Flex Moving & Storage

Easily the worst moving experience I've ever had (and I've moved 5 times in the last 3 years)! The two movers were well spoken, but I had to repeatedly remind them to be careful with my boxes as they were fragile. They did not strap anything down once it was in the trailer, so everything (including all of the furniture!) was moving freely the entire time. They kept dropping things, tossing boxes across the floor, and refused to use moving blankets with the furniture (even after being asked to multiple times).

All my belongings were stolen! Flex don’t have GPS on their trailers even though it’s explicitly advertised as 24/7 monitored units, the trailer was stolen from my driveway on a brand new community, time frame between 10am and 11am, because the trailer didn’t have any type of hitch lock, stay away from this company. I’m sleeping on the floor right now because 10 years of hard work from my wife and I are gone and Flex can’t find it.

Horrible company. Delivered trailer with locks that had the incorrect combinations. Had to cut the locks off to put our own on. After we put all of our equipment in this storage trailer this company came back after hours with a new trailer. They dropped off the new trailer and took off with the one that had all of our equipment in it without notifying us. When we attempted to call them they did not answer the phones regardless of the multiple numbers listed to call for customer service.

I would strongly caution anyone considering Flex Moving and Storage. If I could leave zero stars, I would. My move with Flex was a complete disaster from the start. One mover showed up 30 minutes late — in a car — and asked me where the trailer was, because apparently another team member who was supposed to deliver it never showed. The so-called "area manager" from Philadelphia who arrived next wasn't there to help — just to observe — but eventually stepped in when it became obvious how much of a mess things were.

THE WORST MOVING COMPANY I'VE EVER USED!!! STAY AWAY!!! I booked with them for my move from a 2 bedroom apartment to my very 1st home I've ever owned on Saturday, 8/3/24. It took 2 guys 9 hours to load & unload just my boxes and a few pieces of furniture. They broke/damaged several pieces of furniture, dropped boxes, stacked heavy boxes on top of boxes marked fragile with my china, computer equipment and other delicate, irreplaceable items.

DO NOT HIRE Flex Moving & Storage!!! If I could give negative stars, I would. I scheduled Flex in June to move my son out of his college dorm in August, store a few totes two weeks, and then move him into his new college apartment. At the time of booking, I received a quote for $420.00....and made the reservation thinking that was fair Over the duration of the time of booking to the week of the move out, I called and emailed multiple times trying to get confirmations, and each time customer service said I had to…

Where to begin? First they said they would be there at one. Then one became two and two became four. Then, they wanted to take the trailer to storage for two days which was not going to happen. After a bunch of phone calls and being threatened by this company, they finally said they would drop the trailer in front of my new home. The thing is the movers don’t even drive the trailer. So we had to wait for someone else to come and drive the truck. All of this leads us to waiting hours and hours. It’s now 10pm.

This company’s conduct raises serious legal and consumer protection concerns. The movers arrived over 2 hours late, yet I was charged for the full scheduled time, resulting in billing for 4 hours when only about 2 hours of work were actually performed. In addition, there were undisclosed and misleading fees that were not clearly presented prior to service, which may constitute deceptive business practices. Communication throughout the process was consistently poor and unprofessional.