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Stewart Moving & Storage

Mover in Pensacola, Florida

Google rating

4.9

Ratings counted

1,176

Are 1 or 2 star

1.2%Unusually few

The rating breakdown

14 of the 1,176 ratings in Google’s published star breakdown for Stewart Moving & Storage are one or two star.

Against other listings in Pensacola

This company1.2%
Typical listing in Pensacola4.3%

3.2 percentage points lower than the middle of the 19 listings in Pensacola we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
1,10393.8%
4 star
554.7%
3 star
40.3%
2 star
60.5%
1 star
80.7%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Stewart Moving & Storage at 1.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Stewart Moving & Storage, counted by matching the words they used.

  • Damage to belongings5 · 42%
  • Crew conduct3 · 25%
  • Items missing or never delivered2 · 17%
  • Price rose after the quote1 · 8%

Counted across the 12 one and two star reviews we have read for Stewart Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewJordan B.7 years ago
If we could give zero stars, we would. We just PCS'd to Norfolk, VA from FL. Our things were treated with no respect. My antique cedar chest is completely destroyed, along with our couch, antique jewelry box, shelving unit, and many other items. However I'm the most upset about my antique cedar chest... I attached two photos of it. We also now have COCKROACHES in our new home from the moving boxes. Our home had a very thorough inspection and no sign of cockroaches were ever found.
Reply from the business

Jordan- we do not have a customer in our system by your name. Will you please message us directly so we can look into this? [email removed]

2-star Google reviewBrandon J.2 years ago
Movers were friendly and got everything inside my home in a timely manner. They were also careful about making sure not to damage any walls or the floors. They also unboxed everything for us and took care of the trash. However, they were inconsistent with bringing each item to me to be checked off of the inventory list. In result I’m missing three pairs of Jordans. I don’t want to point fingers and say that the movers stole them, but I have friends that say that has happened to them in the past.
Reply from the business

Mr. Johnson, thank you for speaking with us this morning regarding your concerns with your missing shoes. Please rest assured that we will do whatever we can to assist the authorities with locating them for you. Thank you for bringing this to our attention and allowing us to make it right.

2-star Google reviewBill B.4 years ago
Way overpriced! Stuart movers did a great job with the move, but they charge more than others and nickle and dime you in the "quote process." I would go elsewhere.
Reply from the business

Bill- We're glad to hear that our move team did a great job for you. We are concerned, however, that you felt our estimate process 'nickel and dime' -d you. Our estimate process is fine tuned for maximum accuracy to avoid surprises on move day and final charges.

2-star Google reviewMeat S.a year ago
One of the truck drivers blocked my private road and was rude when I asked him to move. I can’t even leave my road when I have errands to run. And now I’ve missed trash day because the trash truck couldn’t get by. Now I’m stuck without trash pickup……. Thanks Stewart. Update…. I spoke with three very rude individuals who insisted that it was a me problem….. FINALLY I get ahold of Ms Annette who is an angel!!! She seemed to be the only one in this company concerned with the problem I was having.
Reply from the business

Good morning. We are sorry to hear this. Will you kindly advise what road you are on so that we can check into this? Thank you.

1-star Google reviewBarry M.11 years ago
I haven't had the dubious pleasure of hiring Stewart Moving. I have, though, had the misfortune of one of their moving vans run through my yard, damaging the grass and two (2) sprinkler heads.I managed a brief encounter with an individual who claimed to be the driver in question, after my 20 yr old daughter had located the team unloading the freight in our subdivision was was told that the damage to our yard was the liability of living in a subdivision, I made contact with the carrier that Stewart is an Agent of…
2-star Google reviewCasey B.a year ago
Packing crew mislabeled a number of boxes and just threw random things in boxes. They even spelled my name wrong on a bunch of boxes (multiple different names), but they were fast to the task. Loading crew was good on loading items quickly, but their unloading was frustrating when it came to unpacking items. They literally dumped boxes on the floor in the areas of the boxes label. I let the driver know once I saw the pile of stuff in rooms and it kinda got better but not really.
Reply from the business

Thank you for sharing your feedback, Casey. We apologize for the issues you encountered during your move with Stewart Moving & Storage. We take your concerns very seriously and will address them with our packing and unpacking crews to ensure better attention to detail and care in handling your…

1-star Google reviewNaomi M.7 years ago
Not a fan at first I thought they were cool even when one of the packers spent most of his time on plenty of fish I gave them the benefit of the doubt when they packed our 100 year old trunk full of household goods the movers assured me that the less space unused the best when our household goods arrived in Japan we realized that packing strategies was to make them money not to respect or protect our stuff The packer packed half a can of wet cat food so if you could imagine the smell after being on the boat for 2…
Reply from the business

Ms. Miller; We are very sorry to hear of the condition of your belongings. However- we were not the company that packed and picked up your belongings from your home. That was Bekins in Woodbridge. We picked up your vaults from Bekins and stored them until the shipping company came to pick them up.

