PODS Moving & Storage

Edit 2: Pods will not do anything to help. Someone from corporate just called me and when I told her my life was in that pod and the stuff is now ruined, she said "i'm sorry your stuff is your life" in the most condescending tone I've ever heard. When I said she was forgiven, she said, I'm not apologizing. Truly one of the most unprofessional conversations I've ever heard.

PODS did not quote an accurate price. Also, I was charged for services that I did not order. Furthermore, they demonstrated a lack of professionalism, as they actually scheduled two deliveries of empty containers on two separate days when I only ordered one. They lost my container in their files and overcharged me for the order that was placed. When I submitted a charge dispute, there was no response.

This is the worst experience with any company I have ever had in my life! The day the pod was scheduled to be delivered they no showed no called. The only communication I had with the company was initiated by me. They rescheduled and assured me I would be the first delivery the next morning. They showed up within the 3 hour window this time (barely) then preceded to tell me they could not leave the pod on the grass without a signed waiver.

I used pod storage containers in Atlanta Georgia the driver called me letting me know he couldn’t find my location I gave the driver directions again. He then told me that he was in front of my home and he Saw my apartment number on my shutters. The driver Told a lie he in fact drop the Pod off in a abandon lot Nowhere near my unit.

NEVER EVER EVER EVER USE THIS COMPANY! I had a delivery scheduled between 2-5 pm on Saturday... I get a call at 7pm Saturday saying that the caller has had the "worst day of his life" and that his people called out and my pod won't be delivered until first thing Monday morning (which is the start of school for my kids in a new school district). Then he went on to say that he couldn't refund any of my moving costs. THEN INSTEAD OF FIRST THING MONDAY MORNING IT GETS SCHEDULED FOR 1:45-4:45.

We chose PODS Moving & Storage for the convenience and flexibility it offered while storing our belongings in preparation for selling our home. However, it all went downhill when they tried to pick up the POD. The POD was placed on a steep driveway, which complicated the pickup process. The situation became even more frustrating when one of the drivers attempted to contact a manager for assistance while on-site.

Absolutely egregious! My grandparents ordered a pod and was available and ready to meet with the driver at the allotted time of delivery (8am - 11am) to discuss where it would be placed on the property. The driver came before the specified time, and did not reach out to confirm where to drop the pod before leaving. He simply dropped it and left. The main problem was IT WAS COMPLETELY UNSAFE AND BLOCKED THE ENTIRE DRIVEWAY!!!

I can't even explain how much improvement is needed! My items were scheduled to be deliverd to me on a certain day and I received a call the night before, not to tell me what time my items would be delivered, but a call to tell me I would have to wait at leasgt 3 weeks longer for my items to be shipped! NO WAY! The same type of response when I requsted a pick up. 3 weeks! It just amazes me!