Flex Moving & Storage
Mover in East Point, Georgia
Its address is in Atlanta, Georgia. It appears here because Google returns it for East Point.
Google rating
4.6
Ratings counted
649
Are 1 or 2 star
9.7%Above typical
The rating breakdown
63 of the 649 ratings in Google’s published star breakdown for Flex Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 548 | 84.4% | |
| 4 star | 32 | 4.9% | |
| 3 star | 6 | 0.9% | |
| 2 star | 6 | 0.9% | |
| 1 star | 57 | 8.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Flex Moving & Storage at 9.7%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Flex Moving & Storage, counted by matching the words they used.
- Damage to belongings24 · 41%
- Late, delayed or a no-show15 · 25%
- Crew conduct13 · 22%
- Price rose after the quote5 · 8%
- Items missing or never delivered5 · 8%
- Stopped responding2 · 3%
- Claim or refund went nowhere1 · 2%
- Booked by one company, moved by another1 · 2%
Counted across the 59 one and two star reviews we have read for Flex Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Subject: FORMAL COMPLAINT & DAMAGE CLAIM: Unfinished and Unprofessional Dear Flex Moving Claims Department, I am writing to express my absolute frustration, disappointment, and utter dissatisfaction with the moving services provided by Flex Moving. What was supposed to be a professional relocation was instead a chaotic, disorganized, and incredibly costly ordeal. This move was left completely unfinished, and the level of unprofessionalism my household experienced is entirely unacceptable.
Hello. Thank you for letting us know about this. Please email your Booking Confirmation Number to [email removed]; we’ll be able to access your account and look into this further. Sincerely, Flex Customer Support
If I could give zero I would. This company is a joke!! On the scheduled moving day, the mover arrived approximately two hours late. More importantly, only one mover (Ronnie) was sent to complete what was clearly a full-house move that required at least two people. I ordered two movers. I was continuously told for over an hour that a second mover was “on the way,” but no additional help ever arrived.
We are prioritizing a review of your Atlanta move details immediately, as this does not reflect our standard of precise, capable service. We have already begun looking into your service details to find a resolution that you feel good about.
Our family booked a move for 5.23.26… a local move, less than five miles for a 3 bedroom 2 bathroom house. We specified the items to be moved and asked for three movers. We were given a 12 - 2 timeframe for the movers to arrive, and to expect a call about 30 - 40 minutes before their arrival. At about 12.38 1 man turned up in a pickup truck (no phone call beforehand), with a trailer attached to the back of the truck!
Hello. Thank you for letting us know about this. Please email your Booking Confirmation Number to [email removed]; we’ll be able to access your account and look into this further. Sincerely, Flex Customer Support
1 star is absurdly generous for this company, if you want to call it a company. I hope that anyone wanting to use this company reads this review in its entirety first. Let’s start from the beginning. I inquired about a quote for a July move online and this company reached out. The sales person was very nice, but I asked many very specific questions. My big question that I asked was “are y’all a broker and do you use contractors for the movers.” I was told that all movers, employees were flex mover employees.
Hi Rusty, Please reach out to me at [email removed] with “Attention Social Media” in the subject line, or reply here with a way I can contact you. I’d like the opportunity to speak with you personally and work toward a resolution. ~Flex Moving & Storage
DO NOT, and I repeat, DO NOT book this moving company. Me and my wife had them booked for an 8AM-10AM window this past Saturday. Around 9:30AM, we gave them a call to see what the status was. They said that they are working on getting us an ETA, so we waited some more. At 11:30AM and 12:30PM, we called, and were given the same exact answer, "working on getting you an ETA." They kept saying they were working on getting us an ETA over and over and over and over again.
Anand, I’m sorry for the experience you described—especially the hours of waiting without a firm ETA. We’d like to review your file and address this in a way that feels fair to you. Please email [email removed] with the subject line Attention SM, and include the name and email address the account…
IF I COULD GIVE THEM NEGATIVE STARS I WOULD. Save yourself the trouble and DO NOT BOOK Flex Moving and Storage. THERE'S A REASON ALL OF THESE REVIEWS ARE NEGATIVE!! I was given an 8 AM - 10 AM window for my movers to arrive. At 9:30 I heard nothing so I called and was told they are working to get me an ETA. At 10:30, I called and was told they are reaching out to get a more definitive ETA. At 11:30 and 12:30 I was given the exact same response.
