EZ Movers and Storage
Moving and storage service in Joliet, Illinois
Google rating
4.9
Ratings counted
63
Are 1 or 2 star
3.2%Around typical
The rating breakdown
2 of the 63 ratings in Google’s published star breakdown for EZ Movers and Storage are one or two star.
Against other listings in Joliet
About the same as the middle of the 11 listings in Joliet we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 61 | 96.8% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 3.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is EZ Movers and Storage at 3.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for EZ Movers and Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
- Items missing or never delivered1 · 100%
- Stopped responding1 · 100%
Counted across the 1 one and two star review we have read for EZ Movers and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Stole multiple items while moving (a designer chair, broke open locked jewelry box and stole 2 diamond rings, an underbed storage container with tons of personal items), and would not answer the phone when I tried to confront the company about it. Also was quoted $300 dollars less than what it cost, for only a 600 sq ft apartment to move 6 blocks. Would NEVER use again. I previously saw all the "good reviews" but they are fake accounts!
Hi Ms Jayne, please contact us directly to discuss this matter. I've looked through our entire database and couldn't find your information. We take these matters very seriously and don't tolerate any behavior of that nature. I believe you … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast8 · 44%
- Professional and courteous6 · 33%
- Kept in touch3 · 17%
- Careful with belongings2 · 11%
Counted across the 18 four and five star reviews we have read for EZ Movers and Storage. A review can mention more than one thing.
In their own words
Responsive and friendly on the phone, and helped me schedule a small local move for the same day I called. The movers who arrived were very polite and professional. They worked efficiently and communicated well.
Carlos, Jorge, and Carlos did an amazing job. They are very knowledgeable, careful, respectful and constantly moving without wasting a second. We have moved several times, and these folks are the best, by far. Although we've never met Mike, we've talked with him several times, and his courtesy, responsiveness, and follow-thru are above and beyond. Keep up the good work and we will continue to highly recommend you.
Thank you so much kind words, Bob. I'll pass the thumbs-up to the movers and to Mike, I'm sure they'll appreciate it as much as i do. We look forward to serving you again in the future.
Alex, Lou, Julian and Geo from EZ Movers are real professionals. I love how much care they took of my items. I had a lot of glass items and they wrapped them with precision. They were careful with walls and doors. I would suggest them for your move. Also Mike the manager is the best, patient. I had to reschedule my move several times do to repairs on my new home and each time he was nice and accommodating. Thank you!
Thank you for the kind words, Anita. We're happy to hear you had a positive experience with the moving crew and office team. I'll pass this along to everyone. Best wishes to you in your new home.
Was very pleased how everything went with our move/storage. Michael in the office was always in contact and working with me on everyone. Dali and his crew did a great job taking care of all our stuff and communicating any questions or concerns at both pickup and delivery. Made our move to our new house very smooth.
We're so thankful for the positive feedback, Sam. I'll pass this along to the team.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff17
- careful handling7
- professional movers6
- fast movers3
- easy move2
- attention to detail2
- cleanliness2
- polite movers2
- accurate estimate2
- office move2
What the company says about itself
Taken from EZ Movers and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
Operating numbers published on their site
- USDOT 2289617
Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)
- Says it is bondedsays on their website
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“…across Illinois. Fully licensed, bonded, and insured. EZ Movers & Storage is fu”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…like Woodgate and Briarcrest. Get a Free Quote → Call (855) 525-6683 Get an Insta”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
- Says it is licensedsays on their website
- States how long it has tradedsays on their website
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“…a team with a combined experience of over 30 years in the moving industry. Since our very”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Chicagoland families and businesses since 1997. Full-time, background-checked crews —”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…g-Distance Moving We are a licensed and insured moving company serving Joliet and Will”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory