Faust Harrison Pianos
Piano store in White Plains, New York
Google rating
4.9
Ratings counted
97
Are 1 or 2 star
1.0%Unusually few
The rating breakdown
1 of the 97 ratings in Google’s published star breakdown for Faust Harrison Pianos are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 95 | 97.9% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 1.0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 1.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Faust Harrison Pianos at 1.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Faust Harrison Pianos, counted by matching the words they used.
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for Faust Harrison Pianos. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We purchased a new baby grand piano and we were VERY DISAPPOINTED! The seat was cracked and wobbly, so we spoke with them about it. They argued with us about it and said there was nothing they could do. Also, the piano sounded out of tune, and they argued about that too, and refused to have someone check it out! Never again! The rudeness we experienced was unacceptable! Customer service does not exist at Faust Harrison pianos. All they care about is the transaction. Once they sell something to you, they are done.
Hello Christine, We take all feedback seriously and always strive to provide the highest level of service and customer care. However, after a thorough search of our records, … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 22%
- Turned up when they said1 · 6%
- Careful with belongings1 · 6%
- Worked hard and fast1 · 6%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for Faust Harrison Pianos. A review can mention more than one thing.
In their own words
Wow, what can I say about this experience. For starters, I originally thought I was going to buy a piano off of FB Marketplace. So glad I pivoted! I found Faust Harrison from a google search and their White Plains location was close to me in Westchester. I dropped by to check their used inventory, and Alex was such a tremendous help. He was knowledgable and not the least bit pushy nor did he try to upsell me.
Hello Daud, Thank you so much for taking the time to share such a thoughtful and detailed review! … More
We originally placed an order for a Yamaha clp795gp in June of 2021 with our local piano dealer. After months of waiting, and no delivery date due to supply chain issues, we canceled with our local dealer. He told us the wait time could be up to a year, we had already waited 8 months and were utterly frustrated. Thats when I decided to go on line and research. I found Faust Harrison out of New York. We are in Nevada. After seeing on the web site that they had our piano in stock, I decided to call.
The Yamaha CLP795gp is a wonderful choice! Top of the line Clavinova Digital Grand Piano from their CLP series. We are sure that you will enjoy it for many years!!! … More
Working with Jeff and Laura to purchase my Yamaha DC3X ENPRO Grand Piano was wonderful. Between Jeff's knowledge and opinions of the instruments I was considering, to the ease of acquiring financing to pay for my purchase, the entire experience was exceptional. This was the single largest purchase of my life and I am forever thankful for Faust Harrison Pianos' kindness, expertise and professionalism.
Thank you, Ed, it was a pleasure working with you and learning of your musical goals. I am happy to know the Disklavier will be in terrific musical hands! -Jeff
Very responsive. I like the reminders because I always forget about the appointment. Always very nice. Very happy with the work and piano sounds great.
Hello Rebecca, We’re really glad to hear that our reminders were helpful and that your appointment went smoothly. It’s wonderful to know you’re happy with the work and that your piano is sounding great.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- showroom16
- professional technician10
- expert advice8
- financing6
- variety of upright pianos3
- digital piano3
- exploring pianos2
- no pushy sales2
- easy sales process2
- piano demonstrations2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- facebook.comsocial
- mapquest.comdirectory
- yelp.comreviews