Family First Moving and Storage

This company is a complete rip off. He kept upping the quote of my estimate and insisted that I needed three men when I knew two could cover the job. They tell you the time starts when the truck gets to the first site however the small print he doesn't mention that you have to pay for the truck to travel to you and back to their shop on top of a gas surcharge. He doesn't put that in the quote so at the end of the experience it's almost double the price that he quoted. On top of that I had items missing.

We recently used this company for our move. The owner "Frank" and his team staff members were great and friendly people. Frank worked with us through several appointment scheduling and rescheduling. He was very adept at trying his best to get us moved on a short and tight schedule. The move was from a "Full 3 Bedroom house" to another house. So, now that you are aware of our experience, maybe it will help you with your decision on a moving service, salute!

When I first called this company the office staff was really professional and helpful. The day of my move the workers showed up, they were good they got stuff done. They were slow they took a few more breaks and they probably should have. The office staff had informed me when I first started that they believed two workers would be enough and then it would take probably about three hours.

BEWARE!! Greedy swindling owner Moving in its self is taxing and stressful not to mention expensive. My husband and I have had to move 5 times in 7 years across different states, and have hired movers along the way so our move coming up would be no different. We reached out to Family First Movers. A friendly voice answered the phone and introduced himself as Frank, the owner. He then proceeded with questions about the details of our move so he could give us an accurate quote. He quoted right around $500.

If you want to pay a lot of money for movers that damage your furniture and walls and fight and curse and use racial slurs in front of your small children, this is the company for you. We had a great experience until the movers came. They rushed through the job, dropped a media cabinet onto its front from the loading ramp, because he couldn't wait for another pair of hands after my husband told him it was heavy and should be a 2-person lift.

Do not use this company claim to be professional didnt put furniture back together but can’t put damaged king back together broken frame damaged mattress in pile not in cover. Closed bedroom door so I couldn’t see. Missing items none of my boxes labeled. Professional theif job. Move ended up being 500 $+ more than quote 3 men one worked other two stood around on their phone. 900sf 6mi travel 2,300. Plus losses to items I’d say total 5k local move.

I have found so many items broken with only one reported. I am 76 years old and handicapped. One item was an antique that was simply broken and thrown in the trash. Not even wrapped. Just discarded. Not happy at all. I was pressured by movers to give them a great review. How many more broken items am I going to find? Very expensive. At my age and handicap, how many other broken items am I going to find? I may be old, but not stupid!

Terrible experience. Do not hire this company. Workers were uninformed from owner as to what to expect. Did not bring any cloth to cover floor or furniture. Dropped pieces of our furniture and dented new hard wood floor. Despot sending pictures of damage and calling owner, we have never heard back. There are professional movers and there are people that will sling your stuff in the door and leave. This experience was the latter.