown men,still the loud one had the audacity to charge me over time & say if I was complaining but of course these reviews mean nothing I'm sure they will stay working there. I gave 1 star only because that's the only way it would let me post.
We are sorry that you were not satisfied with the service, we strive for execellence on each and every move. First of all we use tan tape which is professional grade. We do not use duct tape, we use tan tape on quilt padded furniture only, never on the furniture directly.
Called a month before my move date at least 4-5 times to schedule estimate. Was told someone would call back to schedule and no one did. Finally called again and spoke to someone to schedule date for someone to do estimate. The person came to do estimate and said they would email the quote. Think I ever got the quote ? NO. Would never use them. Use at your own caution.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous170 · 63%
- Worked hard and fast87 · 32%
- Careful with belongings64 · 24%
- Turned up when they said38 · 14%
- Price matched the quote10 · 4%
- Kept in touch9 · 3%
Counted across the 268 four and five star reviews we have read for Verrazano Moving & Storage. A review can mention more than one thing.
In their own words
Verrazano Moving Company helped us make our move seamless. We were a little apprehensive due to COVID 19, but the movers took precautions, wore gloves, maintained appropriate distance, and made us feel completely comfortable. They were punctual, professional, and careful with our things. They were efficient, fairly priced, and communicated clearly every step of the way. Highly recommend!
I don't normally write these things, but my wife insisted. We just moved from Brooklyn to our new house in Staten Island. It was a huge move. We lived in Brooklyn for over 15 years and you can imagine the amount of stuff we accumulated over the years. Plus we have two teenage daughters. Need I say more? I called Verrrazano on a recommendation from my brother-in-law. They had moved him last year. Thank God for this company.
The experience with Verrazano Moving and Storage (Verrazano) was very favorable for me and my wife. We received their postcard in the mail, and after carefully checking reviews and customer feedback here and on Yelp, we initially booked the reservation a month out with Carmine, and he was very responsive and thorough in addressing our questions. As we decluttered and packed, we went back and forth a few times between then and the relocation date confirming the final list for the move, which was much appreciated.
From start to finish, my experience with Victor and his crew at Verrazzano Moving was truly exceptional. Moving is often considered a stressful ordeal, but they transformed it into a surprisingly smooth. What truly stood out was their incredible efficiency and expertise. The team was fast at disassembling all my furniture at my house, handling each piece with care. This speed and precision carried over to the new house, where they reassembled everything just as quickly and perfectly.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling46
- courteous staff24
- furniture moving10
- easy move8
- furniture reassembly6
- piano moving5
- careful with furniture4
- accurate estimate2
- flawless move2
- finishing job before schedule2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- yellowpages.comdirectory