Nalini, I’m sorry for the experience you described—especially the hours of waiting without a firm ETA. We’d like to review your file and address this in a way that feels fair to you.
If I could give this company ZERO stars I would . Very disgusting and hung up in my face after I asked what department I was speaking to after being told they need to look into it further to issue a deposit refund after not completing a move that was scheduled at 8pm only Oct 16th. Prior to this we had a move set up for the previous day Oct 15th at 6pm only to be notified 3 hours before that they need to reschedule .
Sharyah, we’re sorry for what you described—especially the late reschedule, the missed service, and the deposit concern. We’d like to review your file and address this in a way that feels fair to you.
I had an extremely disappointing experience with Flex Storage Inc. and would strongly caution others before booking their moving services. I scheduled a move on 4/24/26 from a one-bedroom apartment to a three-level home and paid for both packing and moving services. Before the move, I clearly explained everything that needed to be moved, including a queen bed, mounted TV, sectional couch, patio furniture, tables, clothing, and other household items.
Hello, thank you for letting us know about your experience. Please reach out to us at [email removed] with your Booking Confirmation Number so we can review your move details. Best regards, Flex Customer Support
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous165 · 34%
- Worked hard and fast139 · 29%
- Turned up when they said47 · 10%
- Careful with belongings31 · 6%
- Kept in touch17 · 3%
- Price matched the quote4 · <1%
Counted across the 487 four and five star reviews we have read for Flex Moving & Storage. A review can mention more than one thing.
In their own words
I had an excellent experience with Flex Moving and Storage Atlanta! From start to finish, the team was professional, friendly, and efficient. Scheduling was easy, and communication was clear throughout the entire process. On moving day, the movers arrived on time, handled all of my belongings with great care, and worked quickly without cutting corners.
Hi, Vanessa. We appreciate the kind words and are glad we could provide you with a positive experience!
Truck was scheduled to arrive at 2:00 p.m.. Arrived at 6:49 p.m. Damaged done to queen size bed. Bed has storage drawers, workers did not know how to assemble bed and did an extensive damage to the bed in their attempt. Extensive paint damage to entry door. Left items still wrapped in moving blankets when they left the premise at approximately 10:40 p.m. This should have been a simple move that included a first floor move in with two queen size beds and one king size bed. An apartment move in with no appliances.
We sincerely apologize for the multiple issues you experienced with your recent move. This is certainly not the service standard we aim to provide, and we are actively investigating the details to understand what went wrong and ensure it doesn't happen again.
Don't let the seemingly good price fool you. They use all contractors and will take zero responsibility for anything. I had a number of issues during my move including starting 3.5 hours late, damaged items and stolen time. This move ultimately cost me double what it should have and Flex will take no responsibility. I was told this after a month of trying to follow up on my claim. Simply told to take it up with my insurance. Update: Flex reached out to me and resolved my issue to my satisfaction.
We sincerely apologize for the issues you experienced with your recent move. This is certainly not the service standard we aim to provide, and we are actively investigating the details to understand what went wrong and ensure it doesn't happen again.
⭐⭐⭐⭐⭐ 5-Star Review for Flex Moving and Storage I want to take a moment to sincerely thank Flex Moving and Storage for the incredible customer service they provided while resolving a recent issue I experienced with my move. What initially felt like a very stressful situation was handled with professionalism, urgency, and genuine care. From the moment I reached out regarding the concern, their team was responsive, understanding, and solution-oriented.
It is fantastic to hear that Stephanie and our moving team could provide the proactive, professional oversight needed to turn your situation into a great resolution. We take great pride in our accountability and are glad our team’s communication and urgency provided the peace of mind you deserve.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff41
- smooth process15
- refund15
- deposit13
- furniture moving11
- damaged furniture9
- moving crew8
- late arrival7
- booking process5
- last minute move3
- truck loading2
What the company says about itself
Taken from Flex Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
Show the text this came from
“…erstate Moving Nationwide moving with a licensed and federally compliant team. Locations”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“Portable trailer storage Licensed & insured Same-day service Short-term storage Ded”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…your things in private trailers with guaranteed delivery dates. Storage Portable storag”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- ezlocal.comdirectory
- yellowpages.comdirectory
- yelp.comreviews