1-star Google reviewAllison S.3 weeks ago
This move was the worst I have ever had. These movers broke our belongings and also lost a box of clothes—professional expensive clothes! We will never recover the financial loss of hiring these people! Shame on you for treating military this way! How do you lose a large box of clothes????? This is unacceptable! Patti please find our missing box and send it to us! Or was the truck too small and you just couldn’t fit all of our stuff in?!?! Our mattress was strapped to the back of the truck when it arrived?!?!?!
Reply from the business

Ms. Sanders, we are sorry to hear about your experience. Our team is currently looking into the box of clothing you referenced and is actively reviewing your concerns. The experience you describe is not the standard we hold ourselves to and we take every opportunity to improve, when we miss the…

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous264 · 56%
  • Worked hard and fast199 · 43%
  • Turned up when they said55 · 12%
  • Careful with belongings45 · 10%
  • Kept in touch36 · 8%

Counted across the 468 four and five star reviews we have read for Stewart Moving & Storage. A review can mention more than one thing.

In their own words

5-star Google reviewFrancisco R.a year ago
Exceptional Service from Start to Finish! I recently used Stewart Moving & Storage for my relocation, and I couldn’t be more impressed. Their team was professional, responsive, and incredibly helpful. The movers arrived right on time, handled everything with care, and worked efficiently throughout the entire process. Not a single item was damaged, and they made a potentially stressful day feel smooth and manageable. Their attention to detail really stood out.
Reply from the business

Thank you so much for your recommendation of your move team and our moving company!

5-star Google reviewSean E.2 years ago
I recently used Stewart Moving and Storage for my PCS move from Florida to Hawaii, and I couldn't be more impressed with their service. From start to finish, their team exhibited the utmost professionalism, efficiency, and care. The packing crew was incredibly thorough and careful with my belongings, ensuring that everything was securely packed and ready for the long journey ahead. They were punctual, courteous, and worked diligently to get the job done in a timely manner.
Reply from the business

Thank you for the great review, Sean! We truly appreciate your kind words regarding your recent move experience with our crews. We hope you have a wonderful day!

5-star Google reviewBenjamin C.a year ago
We recently moved from Pensacola, FL to Orlando, FL and used Stewart Moving & Storage. Matt Compton was our move consultant and spent a long time to make sure we got the most accurate quote possible. He provided great tips throughout the process for us to save money and take care of our belongings. His attention to detail, his professionalism, and friendly demeanor was ultimately the reason we decided to go with Stewart over several other moving companies. The pickup and delivery crews were punctual.
Reply from the business

Thank you so much for taking the time to share your detailed feedback, Benjamin! We are thrilled to hear about your positive experience with Stewart Moving & Storage, particularly with Matt, the pickup and delivery crews, the packing team, and driver Keith.

5-star Google reviewCourtney S.a year ago
I have only good things to say about Stewart Moving and Storage. They were contracted for us for a military move. Communication from their office was more than adequate. The pre-move survey was completed thoroughly via one-way video so the agent could see everything we were wanting to move. He gave lots of tips on what could or couldn’t be moved and how to have things prepared. And then he followed up with emailed information about lithium batteries, etc.
Reply from the business

Thank you so much for taking the time to share your positive experience with Stewart Moving and Storage, Courtney! We are thrilled to hear that our team provided excellent communication, thorough pre-move surveys, and efficient packing services for your military move.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • friendly staff233
  • respectful staff82
  • military move53
  • professional movers38
  • efficient crew33
  • careful packing27
  • packing crew26
  • smooth process23
  • fast crew10
  • overseas move5

What the company says about itself

Taken from Stewart Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • States how long it has tradedsays on their website
    Show the text this came from

    “…military mover at our humble beginnings over 20 years ago; we are proud to serve our service”Raw text captured from the page, including any surrounding navigation.

  • Mentions the Better Business Bureausays on their website
    Show the text this came from

    “Moving and Storage is proud to be a Better Business Bureau accredited business with an A+ rating.”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “…moving company you consider is fully licensed and compliant with all federal and stat”Raw text captured from the page, including any surrounding navigation.

  • Describes itself as family ownedsays on their website
    Show the text this came from

    “Moving Company We are proud to be a family owned and operated company that knows the val”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “FL 32534 Phone: 850-484-3700 Get a free quote today. Get An Estimate GET A FREE ESTIM”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yelp.comreviews
  • yellowpages.comdirectory
  • chamberofcommerce.comdirectory
  • superpages.comdirectory

Before you hire Stewart Moving & Storage

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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